SupercutsReviews of supercuts.com

This review is about all the Supercut franchise owned by Supercut by Moxie. This company owns many of them in California. To start with never patronage them. I do not have a problem with the workers but the company that owns it. Most of the review on BBB is the same as my complaint. Here is what I wrote on yelp about Supercut by Moxie. If you have patronize one of their many location and used your credit card in charging their services you need to read this and also check your credit card statement. The Better Business Bureau gave them a "F". Go to Supercut by Moxie and try to avoid the Supercut location that they own. Supercut headquarters should look into this franchisee and stop this franchisee from destroying their name. Don't ever sign up for Supercut's Monthly plan. The problem is that when you cancel the membership they continue to charge you. Even though the credit card company reverse the charges, this company continues to charge your card. The people that owns many of these Supercut franchises ( Moxie) is fraudulently continues to charge your credit card hoping that you do not know. The workers at this location are great but the owner is a crook to continue to charge membership when you ask them to stop. When I call their number 415-634-0224 after you complains about their fraudulent charges, they immediately hangs up on you. If they did this to me, I am sure many are affected. If you have prior membership for their monthly plan or use your credit card for payment of services, please check your credit card statement. The owner of this Supercut maybe charging your card without your knowledge. If you are the owner of this franchise, you know who I am, please STOP all these fraudulent charges. If you continues, I will be posting this on social media sites until you stop this rip off. STOP RIPPING OFF YOUR CUSTOMERS. YES... i AM ANGRY THAT WHAT YOU ARE DOING TO ME. I went to the BBB and read their complaint. There are many more like myself where this Supercut owned by Moxie is doing the same to others as what they did to me. This is a very dishonest company Trust pilot does not allow me to have a link in the review, so google yelp San Francisco Noe Valley location for Supercut and read my review. If you click on the BBB review, this company is NOT accredited by the Better Business Bureau. The BBB gave them a "F" rating. Read the reviews most customer are complaining about how they rip off their customer. The workers at the salon does a great job but the owner of all these Supercut (Supercut by Moxie) is just a DISHONEST company to say the least. When I called them today, all I got was an answering machine. When I told them how dishonest they are, the person on the other end just hung up on me. Please patronage another salon (not owned by Supercut by Moxie) that does not rip off their customer. I just had a discussion with the credit card fraud section and they will plan to investigate these dishonest owners. Read the reviews, these people are doing to many others. If you have used your credit card for payment at one of the Moxie owned franchised please review your statement.

I am disabled vet with 3 strokes; I went to Supercuts on 11/11/25 for my free haircut on Veteran's Day. I called and spoke to Eric Young and he stated " yes, no charge come on Down" Melanie Robel Heard Eric say yes come on down. Went to the register to check out and told $22.00. I disputed the charge. The manager reduced it to $15.00 I must of be mistaken going to the wrong salon. I paid it so they would not call the cops if i walk out without paying. I returned to Supercuts and presented them the printouts one of their employee and customer agreed that this is false advertising. Melanie kept stating she don't care I am not getting a free haircut. she would not stand behind her employee's word. She blamed it on him "that he's new and didn't know."

I asked for a face framing bangs. She completely chopped my one side and left the other side long so my hair was completely uneven. Spent $50 will never go back. Worst haircut I’ve ever gotten and now I have to spend money to correct what she did and didn’t do I also asked for layers and there’s no layers

I normally visit supercuts for a quick haircut no booking required. I went and had my haircut in Peterborough on the 20th October by what was a trainee /grade 2 but I wasn't told that until she really messed up my hair both sides different lengths and after having chemo my fridge is very thinning, she used thinning scissors on the fringe area leaving me stumpy bits about an inch long on the corners of my fringe. I'm now struggling to stop these bits sticking out. I'm extremely dissapointed and won't be going back its not as if its even that cheap, it took her an hour to do a dry cut almost amd the other lady had to straighten up the mess she made of my layers. Having been a hairdresser this is not good enough.

Honestly, Penelope at 1000 Hylan drive is THE WORST. 3 times she butchered my hair. One side no hair,the other too much hair. She doesn't smile and she didn't talk to me at all. Never going to let her cut me ever again.

I went to Supercuts on Ward ave Honolulu Hawaii to ask about front bang highlights. I was told to “ go to my other place and there wasn’t enough time 4 hours left in the operating hours. ) I was also told “ we don’t do chemical services in weekend ) All of these words spoken with complete unfriendliness and disdain. Not good for the company name. Nothing SUPER about it. The super cuts I normally go to is great. Lei is really kind and does her best. I just couldn’t go today because my car was in shop. These ladies. Manager included have very rude customer service skills. Very disappointed.

first of all, i had a lady that cut my hair for 15 years that went to supercuts and she was there for a couple years maybe 3 or so and she unfortunately got in a car accident ended up passing away. needless to say im searching for a new person to cut my hair. so i take a chance and a gal that came from mount Vernon Washington supercuts came to cover in Stanwood Washington. she cut my hair twice and it was satisfactory. and i go to book and appointment and after i had just talked to her about how the owners of this Stanwood location were pressing them to book shorter appointments and everyone wasn't happy.she quits right after she told me shes going to be there for a long time. my longtime friend Debbi that cut my hair before she passed away expressed the same issues. so i go in to supercuts yesterday face to face with a girl name MOUSE and book an appointment for 2pm today. i rescheduled my whole day around the appointment. I show up 2 minutes early and notice there's cars parked everywhere and walk in and there's Mouse cutting someone's hair and 5 people waiting. first of all she doesn't even remember me being there the day before and says oh were running a little behind. Shes the only working and I'm not waiting for 2 hours to get my haircut for no one. that place i will never go back to owners from my understanding are totally no clue on hair care and Arnt even involved with cutting hair. STANWOOD WASHINGTON SUPERCUTS. STAY THE HELL AWAY

My hair was destroyed by a girl named Freedom. Afterwards, she was TERRIBLE to me. ZERO accountability. She went so far as to refuse me service after the corporate hr girl welcomed me back. She shamed me in front of a lobby of people TWICE! Why do I go back? She destroyed my hair so bad nobody else will touch it in regards to lightening the new growth she had fried off. The most unprofessional situation I’ve ever dealt with. Freedom however is her biggest fan & could care less what she does to others esteem. One day life will treat her the same. Karma always shows up!! Remember do not go to FREEDOM!! I’m only giving 1 star because 0 isn’t an option.