SupercutsReviews of supercuts.com

I'm not picky about my haircut. It was ok. It's their payment and scheduling systems I don't like. I've been getting my hair cut at the Supercuts store in my neighborhood in Houston, TX, since moving here 8 years ago. Yesterday, I went to pay the $18.95 bill, but their system forced a choice of a 15%, 20%, or 25% gratuity, or not gratuity at all. Their 15% gratuity was over $4 instead of $2+. 20% would not have even been $4. So, I tried to enter $3, and it gave the lady a very generous $18 tip! She immediately thanked me for the very generous tip before I saw what happened and disappeared. Supercuts stole from me. It did not enter the $3, or go to a different screen, but immediately charged my card. I'm pretty furious about this deliberate overcharge through their system. The second thing was that tried to force a choice of choosing what gender I identified as. I won't do business with a company that wants their customers to not just approve of, but to also actively participate in the delusions of a few loud of people. I tried to contact customer service, but there is no email address and the phone number is an AI agent that can't do anything. Their webform allows complaints about individual stores and stylists, but I didn't want to embarrass her since she had nothing to do with it and thinks I'm an EXTREMELY generous guy. Based on these several interactions, the false choices, the stolen money, fake customer service AI agent, I've decided that I'll not go back ever again. I'll do business with above board real people mom and pop shops going forward.

After 4 years of coming here and recommending to my friends and family, I will no longer step foot in this shop. I used to come here, and pay a little more, instead of Naval Base Bremerton shops, because the cut was always nicer. Now the quality you receive is a god-awful joke. Today I walked into the shop and asked for a fade from 0 and 1/4 inch off the top, the same haircut I have received from multiple barbers here for 4 years. The first thing that was said to me was "I don't feel comfortable giving fades from zero, can we do it from the guard instead." This is the second time, from two different barbers, I have been told I could not get the haircut I normally get. Today was the second time. I came back today to try and give the shop another chance, but was completely and utterly appalled at the cut I received. I ended up agreeing to the cut from guard. My "fade" was done in 30 seconds. My 1/4 inch off the top was 9 snips of a scissor. The barbers hands were shaking the entire time. After about 5 min (2 minutes of actual cutting, 3 min were answering phone calls on the store phone and checking in other guests) my barber turned me around and handed me the handheld mirror. I thought they were joking. The sides of my hair was gouged in multiple places, there was no fade. It was just the guard all the way to the top. Not to mention the top of my head was super uneven. I asked that they fade the sides of my head. They looked at me like they had no idea what I was talking about. They took the clippers with what looked like a 3 on them and very quickly (<15 seconds) went up and down the sides. No fade at all. They then gave me the mirror again to ask how it was. Honestly I was in a bit of shock. I have never received a haircut that horrendous before. I asked one more time for them to fix the sides, even though I knew it was a lost cause. They just gouged my hair again multiple times over the course of 1 min. I paid $28 dollars to get my hair completely destroyed from a "professional" barber just to now be trying to fix it myself at home. Like I said at the top, I will never, ever be coming here again. One mistake is ok, it happens, but when this type of thing happens multiple times with the store, it is a pattern. Though I am quite angry, I do not blame my barber, I blame the management that allowed this to happen more than once in the first place. I should just used my $15 Amazon clippers on myself at this point.

The shop I have gone to for many years closed so I am trying various barbers each month. They have all been within a couple dollars price wish. Supercuts was in the middle. The shop wasn’t busy and had 2 barbers on duty. The customer before me had been there a week prior and was having her hair done again as they left her bangs way too long.My haircut was a typical businessman’s cut, and the stylist was one of the quickest I’ve seen. However the cut was not impressive. Despite mentioning that it grew fast it was left too long and the sides uneven. I shouldn’t need to fix the haircut at home. My person was not very talkative or welcoming, but the other person on duty seemed to be friendlier and comfortable dealing with the public. I am not planning on returning.

Requested shoulder length ended up with ear length cut now I have to wait three or four months before the crap goes out holy crap and summer is coming

I have shoulder length hair and I went to Super Cuts for a trim and walked out with a buzzcut 👍

Supercuts actually sucks like im 11 and my mom said she was taking me to super cuts and I kept telling her I want to go to a barber but she said no and took me to Supercuts and I litterly said what I want and to do nothing to the top and showed a picture of What I want on the side and I told them I wanted a low fade on the side and leave it alone i said to do a 3 or 4 bro they gave me a 2 and put gel in my hair and I never said I wanted to put gel in my hair like bro they are the worst place to get a haircut

The hairstyles list a man was sexually hastening me rubb his penis against me I show him a picture of of what I wanted I can not do any thing with it do not use super cuts in exton the lady said I had no appointment I showed her that I did nasty people

I was at the Davenport, IA location and I mainly blame it on me using a veterans day voucher. Just dont give em out guys, if you not gon give us the same treatment as a paying customer.