SuperclosetReviews of supercloset.com

Took an extra 2 months to arrive, “secure” closet came without a key . Quality Assurance Checklist didn’t even have the right customer name on it . To this day, I am never able to reach anyone on the phone. After my point of contact suddenly stopped working at the company , I am at a lost for getting any type of assistance.

Once the box was put together I noticed my grow box temps hover around 87f. Ambient temperature being 74-75f of the grow room. I also noticed the odorsok filter that displaces the air is quite loud. It sounds like a straight exhaust system that really isn't stealthy. Anyone visiting you who is in the same room as you will be immediately attracted to the sound the filter creates. Really defeats the stealth reputation this company seems to project for this box. The 200w 2700k light was simply not powerful enough and anyone that has done enough research will tell you a 6700k sprectrum bulb or higher is most likely required to prevent stretching and to give plants adequate light until flower. Then, a 2700k spectrum light would be appropriate. Regardless I saw a simple solution was to increase the spectrum lighting to counter this. Luckily (though they are getting harder to find) I was able to locate these lights and continue with my grow. Another thing I noticed about the box is that when the light is on, it leaks out the rim of the door of the box itself. This may not seem like a huge issue, but this could be catastrophic with light getting in the box when some plants require complete darkness to grow properly during their cycle. This never seemed to affect my grow, but I believe this is worth mentioning as it again shows poor design in sealing out light leaks and the overall stealth of the grow. The air pump is naturally also quite loud and causes quite a bit of vibration. There is no place to properly hang or mount the pump anywhere you have to simply haphazardly place it next to the reservoir. Due to the distance of the hoses length, you really dont have many options if you tried. So my solution was to wrap the air pump in a microfiber cloth to remedy the vibration feedback and noise and this generally seemed to help. After about a week and a half in I discontinued top feed as my roots were now submerged and continued my grow. Using hydroguard I watered with general tap PHd water. This seemed to work fine. Checking my PH i noticed another problem. The reservoir temps hover around the 80s, this is a huge no no for plants as this promotes bacteria growth that can cause root rot. I disregarded this as I was using 2.5ml of hydroguard per gallon (2 1/2 gallons full) to counter any bacteria growth that might arise. But this created a big issue, it is next to impossible outside of keeping the grow door open (once again defeating stealth) to keep the box cool. No matter what your ambient temps are it seems to routinely get 10-12 degrees hotter in the box. I again disregarded this as my plants didn't seem to mind and they continued to grow. With there being no cold air intake in the box which I think would be a great addition you are basically stuck with those temperatures. Week 2 trouble started, no matter all my efforts to make this box work, I discovered a huge issue in my plants. Root rot. This completely baffled me as I had been using the correct hydroguard to gallon ratio. My only guess that was causing it was some kind of light leak or temperature issue in the reservoir. I attempted to counter this by covering all my net pots with foil (as covering them to the top with clay pebbles didn't seem to work) and my plants as well. Looking over the box I noticed another issue, the top feed. The way the top feed works is by hoses snaked through holes throughout the middle of the box, however these hoses are not flush(even though close) with the holes and I can only suspect light is getting through these holes and entering my water. I even covered them with aluminum foil around the base of the holes to prevent and kind of light leak that might exist there. This did not seem to remedy the issue and my root rot persisted I simply cannot recommend a product for this price and quality to the next buyer. You are better off building a grow tent with peripherals that should cost you sub 500$ or even cheaper if you have the means to do it yourself. Looking at most of the products for this site they seem mostly overpriced due to whats available via amazon now. Its a shame because I really tried to make this work despite all the issues I noticed (and for the fact that I couldn't return it). I can easily say that this product is not exactly the way it seems and is worth far less than what is offered. It sucks how I spent $800 and it feels like a complete waste. I have been attempting to contact the company by both email and phone and they continue to go to a voicemail box that is full. I feel completed cheated and scammed.

I bought a superstar closet. Only had it maybe 6 months and the Kind Led Light just stopped working. They referred me to Kind lights to solve the problem. Took a week to get return directions, which you have to take 8 picture of the light, send everything off and wait for a response. Basically 2 months of my time and effort down the drain along with 7 plants. Will never buy anything from super closet again.

Well we haven't recieved our order yet but we have waited more than a month and had many issues with shipping so far, disappointed in the lack of communication and the fact that there is no tracking number or any notifications about shipping at all from Supercloset... don't know when or if we'll receive the order

I ordered a Grow system - tent and bubble growing set with lights for $3500. I am on MONTH 3 and I have still NOT RECEIVED EVERYTHING to set it up. I have sent OVER four dozen e-mails and spoken to SuperCloset, the Shipping Company, & my credit card company, over a dozen times. I have also been endlessly checking UPS tracking numbers to see if the missing parts are coming. I really don't know how they are in business with such poor service and only one person being the speaker of the company. The initial set came after a month and a half of calling and pleading for the order to be delivered. Since then I have had multiple problems discovering them one by one, first the itemized list that comes with the system is completely wrong, as is any instructional videos to assemble it, and instructional paperwork. Then when I started inquiring about the missing parts, they had the audacity to tell me that they work on COMMISSION, so time spent with me is time not MAKING MONEY. I was also forwarded a disparaging e-mail saying that I (the customer) sent them a random photo of the wrong part. WOW - amazing since I was following the labeling that they sent. I also tried to order some missing tubing from Lowe's, which also turned out to be the incorrect size because the sizes listed on SuperCloset's paperwork are completely wrong. They need to get their stuff together, organize themselves, pack and label correctly what they are going to ship, and get the set to the customer. I still cannot use the system because I don't have all of the key parts, so it has been several months of aggravation and lip service from a company with a website that brags about awards, but I can't imagine from whom since the sales person himself told me that so many orders have been cancelled because of shipping issues. All in all I sent them over 56 e-mails and got nothing resolved.

They started with 5 stars. They lose the first for not informing me that they sent everything in one oversized shipment that arrived "curbside delivery" which meant they would not put it on my porch. Had I known ahead of time I would have ordered from someone else. They lose the second star for charging a restocking fee of 15% for a product which they made me wait a month to receive due to it's being "out of stock" when I ordered it. They lose the third star for not providing enough lights for the size of tent and hydroponic equipment provided. I had to buy a second kind led grow light which cost an additional 2 grand. They lose the fourth star by not providing enough nutrients for one grow. I had to order an additional tub of grow nutrients and I just ran out of bloom nutrients with 6 weeks left in the bloom cycle. I will not be ordering more nutrients from lotus, a company which seems to be owned by Supercloset themselves. So that's down to one star out of five. I was tempted to give them a second star for introducing me to a selection of products I would otherwise not be familiar with but they lose that star by charging a fee to watch their instructional videos on YouTube. Their videos are annoying and there are lots of free videos on YouTube that offer the same information. So that's it: one star. Sorry, Supercloset.com!

I placed my order 4 weeks ago, to the day. After a couple days I saw a deal on their site pop up that I thought would save me more money, but I was mistaken. When I asked about my order, they then informed me that there was a "2 to 3 week lead time", and that I would receive an email when they were preparing my shipment which would take another 1- 2 weeks... I was ok with it, at the time. The past 2 days I have called them several times, first to check on my order, but after being ignored for a day I told them to cancel it. Still no response... I don't want my order any more, especially if they ignore customer. I can only assume they are trying to stuff parts in boxes, so they can charge some absurd restocking fee. I never read anything about leads times when making my purchase, or I might have thought twice. Now I am just annoyed at the lack of customer service. I want a refund, but can't talk to anyone at the place, I even used their "email us" link, no response from that either. Part 2: Within 30 minutes of posting this I got a call from McMahon(sp?). He told me he had been training a new rep for the past few days, which was why they were still catching up on calls. He was very helpful with cancelling my order, he even talked to someone on my behalf and I got a full refund, no restocking fee. Oddly, the next day I got a call from a delivery company about my order... I told the delivery company I canceled that order, and left another message for Supercloset, letting them know. If I had known my order was that close to being delivered I probably wouldn't have made a stink, but I was never informed of progress, not blaming McMahon. As far as I can understand, he was relatively new a month ago, so he is doing the best he can, with what he has. He even offered technical support after I canceled, in case I need anything down the line. My full refund cleared today, and my ordeal comes to an end. So, that is my side of the story. I am sure they deliver a decent product, based on other reviews, and my own research. Unfortunately, they have some communication bugs to work out.

I Ordered a supercloner for 249.99, paypal to pay it and then I never had updates after paying for item. Contacted Adam at this company, apologized and stated had to ship from manufactured. The website stated in stock. It took over 3 weeks to receive it. I received it. it was missing the middle cup tray from cloner. SO 4 weeks in and had a incomplete cloner. No more for me want to return it after all this frustration. I contacted company waynegracelanellc gmail.com was told send pics, two days later no response. I want to return this item and get a refund. This company is not professional, not honest about inventory and slow shipping as well not checking products before you receive to make sure its all there. I would use another vendor and pass by this one unless you want problems and delays. I think this is a small time outfit acting like they are bigger than they really are which shows in the service. That is who sold me the cloner. It was listed as in stock but wasnt. It was drop shiped from supercloner. When it arrived 4 weeks later.the middle clone tray was missing. Contacted seller again, was told it will drop ship another 4 weeks. 2 months total time wasted. Another update, using clonser for 1 month, ecopump just died. Completely regreat that I purchased this.