superairjet.comReviews of superairjet.com

Bad Bad Bad company never use this company again, delay for 6 hour due to maintenance plane, they suggested to use another airlines with lion ai, plus more delay 2 hour so total hour 8 please don’t use this airlines if you don’t want to wait and sleep in airport, embarrassing!!!!

In summary a good experience. We took superairjet today from Padang to Medan Airport. Everything was totally fine and in time. Good Airbus 320 plane. 1 Star less: Change of Gate no 10 mins before boarding. One Backpack got super dirty and 15kg instead of Standard 20 kg. .

I bought a flexible return ticket which 'allowed' 1 free schedule change. I tried to change my return date and filled in the form. It instructed me to change my flight via the call center. The number was invalid, the 'help' chat bot was not functioning, the email was disabled. I could find no way to contact support. It is fraudulent to advertise and charge for a flexible ticket and to disable the mechanism to achieve it. I took a risk with superairjet and paid the price. I have to buy a new ticket now. Be warned. UPDATE: I bought my ticket via the Booking com app and because they could not change the ticket dates on my behalf, they refunded my return ticket. That was a pleasant surprise. I'm glad I used booking com and didn't buy direct.

Don't fly with them . 30 mn delayed and + 45 we wait inside to plain. It was no light in the plain we used phone lights. Ac was terrible, it was crazy hot. They don't announcement whats going on why they are late or sorry about delayed. They don't care. I never see unrespectful company like that. Even some flight directly cancel. You can get terrible memory with this unprofessional company. Even hostess clothes is not official they just wear something like they going to gym and they just share their hostes on internet to get customer. They use their hostes to make promo. Because their clothes it's enough to catch man costumer. Totally disgusting.

This is the worst airline I’ve ever seen. My wife needed a pregnancy certificate to fly. We had one but they didn’t believe it was real. They made my 26 week pregnant wife and I walk to the other side of the airport to see the doctor and get approval. We did so and returned. They said they don’t believe us. When we asked if they could call the doctor at the airport, they refused and made us walk there back there and take a picture with the doctor in the clinic. By the time we got back we missed the flight. Mind you it was a domestic flight and we got to the airport 3 hours early.

Booked flights from Jakarta to Bali and back for new year’s. Both flights were severely delayed. At the same time all other operators on the same route were flying as scheduled. If you’ve got nothing better to do than waiting, then Super Air Jet is the perfect choice. If You, on the other hand, value Your time, then choose on if the other airline companies. I’m sure the good people of Super Air Jet are good at several things. Unfortunately getting their aircraft to depart as scheduled isn’t one of them … #wasteoftime #lifeistooshort

Not even worth 1 star. DO NOT BOOK YOUR FLIGHT AT SUPER(DELAY) AIRJET!!. We missed our international flight in JKT due to 5(!) hrs delay in Padang.(to JKT) No explanation, many angry passengers, even at the doorstep of the plane, discussion between passengers and crew who wanted to enter the plane. AGAIN: DO NOT FLY SUPER AIR JET, EVER!!!

The worst company I have ever travelled with. They delayed our flight for 3 hours, making us miss the international flight and their response is: We can't take care of anything but offering food which was a cold chicken and a glass of water. For missing the flight they also made me lose 3000€ already paid for the international return and having to spend another 3000€ to return home. A disgrace