suparee.comReviews of suparee.com

The product was defective. I sent several emails with no response. I called three times and was assured someone would get back to me. They never did.

Ordered cover for wifes jeep for her birthday, per their site should have received within plenty of time, hadn't seen or heard anything so I sent an email to look into when order was going to ship. Apparently order had to come from China and it takes longer when shipping, asked them to cancel order becaue it wouldnt be there in time. they offered a $45 part accessory (jeep hood latches) I asked if they could do something different. (did not like the Hood Latch they were offering). they said they couldn't which i respected and just asked to cancel order so i could order something else. By this time however the item had shippd and could not stop it. let them know I no longer wanted and would return, they informed me there would be a restocking fee and I would have to pay shipping, went back and forth a few more times and they finally agreed to give me a full refund but still had to pay shipping to their warehouse in California. Package arrived while we were out of town. Came back and let them know package received and sending back, they asked for the tracking number to which I gave them. They said it wouldn't work, I went to USPS and entered in tracking number worked just fine. gave them a screen shot of tracking info, a week or so goes by and they said they have not seen even though i have a delivery receipt saying it was dropped off to the address they provided. They finally refunded my money but still stated they had not recieved package and the warehouse must have lost it. They do not have a number to contact and you have to do everything by email, but when you email them you don't get a response back until the next day, assuming because the rep is in China. More frustrating than anything because this is something my wife wanted and the cover seemed to be a decent quality from the description off their site as well as a decent enough price. In hindsight I was able to get a different cover that i had to pay a little more for but the quality is also little better and she got it before her Birthday.

I will be returning this due to it came to me with missing bolts, not the quality that I'm looking for

I purchased three of the same item and was shipped one. I was promised refunds that never happened and the additional sets finally shipped out and arrived too late for Christmas.

Well haven’t received the product yet been almost two weeks. Can’t track the package with out downloading some weird app. Zero info on the web, one email saying the order was placed. Not impressed at all guessing it is on a slow boat from china somewhere and will not be here for Christmas! That is very bad, not impressed at all would not suggest at this point.

Tracking numbers?

Until I get some sort of response, if I could give negative stars I would. All emails that come to me or in Chinese. Nothing helpful about ordering from these folks.

1 star because I was sent a tracking number that wasn't the correct one. The tracking number was to some address in Minnesota where as I live in nj. So it was delivered to the wrong address in the wrong state. I was told by customer service after informing them that they would send one out the next day still waiting. I would rather have a refund at this point