customer
Worth another look!
We all make mistakes in life. At a very young age my Dad told me someone smarter than him (I doubt it) once said the measure of a person is not if they make mistakes but what they do about it when they do. For anyone who read my review, know that Suntrek’s owner called me back personally to apologize and generously went above & beyond to address my issue. He then called me back twice the same day with updates on his efforts. I have to believe that My experience was an unusual & isolated one and this company takes customer service to heart! Thank you Suntrek best to you & field staff that were always professional, honest & sincere.
Response from Suntrek SolarFeb 22, 2021
My name is Roy Heine. I am the Founder, President, and Janitor at Suntrek; and have been for 30 years. What I have read is concerning and I can say..... extremely rare, and a real challenge to understand since I know the quality of our people in all our offices. I can help you, but I do not have a name or contact information. You can email me at [email protected] and provide me your contact information. Sorry and hope you can give me the opportunity to look deeper into this matter. A discussion is what I am asking for more than anything. Thanks. Roy




