SunSetter AwningsReviews of sunsetter.com

Their on line price guide leads you to believe that you can have an awning for one price and when they get to your home it's more than twice of that price. A real bait and switch.

Be cautious, their installers are sloppy, they got plaster dust all over our vehicle

Bought a sunsetter awning through Awnings by Coastal Sunrooms ( an authorized dealer). The salesman was nice at first until the sale was made. Now my awning is crooked and coastal never returned my calls. When I called Sunsetter Awnings customer service to complain, they recommended a video to adjust it myself. Sorry I ever bought the awning and would NEVER recommend Awnings by Coastal Sunrooms in Frankford,Delaware and Sunsetter Awnings.

Zero post sale service, and worst of all NO SERVICE AVAILABLE IN MY AREA . What that means is that is no one I can call to replace a broken part on my OASIS RETRACTABLE AWNING. The quality is decent but thay have no systamatic service as one may need. The nearest "dealer" lives about 100 miles away and never comes to my City, Columbia (the Capital city of South Carolina) , SC....

Great Awning! 18 years old and works like new! TERRIBLE, and I mean, TERRIBLE customer service. Several years ago they changed the "tie down" system for the "soft cover". The new system doesn't work where we live in northern New England. Winter winds pull the clips off the cover and make the cover and valence blow erratically until both are destroyed and need replaced. I replaced one cover and valence in the first 15 years. Since then, replaced both TWICE. They are not cheap. I attempted to let the company know how I remedied their "flawed" fix by contacting them to explain. Hours later after two attempted chat's, an email and phone call I talked with a CSR who could only read from a prepared script. No resolution there. Frustrated I came here, yes, to complain. The fix is simple, order Tarp tie downs, use strong cord and do it the original way as if using their bungee cord method. which still shows up on their website. If you live in a calm weather area, their safety clips will probably still work. if not, try this and save money on covers & valence.

I ordered a SunSetter awning through the official Costco link to SunSetter’s website, which included a 20% discount and free shipping. I contacted SunSetter customer service to ask if changes could be made to my order, and I explicitly told the representative not to cancel it. Despite my clear instruction, they canceled the order anyway. Now, I’ve lost access to the promotion I originally qualified for. I’ve contacted both SunSetter and Costco multiple times. Costco says the order was placed through SunSetter, and while SunSetter acknowledged this was their mistake, no solution has been provided to restore the discount or honor the promotion. This has been a frustrating experience. I’m still waiting for SunSetter to make this right and help me place the order at the originally agreed promotional terms.

I ordered Pro Series Awning in January of 2025 at a cost of more than $10,000. The local dealer is Shade One. I am continually being given excuses as to why my awning has not arrived. This is among the worst customer service I have ever received.

never buy awnings from SunSetter. they are hopeless if you require service.