SunPassReviews of sunpass.com

Was charged over $140 for the Queens tunnel. First call was 12/8/2023. Had $33 in subsequent charges after that. Sunpass stated that my license plate was entered incorrectly and that was what was read. They stated it is my responsibility. I know for a fact when I put a rental car on the account once, I had the proper plate #. Evidently they must think I was lying when the vehicle was never in HY city. Dispute was denied. Had EZ-Pass for years and never had issues. Good thing EZ-Pass now works in FL. Sunpass account was closed. It took 8 phone calls and almost two months to get an answer.

SunPass is a BIG SCAM! They are charging innocent commuters especially those who are from out of state. They continue to send invoices even though you disputed the charges. And they overcharged the Administrative fee for each invoice! Why can't we pay $1 every time we use the toll instead of you acting like we missed paying and adding additional charges? SunPass is a BIG SCAM!!!

As of today, SunPass parking is attempting to charge me $267 for five days parking in economy lot at PBI. it should be $45 for five days at $9 per day.. They first charged my card $156 for 13 days in garage at $13. I called my card company and them and said I am owed $111. Then SunPass even more absurdly charges me $111 on the site instead of giving it back to me!. Fortunately I cancelled my card for this reason and disabled transponder. This is still unresolved as of 12/19. Customer service is non existent.

Got charged one time by sunpass and again by e-pass, for the same dates and times. Both claim they bill each other's tolls, but now I paid both e-pass which sent me an invoice for unpaid toll, and sunpass charged my prepaid account for the same. Completely dysfunctional!

Back in mid-2021., I drove through expressway and they mailed me 2 invoices. I could not pay that time since I don't use a car a transponder AND there is no toll booth to make a payment. I made my payments via 2 checks, but SunPass kept sending me the invoices. Then, they sent me to VALOR collections because I did not want to pay something I already paid. I called them and paid the collections fee as well. Now, 2 years after that, a TAG agency would not let me renew my license plate tag because of an "unpaid" invoice. I called SunPass/FDOT again and asked them how to submit the bank statements to show I already paid my 2 invoices plus a collection fee. S-E-R-V-A-N-D-O (he is some kind of manager) from Sunpass told me to go to their website and attach the docs, but it turns out you cannot attach any docs to the website - something has been broken on their website for a year at the time and I was not able to attach docs over and over again. This was not an accident on their website because other people had the same issue. I asked them where to mail my proof of payments and they provided me a P.O. box in Texas. Since no one contacted me in about 4 weeks, I called a local number I called a few times before. I connected the dots when you call the local number, they "do not have" visibility to the documents I sent them and there is no number to talk to SunPass agency in Texas, where I was told to mail my proof of payments. That's why I know this is a fraud based on what they do to people. You send them documents, but no one gets them to take a look at them!? I had to pay additional $39 in collection fees again, so that I can get a tag for my car. They blackmail people basically. This is the worst state-run business I have had to deal with. This is a state-run SCAM and nothing else. They are out there to rip off hard-working people. They are absolutely TERRIBLE. I suggest to people to check how much you are getting charged because there is a high possibility you are getting overcharged. I stopped using transponders years ago because I was getting overcharged when they were automatically deducting my money. I have been avoiding Expressway toll-rip offs for the past few years any time I can. They deserve ZERO stars on their review. They don't need to call me or email me about this - I called them at least 6 times in a month and a half and spent about 2 hours on the phone with them a few months ago and every time someone picked up the phone, they just wanted to make me pay for something that has already been paid and they were telling me I owe them money. They would not do anything else about the issue.

I have never experienced the depth of dysfunction that Sunpass has demonstrated.orrible customer service. Their system is designed terribly and the help you get is poor and they provide no clear path to get help, Just horrible!

Stay away from this service folks. Just stay away. SunPass has been randomly charging tolls incurred by a motorist with a very similar license plate to my account (my plate is Yxx-SKX, theirs is Yxx-SLX). The amounts are small, so it didn't come to my attention until SunPass hit my credit card to replenish the balance. SunPass tells me, "In the event that a license plate is added to the account incorrectly, it is the users responsibility to immediately notify SunPass... we are not able to process any adjustments for the disputed toll activity." The Facts are clear and very simple: SunPass posted bogus charges against my account; SunPass sent me no notification of the new charges, or of the new plate they are randomly charging to my account; SunPass did not mail out (or otherwise provide) monthly statements which the account holder could use to reconcile any activity on the account; and SunPass seems to operate in an alternate reality where facts, logic and common sense don't matter.

I can't even justify one star but I had no choice in order to leave a review. They suck!!! They charged a $2.50 Admin fee to mail an invoice which I never received. Gone, done, over it, goodbye Sunpass, I will take a road with out tolls just to AVOID YOU!!!