Derek S.
IMPRESSED
I ordered two backrests and the day they arrive I get an email with a brand new "Premium Backrest" that looks much more comfortable. IF I would have known i would have definitely ordered the Premium model. Now I am looking to order the Premium model that is on sale for $66.40 from $99.00 but when i click on the link it is showing $83.00 very frustrating because there is no phone number of someone to call or email to resolve this issue, I have since received an email from Sunlighten who actually took the time to reply to my comments. Firstly I was shocked that someone actually took the time to read my review but the person responded by letting me know I can return the backrests at their expense and in return they will send the new upgraded backrests. I was very impressed on how quickly the company reacted and more importantly their priority was to satisfy my frustration. it is for this reason I an changing my rating on my recent experience from two stars to FIVE stars. We currently own two of Sunlighten's infrared saunas and the whole family loves them. Actually looking to get some more of their products for the wellness room we are now creating.
Response from Sunlighten, Inc.Sep 16, 2026
Thank you for updating your review, Derek! We're so glad our team was able to step in and turn things around for you, and it means a lot that you gave us the chance to make it right. We're thrilled to hear you and your family are loving your saunas, and we can't wait to help you outfit your new wellness room. Thanks for being part of the Sunlighten community!