Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.Sep 23, 2025

GiGi, thank you for sharing your honest experience with us! We’re so glad you ultimately feel confident in your decision and that you see your sauna as an important part of your health. Your feedback is valuable, and we appreciate you sharing this with us. If you’d like to share the benefits with others, our referral program is a wonderful way to do that: www.sunlighten.com/referral. We’re grateful you chose Sunlighten and we’re here to support you on your wellness journey.

Response from Sunlighten, Inc.Sep 5, 2025

Thank you for your honest feedback, Eric! We really appreciate it and are glad to hear the assembly was simple and that you’re enjoying the quality and sound system. We appreciate your feedback and we’ll share them with our team so we can continue to improve. Our team is here to help troubleshoot with heating. We will have a member of our team reach out to assist you further. We’re happy you’re enjoying your sauna overall, and if you’d like to share the experience with friends, here’s a way to do so through our referral program: www.sunlighten.com/referral.

Response from Sunlighten, Inc.Sep 4, 2025

Hi Lisa, thank you for your detailed review! We’re so glad you love your Amplify sauna and are using it regularly. We’re sorry for the initial challenges and any inconvenience, and we’ll make sure our team connects with you regarding your heaters. We hope as you continue to enjoy your sauna, you feel encouraged to share your wellness journey with others as it's a wonderful way to inspire them—our referral program makes it easy. Learn more at www.sunlighten.com/referral. Thanks again for choosing Sunlighten! Enjoy every session!

Response from Sunlighten, Inc.Aug 27, 2025

Thank you for your review, Jesika! We appreciate your feedback on the cushion and will provide this to our team to improve the experience. We appreciate you helping us improve and are here if you have any questions! Happy saunaing!

Response from Sunlighten, Inc.Jul 14, 2025

Updated response: Thanks for your update, Jack! We're thrilled to hear our Customer Care team was able to support you. Please don’t hesitate to reach out if you need anything else — we’re always here to help. Happy saunaing! Thank you for your review, Jack. We’re truly sorry to hear of your experience; that’s not what we want for any of our customers. Please know that we are here to help and committed to making this right. A representative will be reaching out shortly to assist you further and work toward a resolution. We appreciate your patience and look forward to getting everything back on track so you can fully enjoy the wellness benefits of your sauna.

Response from Sunlighten, Inc.Jun 10, 2025

Thank you for sharing your thoughtful feedback—we’re thrilled that you’re loving your Amplify and that our team was able to help with the speaker issue. It sounds like it’s already a valued part of your wellness routine! We appreciate your feedback regarding the scheduling. The Amplify does have a couple of features to delay start the sauna that may help. You can read the differences on the Amplify Timer Modes Instructions here: https://www.sunlighten.com/customer-service/amplify-ii-support/ Thank you again for being part of the Sunlighten family—wishing you many more relaxing sessions ahead!

Response from Sunlighten, Inc.Jun 10, 2025

Thank you so much for your review! We’re happy to hear everything was easy, fast, and efficient—and that your product arrived just as expected. That’s exactly the kind of experience we aim to deliver! Thanks again for choosing Sunlighten!

Response from Sunlighten, Inc.May 27, 2025

Thank you for the thoughtful feedback, Cathy! We're so glad to hear you're enjoying your Signature II and had a positive post-purchase experience. We’d love to help with the heating concern you mentioned — a member of our Customer Care team will be reaching out to assist you further. We appreciate you bringing this to our attention and look forward to making things even better for you!