Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.Nov 20, 2025

Thank you for taking the time to share your experience, Todd. We’re truly sorry for the frustration and inconvenience this has caused. This is not the experience we aim to provide at Sunlighten. We’ve requested your information so our team can investigate this further and work to resolve the issue. We’re committed to turning your experience around and ensuring your sauna functions as it should. We truly appreciate your patience and feedback as we work to make this right.

Response from Sunlighten, Inc.Oct 24, 2025

Monica, thank you for sharing your experience with us. We’re very sorry for the inconvenience you encountered with your replacement bulb and the communication of it being on backorder. We completely understand your frustration and appreciate you bringing this to our attention. Our team is reviewing this internally to address and find ways to improve this process moving forward. We’re grateful you’re enjoying your sauna and truly value your feedback as we work to provide a better experience for all customers.

Response from Sunlighten, Inc.Oct 18, 2025

Thank you for taking the time to share your review, Claudia. Feedback like yours helps us continue improving the experience, and we're sorry we fell short for you. Our team is already in contact to assist and identify the best solution to get your sauna performing as it should. We truly appreciate your patience as we work through this with you.

Response from Sunlighten, Inc.Oct 17, 2025

We appreciate your feedback, Ben. We want you to feel confident in your purchase and get the most from your sauna experience. Our team will be reaching out to help review your setup and ensure everything is functioning properly. We’d love the opportunity to make this right and help you experience the full benefits your sauna has to offer.

Response from Sunlighten, Inc.Oct 6, 2025

Thank you for taking the time to share your feedback, Douglas. We’re very sorry to hear about your experience and are reviewing this internally to understand what happened and determine next steps. We understand how important it is for your sauna to reach comfortable temperatures, and we want to ensure it is working as expected. Our Customer Care is best equipped to help troubleshoot the heaters and is happy to assist if you'd like to get connected. One of the benefits of infrared saunas is that they provide benefits even at lower air temperatures. Our heaters are carefully designed to deliver this infrared energy safely and effectively, helping you get the most from your sessions. We appreciate you bringing this to our attention and are here to support you every step of the way on your wellness journey.

Response from Sunlighten, Inc.Oct 2, 2025

We’re truly sorry to read about the experience you’ve described. While we do not have record of you as a Sunlighten customer, it seems this review may have been intended for another company with a similar name. We’ve kindly requested for it to be moved. At Sunlighten, our mission is to provide high-quality saunas with supportive Customer Care, and it’s disheartening to know you went through such challenges. If you ever wish to explore Sunlighten in the future, we’d love the opportunity to give you the positive experience you deserve.

Response from Sunlighten, Inc.Sep 9, 2025

Thank you for sharing your experience, Michelle. We’re sorry to hear about the challenges you faced with your installation. We always want your Sunlighten experience to be smooth and positive, and we regret this wasn’t the case for you. Our team worked with you toward a resolution, and we hope your sauna is now supporting your wellness journey. Your feedback is very helpful as we continue to improve our products and customer support. Please don’t hesitate to reach out if there’s ever anything more we can do for you.

Response from Sunlighten, Inc.Aug 20, 2025

Thank you for your review, Angela. We’re truly sorry to hear about your experience, this is not the level of service we want for anyone in our community. We are so grateful for our referrers and the trust you place in us when you share Sunlighten with others. Please know your support means a great deal to us, and we want to honor that. A member of our team will be reaching out to you directly to address this and make it right. Thank you for sharing your feedback—it helps us improve, and we sincerely apologize for any inconvenience this caused.