Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.Dec 11, 2025

Thank you for taking the time to write this review! We’re thrilled to hear you’re enjoying your sauna and that the assembly went smoothly! We see our team has already connected with you regarding the door alignment and magnet; they're the best to help provide tips and guidance to get the door properly aligned. We truly appreciate your patience as we work through these details and are excited for you to fully enjoy your sauna experience. If you have any further questions, please don’t hesitate to reach out—we’re happy to assist!

Response from Sunlighten, Inc.Dec 4, 2025

Thank you for your honest feedback, Maria. We’re so glad you’re loving your sauna. We appreciate knowing of your experience with the sales process and will keep working to make every part of the experience as positive as the product itself. We're here for any questions, don't hesitate to reach out. Happy saunaing!

Response from Sunlighten, Inc.Nov 28, 2025

Thank you for sharing this with us, and we apologize for any inconvenience, we are here to help. You can find all instructional guides anytime on our website here: https://www.sunlighten.com/customer-service/guides-and-specs/ Our team is always here to help with anything you need, including setting up the sound system or walking you through features step-by-step. Please don’t hesitate to reach out at 877-292-0020 x3, or you can submit a request here: https://www.sunlighten.com/customer-service/#support-form We appreciate you letting us know, and we’re here to make sure you feel fully supported as you settle into your new sauna!

Response from Sunlighten, Inc.Nov 21, 2025

Thank you so much for your thoughtful feedback, Adriana. We’re glad to hear that shipping, installation, and our support met your expectations, and we sincerely apologize for the issues you experienced with your unit. Your insights are incredibly valuable as we continue to improve our products and overall experience. Our team is always here to help, so please don’t hesitate to reach out if we can assist further. We hope you enjoy many relaxing and rejuvenating sessions in your new Sunlighten sauna!

Response from Sunlighten, Inc.Nov 21, 2025

Kris, thank you for your honest feedback! We always strive to improve and truly appreciate you sharing your thoughts. Our team is here to support you whenever you need guidance or assistance with your sauna experience. Don't hesitate to reach out!

Response from Sunlighten, Inc.Nov 21, 2025

Thank you so much for the thoughtful review, Wayne! We're thrilled to hear you're enjoying your sessions and finding the space comfortable. We also appreciate you sharing your setup experience as it’s helpful for others considering their purchase. If you ever need tips for optimizing use or decide to add a second sauna for your vacation home, our team is here to help anytime. Enjoy every session!

Response from Sunlighten, Inc.Nov 21, 2025

Thank you for your feedback! At checkout, there is an option to use HSA/FSA, which guides you through how to do split payments. Since your order has already shipped, you can still connect with your HSA/FSA provider to start the reimbursement process. If you have further questions, please feel free to connect with our team at 877-292-0020x3. We’re glad to hear you had a great experience working with us, and we appreciate you giving us the opportunity to make this process easier for future orders!

Response from Sunlighten, Inc.Nov 18, 2025

Tracy, thank you for your review! We’re happy to hear you’re loving your new sauna. Thank you for sharing the note about the door, we appreciate this feedback and will provide it to our team. Don't hesitate to reach out if our team can be of any assistance. Wishing you and your husband many warm, relaxing sessions ahead!