Sunlighten, Inc.Reviews of sunlighten.com

Love the product, customer service and marketing leave a bit to be desired. Seems once I signed the paperwork, it was tough to get anyone to respond. Delivery was a mess as carrier thought he was leaving it on the sidewalk (I’m in a retail strip mall and the sidewalk is common public space). The spa was sold to my salon business and Sunlighten was aware of that. When I called during the standoff with delivery, no one was available.

While we love the sauna, I am appalled at the lack of communication and follow through that was part of the sale. Since a friend referred us, he was going to get $100 in free accessories once we received the sauna. We have had it for several months now and while our sales person George Robertson originally responded to my emails saying that it would be taken care of shortly or within 30 days, I am not receiving any responses now. I have copied a few other people and/or depts. inside Sunlighten and not received a reply. I really thought I was dealing with a top notch company, but right now they are proving me wrong. Update: I have been contacted by Sunlighten and it appears that they are moving forward with providing a method for the friend that referred us to Sunlighten to receive his $100 in items. Sauna is still working great!

Ordered a back rest for our Suana. I think we may have slipped through the cracks. Item never arrived but you redeemed yourselves by sending very quickly when I questioned the delay.

I love the sauna. I use it after workouts, every day, for about 45 minutes or so. The only probably is, the most it ever gets up to is 125-128°. It claims 170. Mine maxes out at that 128° level.

For years I wanted an infrared sauna and had heard that Sunlighten saunas were one of the best. When I received some unexpected money I decided to pull the trigger. My salesperson, David, was very informative and friendly. I think it’s important to mention that Sunlighten’s pricing is not transparent which to me is never a positive… Your salesperson will work to get you the “best deal” while also trying to up sell you on extras like acoustic resonance therapy, seat backs, bamboo towels/wraps/pillows, cleaning supplies and sweat cream. I went all in! I am finding that I don’t use much of the extras. The first unit I order was lost in shipping so it took about 2 months to receive another unit. I learned later through technical support that I received an older model which now bums me out because I the amount I paid…over 6K for the mPulse. Since receiving my mPulse there have been many issues. The power box was replaced, the tablet was replaced, and a heater was replaced. Mostly this was a fairly easy process to get help with but now I have another heater out and apparently these are on back order with no expected date for delivery. It’s been months. Very frustrating! I’m not using my sauna much now because it doesn’t reach the desired temperature and I have to warm it up for over an hour, usually 2 hours which seems to be a waste of energy. The tablet comes loaded with Netflix, YouTube, Spotify, HBO, Amazon Video and Hulu. I can only reliably watch Netflix and HBO. As I write this I am feeling regret for purchasing this unit.

The Customer service from Kyle was the worst service I have ever got from any company and the delivery was terrible from the standpoint of they don't tell you when to expect the sauna and they just text the day before and say its coming between 5:30 and 9PM, they told us they would delay the delivery and did not so overall I would say they don't care for their customers very well at all. The sauna was very easy to assemble and everything works and it's a very well built unit, just the worst customer service ever.

It did take a while to get here after ordering. It did take months to off gas, a glue smell. The back rest are not very useful, they come apart, contain more glue that smells and don't fit well in the single cabin. The seat is not adjustable and my feet dangle which is not comfortable. Other than those minor issues, I believe it is a good product and does what it claims to do.

I’ve had my signature for a few years and love how I feel after a session. I’ve had a few issues with the panels dying and have had them replaced at least twice. This was a painful process and should not happen if quality control was higher. I am currently waiting on another panel replacement which was a difficult process and required my spending an hour with support to help them diagnose. Just send out a tech! I have a feeling this will happen again and it’s likely due to low quality materials and perhaps the controller. I love how I feel after a session but having to get various panels replaced at least twice should not happen.