Sunlighten, Inc.Reviews of sunlighten.com

Order was not delivered within the 10 business days promised, and I am having to do too much following up and policing to track my order.

Bought a signature infrared spa. Well built and support is very good. The warmup time makes the spa unusable or at most very inconvenient. After 1 hour the spa temp is only 125’. Support staff confirmed the warmup times. I’m very disappointed with this purchase. I’ve talked to others who mentioned the same wait times. As I mentioned, the support and responsiveness from the support team has been excellent! The issue remains design or capability to heat up. Perhaps a remote function or timer would help make this spa usable. If I could turn on the spa remotely with an extended shutoff time would allow the spa to heat up to a usable temp.

I’ve sat on this review for a long time and finally decided to submit it. In short, I’m a very disappointed customer. I love our Sunlight mPulse when it works. The trouble is it has been incredibly unreliable. I disagree first with some of the ‘craftsmanship’ comments of positive reviewers. The joint work, assembly, and overall construct of the sauna is average at best and leaves something to be desired at the company’s price point. I had some issues assembling the product and I’m not inexperienced with handy work and woodworking. My chief complaint is the reliability of the sauna and the IR panels. They are cheap, no other way to describe it. I had one fail completely within a few months. The company did replace it under warranty but tried to charge me for shipping. Now the largest panel is only heating half way, indicating it likely has a partial failure. The sauna will not heat beyond 126 degrees, despite running at 131+ degree-program. Overall, the sales experience was tremendous and the customer service experience has been 4 stars, but the product itself underperforms at this price. I would not buy from Sunlighten again, despite how staunch an IR sauna fan I may be.

I REALLY like Alaina......she helped me alot while I was making my decision about a sauna. After it arrived I had some important questions. I called her several times with no answer. I emailed her..no reply. It has been weeks now with no response. I have no confidence that if I had a more serious problem your company may ignore me.

My remote doesn't work for the lights. I've emailed and called. No one has emailed me back and I was left on hold for 10 minutes and then I selected to get called back and it's been 2 hours as of now and no one has called.

Sales went well. Product was fairly easy to put together with two people. The screen display has an error message that the display is wider than the screen size. Customer service could not fix even with the system update. After three uses, when the session was done, there is a red light that is always on shining from the top of the unit. It never turns off only if I unplug the entire unit. When it is plugged in, the light turns back on and shines on the ceiling. Annoying and will burn the lights faster. I emailed customer service three times and no reply. When I am home and have time to call, your service hours are closed. I set the schedule and it never turns on when scheduled. It shows it is scheduled but doesn’t turn on. The app isn’t always connected to the unit to turn it on wven when I am in the same house and on the same wifi. Misleading photos show people leaning back, however, it says not to lean on the black box panel. Overall, I am not getting the full use of the features I purchased it for and there is no support hours on weekends or evenings. It is not worth what I paid for it. Do not recommend it or the company.

My app still does not work. They were supposed to send me a device to make it connect, but I have still not received it. It would be nice if I could warm the sauna ahead of time without having to walk out side. Also, the sound in my sauna only worked for a few days.

Purchased a sauna for around $8,000 after continuous calls over and over from the reps asking if we were "ready to pull the trigger!" on a very pricey purchase. After the purchase, the calls and ability to connect with ANYONE completely disappeared. Here are the issues I have with this purchase. I don't necessarily regret my purchase, but I do feel duped. - This is not as "high quality" as they advertise, the tech within the sauna, primarily the tablet, is VERY dated, clunky, and not user friendly. - Our sauna had a KNOWN heating issue, according to the customer service people I spoke to claiming "yeah a lot of them are leaving the factory with this issue" ummmm, maybe you should fix it before it leaves the factory? - There are ZERO instructions for the newer saunas. Every customer service rep I spoke to when I had an issue said, "oh check youtube for our videos". Unfortunately the videos are so old, the screens look NOTHING like the screens in the newer saunas. - The app rarely works. You have to be in your house, with wifi and maybe it will connect. - it takes our sauna over 2 hours to heat to 140, even after multiple "fixes" that required us to do our own weird electrical work to our sauna. - The "chromotherapy" is a joke, I have a saltwater fish tank that has real chromotherapy and it is nothing like the $20 amazon lights that are provided in the sauna. I'm actually surprised that the company still claims this on their products, as chromotherapy is a real thing and colorful lights are not what it means. - I am skeptical about the "red light therapy". I use a real red light on a daily basis and at my job, and they are very different than the panels that are provided in the sauna. The sauna seems to use red light to help heat the sauna, but real red lights cause your body to start to generate heat. If you touch a real red light therapy lamp, it is cool to the touch. The panels they sell separate look like actual red light panels, the ones in the sauna look like french fry lights. - The door has a very large gap, where cold air just POURS in. Other sauna have a silicone gap filler to aid with that. Sunlighten's solution to me was to "stack towels in front of it"...WTF? - Customer service hours are a joke, I had to take off work just to get a hold of someone as they only work until 4pm central time. All in all, I really was wanting a sauna. However, I feel like I could have saved a LOT of money on a cheaper sauna with less bells and whistles because I don't feel like I got the real thing. There seems to be a lot of claims by this company that may or may not be the whole truth. If I would do it all again, I would purchase a cheaper sauna and the add ons from another company.