Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.Feb 2, 2026

Update 2/5/26: Hi Katye, we wanted to follow up after our team connected with you directly regarding your sauna. We truly appreciate you sharing your experience and giving us the opportunity to assist. We hope your recent interaction with our team helped address your concerns, and if you feel comfortable, we’d be grateful if you’d consider updating your review to reflect your current experience. Please know we remain here to support you anytime with any questions or needs. 2/2/26: Thank you for taking the time to share this with us, Katye. We’re truly sorry for the experience you’ve had with your sauna, especially knowing how important it was to you as part of your recovery. That’s not something we take lightly. Our team is currently reviewing your situation internally so we can better understand what’s happened over time and determine the most appropriate next steps. Our goal is always to support our customers long term, and we want to make sure your concerns are given the care and attention they deserve.

Response from Sunlighten, Inc.Jan 30, 2026

Thank you for leaving your review. We truly appreciate your feedback and the time you took to share your experience. Hearing from our customers is invaluable, and we’re grateful for your input as we continue to enhance the Sunlighten experience.

Response from Sunlighten, Inc.Jan 26, 2026

Update (1/29): We previously requested contact information through Trustpilot so we could look into this experience more closely, but we haven’t yet heard back. We truly want the opportunity to connect and better understand what happened, as the experience described here doesn’t reflect how Sunlighten products are typically sold or supported. If you’re open to it, we’d welcome you to reach out to our team directly at [email protected] so we can review this together and help move things forward. Thank you for taking the time to bring this to our attention. We’re truly sorry that your experience has fallen short, this is not what we want for anyone who chooses Sunlighten. Our intention is always for customers to feel confident, supported, and excited about their new sauna as part of their wellness lifestyle. We do stand behind our products and the support that comes with them, and we’d really like the opportunity to reconnect and help move this experience in a better direction. We’ve requested your contact information through Trustpilot so we can review your order, understand what happened, and work directly with you to make things right. Long-term trust and support matter deeply to us, and we appreciate you raising this so we can step in and help.

Response from Sunlighten, Inc.Jan 26, 2026

Thank you for bringing this to our attention. We’re very sorry to hear this and want to note that this is not the experience we want for any customer. We are actively reviewing your case to understand what may have happened and determine the best way to make this right. Our team is committed to supporting you through every step of the process and ensuring your sauna works as intended. We appreciate your patience and the opportunity to address this, and we’ll be reaching out directly to provide updates and next steps.

Response from Sunlighten, Inc.Jan 26, 2026

Thank you for bringing this to our attention, and we’re truly sorry to hear how your experience has been. We want to reassure you that our team is here to support you every step of the way, and we apologize if that wasn’t clear or felt difficult to access. We’ve opened a new support case for you, and a member of our team will be reaching out directly to help troubleshoot and get things resolved. If you ever need assistance in the future, our Customer Care team is always available by phone at 877-292-0020 x3, or you can reach us anytime through our support form here: https://www.sunlighten.com/customer-service/#support-form We again appreciate you bringing this to our attention and giving us the opportunity to step in and help. Our goal is to make sure your sauna experience ultimately lives up to what you expected and deserves.

Response from Sunlighten, Inc.Jan 17, 2026

We’re truly sorry to read this and understand how frustrating this has been. This is not the experience we want for any customer, and we take concerns around response times and product reliability very seriously. We’re actively looking into this with our team so we can better understand what happened and determine how we can help make this right. Thank you for bringing this to our attention. We value your feedback and appreciate the opportunity to review this more closely and work toward improving your experience.

Response from Sunlighten, Inc.Jan 8, 2026

Thank you for taking the time to share this feedback, Theresa. We’re genuinely sorry to hear about your experience. That is not what we want for any customer, and understand how important it is to have clear expectations around requirements before making a purchase. We are reviewing internally, as transparency and informed decision-making are priorities for us. Feedback like this helps us identify where we need to improve our communication so customers feel confident and supported throughout the process. We appreciate you sharing your perspective, and our team remains here to support you and to help restore confidence where we can.

Response from Sunlighten, Inc.Dec 26, 2025

Thank you for bringing this to our attention, Debra. We’re truly sorry to hear about your experience, as this is not the level of care we aim to provide, especially after such a significant investment. Please know our team is aware of your situation and is actively working to resolve it. They will be in direct contact with you to ensure everything is addressed and fully taken care of. We appreciate you sharing this feedback and are committed to making this right.