Kristen G.
Revised to good- They sent a broken unit and now want me…
(4/12/26) Updated to five stars because they helped fix the issue. I am happy with my case manager and the level of support they provided after seeing I was having an issue. Been using the Sauna for a week now and am extremely happy with it- also I track the electricity it uses and it’s not a lot! Less than my dryer (just an FYI since I can see it with my solar panels) 03/17/26- After a few conversations I have contact with a new support person- feeling hopeful and will update when / if Sauna gets fixed! They sent a broken unit and now want me to rewire the electrical myself because they do not have any technicians and won’t hire a repair. Their new model has a lot of issues and they just expect the common person to have the tools and expertise to rewire and replace their sauna wires and power boxes. I would recommend a company that has a technician and doesn’t wait three weeks to send a replacement part then say you are out of warranty. 0 stars if I could
Response from Sunlighten, Inc.Mar 21, 2026
Thank you for your update, we’re truly sorry for the experience you’ve had so far, as this is not the standard we aim to provide. Your case has been escalated internally, and our team is actively working to assist in a resolution with you. We understand how important it is to have your sauna functioning properly, and we appreciate your willingness to stay engaged while we work toward a solution. We’re encouraged to hear your connection with our team has you feeling hopeful. Please know our team is committed to assisting you every step of the way, and we genuinely want you to be able to enjoy the long-term benefits of your sauna with confidence. Thank you for your patience and for giving us the opportunity to continue working toward a positive outcome.