Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.Mar 6, 2024

Thank you for your review, Cassandra! We're thrilled to hear that your overall experience with Sunlighten, especially during the ordering process with Hannah, has been positive. We sincerely apologize for any inconvenience in your need of assistance. To ensure a more prompt and effective resolution in the future, we recommend reaching out to our customer support team by phone at 877-292-0020x3 or by submitting a request on our website. Unfortunately, closed cases via email may not be visible for our team to respond. We appreciate your understanding and look forward to continuing to assist you with any inquiries or concerns you may have. Thank you for choosing Sunlighten!

Response from Sunlighten, Inc.Feb 26, 2024

Update: We have successfully located your account and order. Our team will be reaching out to you shortly to provide an update on the status of your sauna. We appreciate your patience and understanding. If you have any further questions, feel free to reach out to us. Thank you. Thank you for bringing this to our attention, and we appreciate your patience. We're sorry to hear about the delay in providing shipping timelines and tracking information for your Sunlighten Amplify III order. Your satisfaction is important to us, and we apologize for any inconvenience caused. To assist you promptly, we've requested more information to help expedite the process and address your concerns. We are committed to ensuring you have a positive experience with us. Thank you for your understanding, and we look forward to resolving this matter for you.

Response from Sunlighten, Inc.Jan 15, 2024

Thank you for sharing your positive experience Cathy! We're proud to have team members like Cameron who can provide valuable insights to help assist you with our purchasing decision. If you have any more questions or if there's anything specific you'd like to know about our products, feel free to reach out. We appreciate your trust in Sunlighten, and we're here to support your wellness journey. 🌟

Response from Sunlighten, Inc.Jan 10, 2024

We want to express our gratitude for taking the time to revise your review. Your feedback is highly valued, and we have discussed your concerns with the team. They have informed us that they were in touch with you earlier today and are currently in the process of acquiring the final part needed before scheduling a technician. We are closely monitoring your case and will reach out to you as soon as we can assist with the next steps. Thank you for your understanding, and we apologize for any confusion in the process.

Response from Sunlighten, Inc.Jan 8, 2024

Thank you for sharing your experience, and we're sorry to hear about the difficulty you're facing with the heating process. Our team is here to assist you in resolving this issue. We made attempts to connect with you to troubleshoot, but unfortunately, we were unable to make contact. If you could please call us at 877-292-0020 x3, we are more than happy to work with you to address and resolve the heating concerns. Your satisfaction is important to us, and we want to ensure you have the optimal experience with our product. Thank you for your understanding, and we look forward to assisting you further.

Response from Sunlighten, Inc.Dec 18, 2023

Thank you for bringing these concerns to our attention. We apologize for the issues you've experienced with your sauna, and we want to assure you that our team is actively addressing this. We've opened a new case to investigate the reported concerns. Your feedback is important, and we are committed to resolving these issues promptly. A representative will be reaching out to you shortly to discuss and address each concern. We appreciate your patience and value your trust in Sunlighten.

Response from Sunlighten, Inc.Dec 18, 2023

We apologize for any frustration you've experienced, your feedback is important to us, and we want to ensure you receive the assistance you need to get your sauna up and running smoothly. The team noted they had a conversation in November about sending out a technician to assist you. Our team will be in touch soon to address this further. We are committed to providing you with the best and enhancing your experience with Sunlighten. Thank you again for providing your experience and allowing us to make this right.

Response from Sunlighten, Inc.Nov 8, 2023

Updated Response 11/13/23: Thank you for revisiting your review, En. Connecting with you and extending our sincere apologies to clarify the situation means a lot. We recognize the weight of this decision and are here for you whenever you're ready or if you have any questions. Thank you for sharing your experience with us. We deeply regret any frustration or inconvenience you encountered while trying to gather information about our saunas for your business. Your feedback is invaluable, and we appreciate the opportunity to address your concerns. Your comments have been shared with our team to ensure that we learn from this and make necessary improvements. Thank you for bringing this matter to our attention, please accept our sincere apologies, and we are committed to resolving the experience you had with Sunlighten.