Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.May 10, 2026

Thank you so much for taking the time to share your experience with us. We really appreciate you bringing this to our attention. We’ve requested your contact information so we can better understand what may have happened and help with next steps. We’d truly value the opportunity to look into this further and make sure we can support you properly, so our team can connect with you directly. We appreciate the chance to help and are here to ensure you get the most from your Sunlighten infrared sauna experience. Thank you again, we look forward to connecting with you.

Response from Sunlighten, Inc.May 18, 2026

Thank you for taking the time to share your feedback, and we are sorry to hear about your experience. Our team is actively working with you to review the full setup and support next steps toward a resolution. We are committed to making sure you have the guidance and assistance needed to get your sauna fully up and running. We stand behind the quality and performance of our products and are focused on working through this with you. Our team will continue to stay in close contact until this is resolved. Thank you for your patience, and we appreciate the opportunity to support you as you get back to your wellness routine.

Response from Sunlighten, Inc.Apr 20, 2026

Thank you for sharing your experience, and we are sorry to hear the product has not met your expectations. We are also reviewing feedback like this as part of our ongoing product improvements. Our team did reach out last week regarding your return request but have not yet heard back. When you are ready to move forward, we recommend replying directly to that email or contacting our Shipping Department at 877-292-0020 x2 so we can assist you further. We appreciate the opportunity to support you and help get this resolved.

Response from Sunlighten, Inc.Mar 21, 2026

Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and know how important it is to get this resolved quickly. Your case has been escalated internally, and our team is actively working with you to identify the most appropriate resolution. Our priority is to ensure your sauna is functioning properly so you can begin enjoying it as intended as soon as possible. We take product quality and customer concerns very seriously, and we remain committed to supporting you through this process. Thank you for allowing us the opportunity to make this right and improve your experience.

Response from Sunlighten, Inc.Mar 3, 2026

Thank you for taking the time to share your feedback. We’re sorry for any confusion around the timing of your replacement part. While our team was in close contact with you throughout the process, we recognize that communication about stock and logistics could have been clearer. We are reviewing our internal processes to ensure future updates are timely and transparent, and we want to make sure all questions are fully answered. We appreciate your patience and the opportunity to improve your experience.

Response from Sunlighten, Inc.Mar 3, 2026

Thank you for sharing your feedback! We’re sorry to hear you had trouble connecting with the right team. We want to make it easy for anyone looking to purchase a sauna or get expert guidance: our Sauna Consultants can be reached by phone at 877-292-0020 x1 or through Live Chat on our website. For questions about an existing sauna, warranty, or support, our Customer Care team is happy to help at 877-292-0020 x3 or via the online contact form: https://www.sunlighten.com/customer-service/#support-form As a courtesy follow-up, our team will also reach out to help ensure all your questions are answered. We hope this makes your experience smoother and more seamless.

Response from Sunlighten, Inc.Feb 25, 2026

Thank you for sharing your experience. We understand how frustrating this situation has been, and we’re committed to making it right. We recognize that the timing of your order and review request didn’t align, and we hoped our outreach could provide helpful updates. As soon as inventory becomes available, we will fulfill orders as quickly as possible and are taking steps to help prevent similar delays in the future. You are welcome to keep your order in place, and we will fulfill it as soon as inventory arrives. If you’d prefer not to wait, we’re happy to process a full refund. Our team is here to assist in whichever way works best for you. We truly appreciate your business and are grateful to hear your sauna has been performing well. We remain committed to improving this process and ensuring a better experience moving forward.

Response from Sunlighten, Inc.Feb 12, 2026

Thank you for sharing your feedback. We’re sorry to hear this, as this is certainly not the level of service we aim to provide. After reviewing your order, we see that your clothing purchase was placed on January 15, shipped the following day, and delivered on January 20. When you contacted us on January 23 to request a return, a return label was promptly provided. The item was dropped off on January 26, and your refund was processed on January 28. If there is another order or outstanding concern that hasn’t been resolved, we would absolutely like to look into that right away. Please feel free to reach out to our team directly so we can ensure everything is fully addressed at 877-292-0020x2 or [email protected]. We appreciate the opportunity to clarify and help make the most of your Sunlighten experience.