Sunlighten, Inc.Reviews of sunlighten.com

Everyone in our family loves our Sunlighten Sauna ... even friends and neighbors are enjoying the benefits of the sauna! We definitely have gotten our money's worth already as each of us uses the sauna at least 3 times a week. It has helped me with my circulation and everyone else with general health and detoxing. We love the media feature and listen to audible or music while enjoying the deep heat :) Thank you, Sunlighten ... you have one happy customer!

The sauna itself is amazing to the point that when I move, it will move with me and it is the only piece of personal property required for me to move. The customer service is on point, I had a small issue with my chromotherapy lights and Andrew McMurray helped me tremendously and solved my issue quickly and efficiently. One happy customer! Thank you !

Said Jeilani was very helpful to me today when I had an issue with ordering Sunlighten towels. He was VERY PATIENT -- unbelievably patient! Thank you Said. Sunlighten customer service has always been excellent!

My Signature III delivery was handled with a lot of TLC (tender loving care) by Alexa, Theresa, Emily G in logistics and Nick V on the off-hours Bat Phone. Alexa fought for me (the first one!) when I had a billing error (wrong exp. date) and, if not for her (and Emily), we would not have had our sauna on time, over the holiday - she is a big part of this miracle delivery! Alexa connected me to Theresa, who calmly figured out and corrected the billing problem (thank you, Theresa!) and was able to connect me to Emily, who fixed this hiccup VERY grandly and spent a great deal of time and energy making sure our delivery was flawless. I always felt I was in good hands and that she cared. She is marvelous! I have a very high opinion of Sunlighten because of Emily (which I would not have had otherwise). Lauren was also super great on the phone Saturday, the day of delivery. I followed up with Alexa the Tuesday after the holiday and she went above and beyond to make sure that I am part of the Sunlighten family and feel connected in such a marvelous and special way - thank you Alexa! My opinion of Sunlighten went through the roof after speaking with Alexa today (hard to believe possible, as it was already very high due to Emily and Nick). Nick V came to our rescue Saturday evening when we were trying to finish assembly - due to faulty instructions about how to wire the roof to the walls, he walked us through everything calmly and thoroughly and insured we were hooked up and everything was perfect before he rang off. He went out of his way and offered a grand gesture of high customer service, and also wanted to make sure he had our name in order to look into our entire experience. I felt again that we were in very good hands and that he cared. If it hadn’t been for Nick on the Bat Phone, we would have had to wait over a holiday weekend to use our sauna (due to flawed assembly instructions), so also because of Nick, I have a very high opinion of Sunlighten, where I might’ve otherwise had some resentment. Instead, we feel that from Alexa, to Theresa, to Emily, to CEVA’s white glove service (Anthony and Daniel - I highly recommend!), then to Nick, we had THE top drawer, gold standard spa experience in delivery and assembly, which really put the big red bow on the entire sauna package. Because of such anointed, caring hands, we are even more so loving our sauna - all together, it has been, and continues to be, a truly sublime sauna/spa experience.

I purchased my sauna based on the recommendation of my doctor. I’ve had it for about 6 months and found it was extremely beneficial throughout the winter. When I had an issue with a heater, Dimitri, the customer care rep was extremely responsive and helpful with getting my situation resolved. Dimitri also followed-up with me several times to ensure I was satisfied and the sauna was working like it should. I appreciate the quality of products provided by Sunlighten, as well as the support I received from Dimitri.

I’ve yet to receive my sauna but the customer service was absolutely fantastic. Victoria did an amazing job from answering many questions and assistance to finance our sauna. We ended up ordering the MPulse Discover with all the bells and whistles. I can’t wait to get it. After living in Europe for years I grew to love using saunas. I wish it were as big of a thing in the U.S. it makes a significant impact on your health. I’d definitely recommend this line of saunas after using the same one at my homeopathic doctors office. If you need anything, Victoria can help you!

I love my Sunlighten Sauna! I have an older version and had to update my control panel and other "parts". The process took longer than expected because I needed my handyman to assist me... Long story short the support was awesome. Especially Said, he knew how to trouble shoot and walked us thru the process. Happy to say I will be sitting in my Sauna today!

We absolutely love our sauna. I have and will continue to recommend Sunlighten to anyone looking for a sauna. Said Jeilani is a wonderful and pleasent customer service representative. Always very helpful. Thanks so much for all you do.