Sunlighten, Inc.Reviews of sunlighten.com

I wont say much words. It was just a perfect day with you for us. Thank you. Roger.

Yes, this Sauna is the real deal! My Functional Medicine doctor recommended I start going to a infrared sauna once or twice a week for body "detoxification". There are many spas in the area that have the infrared sauna, each having a different brand. I asked a local personal trainer which one she recommended and she said she has tried them all and recommends the Sunlighten brand. I started going and after just a few visits I knew this was right for me. I ordered one for my home. Be prepared for a lot of packing material. Panes by themselves are not that heavy, but assembly will require two people. My advice, read through the directions first 🤔 So far every person with the company has been very helpful. Most recently Sydney Weaver, helped me once my spa was delivered. ***I am glad I ordered the Mpulse model for 1-2 people...it was worth the extra $500. I also have started using the Bamboo Carbon fiber towels. They are very absorbent.

This company has great 👍 customer service. Casey Arter helped me today. We ordered a new Android Control Panel for my mPulse Conquer Sauna today. He helped answer all my questions and followed up with an email..

After months of doing research on various infrared saunas, we decided to go with the Sunlighten Mpulse Believe model. Clint was our salesperson, and patient to answer many questions. After the order was placed, Sydney followed up with us on all the other little questions and delivery. Oh Darn, we did have a problem with delivery! The final carrier did not understand what "White Glove Delivery" meant! Sydney did get on the phone immediately with the carrier, but we failed in getting the driver to do more than unload it at the door. OK, our ages total 158 years, but we managed to unpack and assemble the unit by ourselves...may have taken us a little longer than normal......but, we did it! Have had no problems with the unit that thoroughly reading all the instructions and a little luck did not solve. We did watch every available You Tube and did read every blog on the miscellaneous issues that others had encountered. End result...we would do it all again. Unit works great. Thank you Clint and Sydney, and Sunlighten.

We have been enjoying our Sunlighten sauna for almost 5 years now. It has been a flawless and amazing experience. We recently were notified of the up-dated cables that were needed for our unit and that they were being sent out to us. We were in the middle of a move across the country and so I notified an individual at Sunlighten that the address had changed. Well... To make a long story short, the cables got shipped to the wrong address. The situation began to snowball and frustration creeped in. In any event, it all got taken care of after numerous calls to Sunlighten to get this straightened out. An amazing customer service person named Casey Arter made it all happen unlike the previous reps that we had talked to. He got us the correct cables, his follow-up was awesome and to be honest, he is the reason that we will continue to spread the good news about Sunlighten. A company is only as good as their employees and Casey Arter is a definite asset to Sunlighten and should be recognized as well. Thanks Casey for renewing our faith in Sunlighten. We love our sauna! Jeff & Christine Deppe

Although I have utilized saunas for years, this was my first time purchasing one. I was initially frustrated that we had an issue with the operation of the unit early on but through thorough troubleshooting and diagnostics Dimitri Schrader was able to assist us with the matter by expeditiously sending replacement parts. I am pleased with the unit and pleasantly surprised by how swiftly the situation was resolved and the level of professionalism I received. I anticipated a long dragged out process but not so! I would definitely purchase another and look into purchasing other accessories and merchandise from them. Thank you Dimitri!

It was super easy to assemble. Electrical hookup was straight forward. As far as function. It Rocks! Love the stereo, we play classical. It has helped me with my sleep patterns, deeper more refreshing. Realy helped release my shoulder muscle stress.

My wife and I have been Sunlighten owners for years. Two models in two homes. Our experience has wildly exceeded our expectations. Our five year old MPulse has, over that time, had two heater panels stop working. In each case our calls into customer service were answered quickly, politely and, most importantly, substantively. Most recently, Dimitri and Stephen tag teamed to promptly, sending me a replacement unit (no charge) and then talked me through installation. No mean feat. i don't know of ANY other major purchase item where this level of service and product support can be had. Particularly after five years! Richard Wolfe