Pam C.
Top Notch Company
Review is for the mPulse Believe sauna and accessories. The customer service is top notch. Stephen and Jake were both patient and solutions oriented. Our sauna was left on our driveway in water. (Sunlighten had utilized a third party shipping company-so not really their fault) After sending photos and expressing concern, Sunlighten gave me a credit for the inconvenience. That small gesture earned them a customer for life. In addition, their saunas are just far superior to others out there. I researched in depth for four years before ultimately making my purchase. I once had a CEO that would say feedback is a gift. In that spirit, I have some constructive feedback. The towels, cushion covers, and pillow covers sold for use in the sauna shrink in the wash (or dryer) I can hardly put the cover over the bench cushion or pillow into the pillow cases. It’s quite a bit of struggle. These are items that absolutely need to be washed after a single use. (Or at least with the way I sweat) In addition, it would be lovely if the green cover for the bench cushion was sold separately. For a family of 4, the sauna ultimately ends up being used almost daily. It would be nice to be to switch out the green pads while one is in the wash or hanging to dry. This is all a long way of saying it would be lovely if the accessories offered were easier to maintain. (Ie don’t significantly shrink in wash)
Response from Sunlighten, Inc.Oct 19, 2026
Thank you so much for this thoughtful review, Pam! We're so glad Stephen and Jake were able to support you through the process. We also really appreciate you sharing your feedback on the towels, cushion covers, and pillow covers; concerns like shrinkage after washing are exactly the kind of detail that helps our product team keep improving, we will be sure to share this feedback with them. Thank you for your support and welcome to the Sunlighten community!