Sunlighten, Inc.Reviews of sunlighten.com

I was excited to buy the product before I even call but the salesman was not attentive health or understanding, I ended up buying because I wanted to try it but I was about to buy it just because of the way he talks like a computer or an AI person

It was great and I really felt better. All the features are easy to use and I like the Solo space saving feature for my small space. My issue is the instructions for wiping down the mat is not enough. In fact it's the worst part. I stopped using my sauna after several weeks because of cleaning the mat. It takes too long and the sweat marks don't come out. Whenever I want to relax I cringe because I know I will have to drag the heavy mat to the bathroom so I can properly clean it.

We purchased our sauna 2 months ago. We have continual error messages & we have been told the tablet needs a software update which we have tried downloading but still doesn’t work. The infrared ray lights don’t come on the back. The sauna takes a long time to heat & only gets to 50 degrees (120 F). For the money we paid we are not happy with these faults. Customer service is terrible. Submitted 2 customer support requests on the website & still waiting for support.

Sauna works fine but cheaply made. Fun fact - we chose the chromatherapy version. When assembling, I noticed the remote was identical to the cheap LED lights I bought for my 12 year old on Amazon. Sure enough, the remote for her 5.99 Amazon LED lights worked the sauna chromatherapy lights just fine. Upon further inspection, the LED strip in the sauna were also the EXACT same lights. What a RIPOFF!

It’s a very nice sauna unit which went together very easily. Solidly built. It would be crowded for three, hard to stretch completely for two, but plenty of room to sit side by side. We have used it for 2-3 months. It takes a long time to get hot - increases about one degree per minute. It can eventually reach 135-140 degrees after over an hour of heating on intense setting. My wife doesn’t find it hot enough to make her sweat. She is rather disappointed so far. The unit is in our basement level where the baseline temp is 60-66 degrees. The air temp under the seat and by feet while sitting dangling is significantly lower than the top section above the seat.

We recieved our sauna quickly and without issue. It was easy to set up and the instructions both written and video based were easy to follow. The sauna worked great for two weeks but then stated having issues with not starting as programmed. The tablet controller freezes up and it drops it”s WiFi signal frequently. I have called, tried to chat, and made numerous attempts to trouble shoot and get help. Sunlighten has not responded one time in the last week. If I manually start the sauna it works great. But if I wants a sauna I had to manually start I could spend a lot less money and get a same or better product.

I was somewhat disappointed with the sales process. Frankly It was a bit of a bait and switch. It was advertised to me online as a big sale, but at the end of the day, the sales person kept pushing me for more plus this extra and that extra it was not the same deal as advertised. Also, the sales person represented that it would be some sort of “white glove delivery”. It was far from it. Some “dude” with a bad attitude showed up in a delivery truck at the wrong time and hastily unloaded it. He damaged my retaining wall, he damaged the unit. I took pictures and documented it and reported it to you folks. At the end of the day the damage wasn’t that severe. And I will say this that was handled really well by Sunlighten they sent me things towels and refinishing product I could use to fix the outside of the cabinet where it was damaged on delivery. However, now the door on my unit now does not shut right and I suspect this was part of the damage that I was not aware of? We love the unit. The canvas cover that was sent with it and was told to me would be adequate for an exterior application in the Maine winter environment is a joke. I’m a forensic, structural engineer, I investigate failures and damages for a living… so I built a full House extension roof over my unit and put rigid insulation, Huber Zip board and siding around the sides of it ( all beneath the roof) and secured it all in place between the wooden pressures treated base and the shingled roof without putting a single screw into the unit cabinet. I’m an engineer and do my own work Because I’m super fussy about it being right and working properly. I’m sorry, but that canvas cover is not adequate for the Maine winter environment and these units are not appropriate for outdoor use with only that canvas cover. I would like to return the canvas cover because it was never used. Never even pulled out of the package. Our sales person refuses to call us back. The instructions regarding the electronics were somewhat misleading because there is a controller unit that has been discontinued and was not included with my unit so I have unconnected wires. I also reported this to Sunlighten. Overall, we really love the unit pretty well constructed, and the process was reasonably acceptable, Less what I see as overzealous sales, I have recommend Sunlighten saunas to friends of mine, but caution them on the purchase process.

Generally works, but mobile functions rarely work. Tablet doesn't support streaming on several services, including Netflix- which was pre-installed by Sunlighten. Sometimes the sauna will simply stop running a session, requiring a restart.