Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.Nov 1, 2025

Thank you for sharing your feedback! We’re so glad to hear you love the sleek, modern vibe of your Amplify II sauna. We understand your concerns regarding the power plugs and the speaker connection, and we want to make sure you get the best experience possible. Our team will be reaching out shortly to help troubleshoot these issues and ensure everything is working smoothly so you can fully enjoy your sauna sessions. We appreciate your patience and look forward to getting everything resolved for you!

Response from Sunlighten, Inc.Nov 1, 2025

Thank you for sharing your feedback with us. We sincerely apologize for the miscommunication and the frustration this has caused—this is not the experience we aim to provide. Our team is currently reviewing what happened internally to understand the breakdown and ensure it doesn’t happen again. We want to work with you to find a resolution that meets the high standard you should expect from Sunlighten. The team will be reaching out soon with next steps so we can make this right. We truly appreciate your patience and for being a valued member of the Sunlighten family.

Response from Sunlighten, Inc.Oct 17, 2025

Thank you for your review, Jackie. We appreciate the opportunity to assist and are actively working with you to ensure your RED Light Therapy Panel is securely mounted with the proper instructions. We truly value your patience as we help make sure everything is set up safely and correctly. Thank you for bringing this to our attention and we look forward to getting you enjoying your sessions soon!

Response from Sunlighten, Inc.Oct 6, 2025

Thank you for taking the time to share such thoughtful feedback. We understand how important it is to feel confident in your sauna experience, and we want to ensure your questions and concerns are fully addressed. Someone from our team will be reaching out to connect with you directly to discuss further. We take great care in the craftsmanship and quality of our saunas to ensure both longevity and safety. We apologize for any confusion along the way and hope to help reassure your concerns. The assembly uses our Magne-Seal locking system, designed for easy installation while allowing the natural expansion and contraction of the wood over time. The minimal adhesive used to secure tongue-and-groove boards is non-hazardous and non-toxic, and has been third-party tested by Franklin International. More about our approach to craftsmanship and safety can be found here: https://www.sunlighten.com/light-science/craftsmanship/ and https://www.sunlighten.com/light-science/safety/. We also appreciate your feedback on the digital control panel and speaker system. Your comments about the blue display have been shared with our product development team for review. Regarding EMF, our saunas are designed to meet strict low-EMF standards. You can learn more here: https://www.sunlighten.com/light-science/safety/low-emf-infrared-sauna/. Thank you again for sharing your experience. We’re greatly you choose Sunlighten for your wellness journey and are committed to helping you get the best possible experience with your sauna.

Response from Sunlighten, Inc.Oct 6, 2025

Thank you for sharing your experience, Allyson. We appreciate your feedback on delivery and will review how to make guidance on needing extra help clearer. We apologize for any confusion during the process. We hope to clear up, while the wood choice you selected is sourced in the US, the saunas are manufactured in Vietnam, and we are the only sauna company directly involved in every step of production. Every element is designed with quality and safety in mind. We also value your feedback on the assembly instructions and are happy to assist with any questions. Our Customer Care team is best equipped to help, and you can reach them at 877-292-0020 x3 or through our website: https://www.sunlighten.com/customer-service/#support-form Thank you for choosing Sunlighten. We’re here to help ensure you have the best experience with your sauna.

Response from Sunlighten, Inc.Sep 13, 2025

Thank you for sharing your feedback. We’re very sorry to hear of your experience and know this does not reflect the standards we hold ourselves to. Our team has reviewed this internally and is working to clear up any miscommunication and ensure situations like this are handled more smoothly in the future. We want you to feel confident in your purchase, and we’re here if you have any questions or concerns. We’re grateful you chose Sunlighten to be part of your wellness journey and are here to support you along the way.

Response from Sunlighten, Inc.Sep 5, 2025

Thank you for sharing your experience, Gail. We truly appreciate your honesty. While we’re glad assembly went smoothly, your feedback is important, and we’ll be sharing it with our team to help us improve how we guide customers toward the right model. We’re grateful you’re still finding enjoyment in your sauna, and we’ll be here if you need anything along the way. Thank you again for choosing Sunlighten!

Response from Sunlighten, Inc.Aug 25, 2025

Allison, thank you for sharing your feedback. We’re truly sorry again for the miscommunication during your initial experience. We appreciate your patience as our team was able to connect with you directly to clarify and make things right. We hope that as you begin using your sauna, it brings the wellness and relaxation you’ve been looking forward to. Please know we’re here for you anytime you need support!