Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.Jul 20, 2026

Thank you for bringing this to our attention, John. We understand this has been an unexpected experience, and we want you to know our team is here to support you every step of the way. Your replacement parts have already been ordered, and our team is setting up a scheduling link so one of our specialists can walk you through the next steps. Additionally, your feedback is being reviewed internally so we can better understand what occurred and identify opportunities to improve. We appreciate your patience and remain committed to helping you get back to enjoying your sauna.

Response from Sunlighten, Inc.Jul 13, 2026

Thank you for taking the time to share this feedback. We're sorry to hear you've run into trouble with the website. We are reviewing internally so we can better understand what occurred and identify opportunities to improve. If you need assistance, please feel free to reach out to our team at 877-292-0020 x3 so we can help directly. We're committed to making your experience with us a smooth one, so you can get the most out of your wellness journey.

Response from Sunlighten, Inc.Jul 13, 2026

Thank you for taking the time to share this feedback. We're sorry your experience with your sauna didn't reflect the quality we strive for, and we understand your frustration. We take feedback like this seriously and are reviewing internally so we can better understand what occurred and identify opportunities to improve. Additionally, to get you the right assistance, we've requested your contact information so we can connect with you to resolve this. We're committed to standing behind our customers and helping you get the most out of your wellness journey.

Response from Sunlighten, Inc.Jun 26, 2026

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience. This is not the level of support we aim to provide, and we take concerns like this seriously. Our team is actively reviewing this internally so we can better understand what occurred and ensure we can properly assist you moving forward. We would also appreciate the opportunity to connect with you directly to help identify your model and confirm the correct part, so we can make sure you receive the right support for your unit. Thank you again for bringing this to our attention. We value the opportunity to support you and hope we can help restore your confidence in both your sauna and our team.

Response from Sunlighten, Inc.Jun 24, 2026

Thank you for taking the time to bring this to our attention, and we sincerely apologize for the delay. We understand how difficult it can be to wait, please know that your concerns have been escalated, and our team will be reaching out directly to provide an update and assist further. We appreciate your patience and the opportunity to make this right. We look forward to getting your Solo to you as soon as possible so your son can begin incorporating it into his wellness routine. Thank you for being part of the Sunlighten community, and please know our team is here to support you every step of the way.

Response from Sunlighten, Inc.Jun 22, 2026

Thank you for taking the time to share your feedback. We are sorry to hear about your experience and want to ensure we support you, as this is not a typical experience for our customers. Our team is aware of your situation and is currently looking into this further to understand what may have happened. We take concerns like this seriously and want to ensure we fully understand the details so we can work toward a resolution. We appreciate you bringing this to our attention and the opportunity to review your experience. Our team remains here to support you and will be in touch as we continue working through this with you.

Response from Sunlighten, Inc.Jun 17, 2026

Thank you for taking the time to share your feedback, and we are sorry to hear about your experience. This is not the experience we want for our customers, and we appreciate your patience as our team has worked through this with you. We do want to share that your replacement part shipped yesterday and is currently expected to arrive by the end of the week. Our team remains aware of your situation and is committed to supporting you through the final steps to get your sauna back up and running. Thank you for bringing your concerns to our attention. We look forward to helping you get back to enjoying your sauna and the wellness benefits it was designed to provide.

Response from Sunlighten, Inc.Jun 10, 2026

Thank you for taking the time to share your feedback. We are sorry to hear about your experience. We take concerns like this seriously, and your feedback is being reviewed internally so we can better understand what occurred and identify opportunities for improvement. Clear, accurate communication is important to us, and we appreciate you bringing these concerns to our attention. We also appreciate your recognition of your Sauna Consultant's efforts to address your concerns. Feedback such as yours helps us continue improving the customer experience, and we are grateful you took the time to share it. Our team remains here as a resource for you, and we look forward to supporting you with your wellness goals for years to come.