Sunlighten, Inc.Reviews of sunlighten.com

So I’m one that reads all the reviews but seldom if ever writes a review, sorry fellow reviewers. But I’m getting better...To me customer service, after a purchase, can be a hit or miss deal.....I’ve learned over the years that if your first experience with CS doesn’t solve your issues or answer your questions wait a day and call back. More times than not you’ll talk with a different rep.....which brings me to my latest experience with a Sunlighten CS Rep......My wife and I purchased a m Pulse Aspire.....we also purchased the Acoustic Resonance Therapy and the Light Chromotherapy. We have had our unit now for almost 5 years......5 years and, knock on wood, it’s been unbelievable. So recently they had an update on our unit, A fuse installation. After the install I was having issues with the unit heating back to the temperatures I had before......Now here’s my CUSTOMER SERVICE EXPERIENCE......First call, after going over my concerns with the CS Rep., I might have been talking to a log....This rep offered no possible solutions, had little empathy and not a single suggestion has to what direction I might go......I hung up, not to be deterred, did some more research on my own and decided I would call back the next day..... Second call, different CS Rep, and I will mention his name, STONE..STONE....had patience, concerns for my problem, suggestions and ideas that might help in resolving my issue. We talked about several directions that I could take and long and behold problem solved......I would rather not have to call CS any time soon but if I do, I have Stones ext.......Thanks for your help....Tom

I had a situation where I needed to replace the power box in my Believe sauna. Needless to say, I was more than a little intimidated and overwhelmed by all the wires and connectors. I'm a single 56 year old female with zero electrical knowledge!! To make matters worse, (at least to me) the replacement box was an upgraded model and was a little different as far as where the connectors exited the and entered the box. Technician -Tristan ( Not sure of his last name) and Doug Seck were wonderful to work with. Doug always makes sure that I'm taken care of and follows up....Tristan worked with me on the phone for almost an hour to make sure I had the set-up correct. Customer Service is so important when buying a product. I absolutely LOVE my Sunlighten Sauna, I use it 4-5 times a week. These two guys made me realize that my decision to purchase a Sunlighten instead of another brand was the right one. thank you so very much for the incredible customer service Doug and Trisan!!! Tammy

We phoned for tech support and got excellent and prompt service from Noah. He reset our electronics since Pandora wasn't working properly and my husband uninstalled and then got stuck. Noah reset the electronics, Pandora was there again and working perfectly without interruptions all day. We love our Sunlighten Impulse and are very pleased with the service we received from Noah. Thank you.

We are a commercial day spa in Alabama. Throughout the years, I have purchased 3 saunas from Sunlighten. I have always been extremely happy with the customer service. Stone helped me with the emergency of two damaged heaters today. As soon as he received the pictures of the damage, and understood what happened and the importance of correcting this issue, he immediately shipped out two new heaters that are on their way to us now. He is also sending me a back rest support for clients to lean on, to prevent this from happening again. I couldn't see myself using any other brand.

Frank M. I called sunlighten because I had no heat emitting into the sauna. I spoke with Andrew M. And he directed me on what to do. I understood his instructions very clearly and followed his direction. My sauna worked like a charm!!!!!!! Thanks Andrew! I appreciate you and your knowledgeable directions. Kudos.

Cody was able to answer all of my questions about our new Solo Sauna, its warranty and benefits! He even offered to update my customer profile with the information I provided. I'm already loving my sauna sessions so much! Very pleased and happy to be a new Sunlighten customer!

I bought a used Sunlighten and after about a year I had a heater stop working. Called in, and within 5 minutes, Noah was able to help me fix the issue and had a part shipped directly to me! Thanks so much! Noah is Awesome!

While it's a huge decision to purchase, commit to everything you need to do to make a sauna happen, it has been a really smooth experience so far! James was my support and has been there helping me talk through decisions. I'm so pleased with my sauna so far, we just got it and the videos and 'how to' was a help. It does take time and need a little planning but it is really so nice. I look forward to many long years of healthy and enjoying my Sunlighten products.