Sunlighten, Inc.Reviews of sunlighten.com

I am an engineer, my wife an MD. After reviewing independent reviews, product specs of highly rated, infrared saunas, and product support statements, which my wife and I will use to elevate our body temperatures as a preventative against covid, we chose the Sunlighten Aspire. During the order process, there was a miscommunication, and the incorrect wood choice used in its construction was shipped. I called Sunlighten, and the matter was resolved in less than 5 minutes. Sunlighten is shipping the correct sauna without any hassle or request for us to pay additional shipping costs. (I had worried, prior to the call, that I would be asked to do so.) I applaud this company for its advanced technology and its impeccable service. Kudos to both Lauren and Darlene. This review has not been generated by Sunlighten, and if you are a potential buyer, you can contact me, Steve Basil, 3132150178 to verify this review. In addition, as a support to you during this crises, I suggest drinking alkaline water as the virus thrives in acidic environments and to also build/buy a wooden box and place an ozone generator inside to kill covid and other viruses on groceries and other items prior to bringing them inside your home. Be well. Stay safe

My review isn’t so much for the company Sunlighten, although I have no problem with them. My review is for one OUTSTANDING employee, Zach B. This fine sir has gone out of his way to see to it that I have been served and satisfied. Unfortunately, I had to return a product right after purchasing it because I got laid off my job from the China virus Covid19 and could no longer afford it. The sales team did a great job serving me prior to purchase, but when I had to make a return, not quite as helpful. I came upon Zach B. when I was transferred to shipping and he went over & above the call of duty. I have about 10 back & forth emails with him trying to track down my return and follow up with my refund, all of my questions answered SAME DAY. Not only did he go out of his way to help me, he did so with a level of kindness & patience not often seen much these days. This is a top shelf employee and I recommend he receive a hefty raise, because a business only flourishes through the hard work & dedication of its employees. Because of Zach, I will return as a customer when I get my job back, and will refer others. Thank you again, Zach, Sunlighten should be very proud of you!

I have owned our mPulse Believe for nearly two years now. I don't normally write reviews but after reading some very negative remarks regarding their service department I felt the need to show them in a different light. First, the sauna is absolutely amazing - there is enough written about these saunas, and are endorsed by enough medical professionals, that you shouldn't be wondering at any point whether you are getting a quality product. You are, and its one of the best. Now regarding service. I have had the opportunity to speak to customer service on a couple occasions lately and have found them to be nothing short of wonderful. They listen to the problem, offer reasonable solutions, follow up when they say they will, and deliver warrantied parts as you would expect. All of this during a time of national crisis! THEY are still at work, answering our calls, and getting things done. Not sure what else folks are looking for in a customer service department! Thank you Sunlighten for a quality product and tremendous service.

Noah Bolesta was extremely helpful and patient with me during my initial setup. Awesome customer service everytime I call.

I love this brand and their products. I only endorse things I have tried and truly believe in. If you are looking for a sauna (or into good health in general) then your research should bring you to Sunlighten. They are the Rolls Royce of saunas. I bought my Solo sauna unit about 3 years ago and absolutely LOVE it! I did have some issues with the controls…but they resolved it hassle free (and free of charge). I did a LOT of research when I was looking for a Far infrared sauna. Sunlighten technology is by far the best. I only had room for the portable solo sauna system…but if I had the space and could afford it I would get the 3-in-1 unit. All of their suanas are great. I just order their LumanNir Wand too…and will update later with results on that. Malachi was the customer service rep who helped me. He was great, and answered all the questions I had. They take their time with you and are VERY helpful. Total 5-star company for SURE! I honestly would NOT consider any other brand for saunas.

I've been using my Solo sauna for a month now. It is in my bedroom and love it. One of the panels had minor damage from a fork lift during shipping. I sent the photos via email..no response for a couple of weeks. Then Tyler responded and sent me a backrest, pillow and towels. Thank you Tyler!

Great experience all around!! Received the sauna two months ago. Easy to install with good instructions. Be patient and don't rush. The sales team was great in explaining the various options. We had some items scheduled later and had to run them down. Tyler did a superb job updating and expediting our shipping. I'm a dry sauna fan and Sunlighten has exceeded my expectations. I'm in almost every day!

Noah was so helpful and we use our sauna daily Thanks