Sunlighten, Inc.Reviews of sunlighten.com

Knowledgeable and friendly. Well informed.

David helped me choose the right sauna for me. It arrived when it said it would. It was easy to set up. Once set up the back heater didn’t work and David responded right away that the costumer care team would take care of it. The next day Mitchell called and walked us through fixing it. A wire had come loose inside the roof near the control box during shipping, my husband connected it and the sauna works great! I’ve been going in daily for 30-40 minutes and I can already tell the pain in my joints is quite less then it was before. Thanks David and Mitchell!

I had the good fortunate to speak with an exceptional Sunlighten sales rep. today, Micah Urbanek. It's rare when I receive such warm, friendly and knowledgable service, so I wanted to let everyone know that Micah was a stand-out! She guided me through the best accessory products for our new Sunlighten. Micah was the first person to explain in an easy-to-understand way why an infrared sauna works better to remove toxins than a regular sauna. I'm more excited than ever now to use our new Sunlighten sauna. Thank you, Micah! And thanks to Sunlighten for hiring and cultivating such a superb employee.

Great customer service and support by Jake Kizer. My sauna arrived damaged during shipping, however Jake took ownership of all issues and ensured a fix and flawless support along the way. Periodic updates while meeting my delivery needs turned a glitch in the process , into a great experience. Thank you Jake !

I needed help with customer care and after 3 days of no return calls I contacted sales .. I was lucky enough to have Damian answer the phone and he was able to help me in 5 minutes . I needed the serial number for a unit I purchased used and only had a name and an address - Damian found that information for me and. Is j am up and running ! 5 starts to that salesman!!

Noah was excellent, was able to diagnose issues over the phone and sent a replacement part ASAP. Replaced the part and all is great. Thanks Noah.

Lori Baerg was very knowledgable about all of your product lines and she was prompt in providing a quote to make the decision process fast and easy. Lori is a good listener and provided me with good information I was looking for which promtedme to purchase the Solopad.

Amanda assisted me in purchasing our mPulse eMPOWER sauna from Sunlighten and she was phenomenal. She is incredibly positive, knowledgeable and passionate about both the products and services Sunlighten provides. She was a true pleasure to interact with and her commitment to helping others along their wellness journey is clearly evident. I highly recommend Sunlighten as a sauna company to seriously consider when you are reviewing your options. We are excited to receive our sauna and begin using it. This is the true depiction of an organization who understands what customer service is and how important building rapport with their clients is to make a meaningful connection and trust in their product and services.