Sunlighten, Inc.Reviews of sunlighten.com

There’s a reason Sunlighten doesn’t have a place for google reviews- because they would all be extremely negative. Before I ordered my unit, I called my sales rep Kim Smith with one question-if i want to return it how much will it cost? The answer she gave me was a 600$ flat fee. So I buy the sauna, hate it (I felt absolutely horrendous in it; my unit arrived moldy and tested positive for extremely high EMF levels) so wanted to return it obviously. I don’t know if my sales rep knowingly lied to make a sale (I’ve heard they have some shady business practices) or was just ignorant about the return process. However $600 wasn’t even close to what it cost to return it. Had I known it was going to be over $1,000 to return the unit I never would have purchased one to begin with. My advice is to stay away from this company and their questionable sales practices:

Purchase my sauna, used it one time, and then started to receive the E4 error message after the FIRST USE. I followed the instructions and checked all of the connections as instructed. Call the 1-800 service support line and was informed that I needed to make the service call from inside of the sauna (not from my office - since this was during the middle of the day). I take off early to call from the sauna to be told to take off the panel that was giving the error message and take a picture of it so that they could determine if the connections were correct. After uploading the pictures, I received the message that the connections were correct and a new sensor would be sent. Apparently, there is no rush or next day delivery since the sale was made and I have been billed for a partially functioning unit. I don't know if the plan is to have the warranty expire before receiving the part to see if it fixes the problem. I am waiting for the part as I write and it has been a few weeks since I submitted the claim. Although I did thorough research and the product is beautiful on paper, I may have needed to go with Therasage or something else. I will not recommend this product nor am I interested in having it in my clinic. Respectfully, Unhappy customer

Bought our sauna to help detox and try heal myself from chemical sensitivities. I've been running it daily for two months and can't even get near the sauna due to the horrible smell coming from the unit. (Traced it back to the plastic coating on the wiring. The worst part is that I'm putting toxins in my home by running it, which is why I bought this thing in the first place..... to get rid of toxins in my body. I call B.S. on the supposed quality products and name dropping of people/places who use their products and would not allow inferior quality elements. Quality products would not off-gas the way this thing is. VERY expensive mistake!!!

The product is big, Heavy and clumsy. The covers for the May do not protect it. There are sweat stains all over the mat. The customer service has no guarantee. So I’m stuck with this big clumsy machine. Overall not happy with the product!