Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.Sep 7, 2026

Thank you for letting us know, Paul. We understand your concern and appreciate the opportunity to clarify. Our records show that an order confirmation email was sent on August 22, and your shipment notification was sent on September 4. If you haven't received these communications, we recommend checking your spam or junk folder, as they can occasionally be filtered there. If you're still unable to locate the emails or would like an update on your order, our team would be happy to help. Please contact us at 877-292-0020 x2 or email [email protected] for assistance. Thank you for your patience, and we look forward to supporting you throughout your journey.

Response from Sunlighten, Inc.Sep 7, 2026

Thank you for taking the time to share this additional feedback. We sincerely apologize for the frustration you've experienced and understand why you would be disappointed. We want you to know that your feedback has been shared with our team and is currently being reviewed. We're committed to understanding where there may have been confusion regarding the sauna specifications and installation requirements, as well as the concerns you've raised about serviceability and the replacement process. Please know that our goal is to support you in finding the best path forward. Our team is actively looking into your case and the details you've provided so we can better assist and address your concerns. We appreciate you bringing these matters to our attention. Feedback like yours helps us identify opportunities to improve both our communication and customer experience, and we're committed to providing the support needed throughout your sauna ownership journey.

Response from Sunlighten, Inc.Aug 17, 2026

Thank you for taking the time to share this with us. We're sorry to hear about the trouble with your Solo sauna, and we understand how concerning it is. Our team is reviewing this internally to better understand what occurred and to make sure you're getting the right support. Our customer care team remains dedicated in working through this with you directly. We appreciate the opportunity to support your wellness journey and look forward to helping you get back to enjoying your sauna experience soon.

Response from Sunlighten, Inc.Aug 17, 2026

Thank you for bringing to our attention, we're sorry for the frustration around your referral rewards. We want to make sure this gets taken care of for you, our team is looking into your account to resolve this as quickly as possible. We truly appreciate you referring others to Sunlighten and want your experience with our program to reflect that. Please know we're here to help and will be in contact soon.

Response from Sunlighten, Inc.Aug 17, 2026

We're sorry to hear about your experience and understand your frustration. We take your concerns seriously, and we appreciate your patience and the time you've spent working with our team throughout this process. Our team has remained actively engaged in addressing your concerns and will continue working directly with you as we review the matter. We have received your emails and have been responding through the support channels associated with your case. Please know that your feedback is being carefully reviewed by the appropriate members of our team. We appreciate the opportunity to work through this with you and ask that you stay connected with us as we continue toward a resolution.

Response from Sunlighten, Inc.Aug 3, 2026

Thank you for bringing this to our attention. We want you to know we're here for you, and we want to make sure we can address your concerns thoughtfully and thoroughly. Someone from our team is reaching out directly to help get this fully resolved. We've made multiple attempts to connect and will continue reaching out until we do, as we're committed to keeping you informed every step of the way. We value your trust in us, and we want to make sure your experience going forward reflects the quality and care we strive to provide. We appreciate your patience, and we look forward to getting this resolved so you can get back to fully enjoying your sauna.

Response from Sunlighten, Inc.Jul 24, 2026

Thank you for sharing this, and we're so sorry to hear this has been your experience with your new sauna. We understand how important a smooth experience is. Our team is reviewing this internally to better understand what occurred and identify opportunities to improve, and we're actively working through troubleshooting to get this resolved for you quickly. We value your loyalty, and we look forward to helping you get back to enjoying your wellness journey.

Response from Sunlighten, Inc.Jul 20, 2026

Thank you for bringing this to our attention. Our team has been working to make sure your questions are fully answered, and while there were a few attempts to connect initially, we were glad to get connected and share some tips for getting the most out of your new RED Light Therapy Panel. We hope those suggestions help you get set up with your routine. We're always here for questions and want to support you on your wellness journey, so please don't hesitate to reach out anytime. Thank you for choosing Sunlighten, we look forward to continuing to support you.