Sunlighten, Inc.Reviews of sunlighten.com

I would give a zero if i could. I placed an order on mothers day for a residential sauna. Before placing the order, i was promised delivery within one week and amazing service blah blah blah. One month later, i still have not received the item, and NOBODY has even called to check in and find out after spending $4000. After multiple calls within the company sales department and the shipping department and have had no luck in reaching a human being, I sent a message to cancel my order immediately. Now they want to charge me $500 in fees for an item i NEVER GOT, and they NEVER CALLED ME to even discuss. If it's this difficult to reach anyone and even get someone on the phone, I can only imagine what would happen if the item breaks or needs service. Horrible horrible customer services even in the sales department.

I have a Signature III Sunlighten Sauna, and have used it for about 4 months. The power supply went out on it and I was told I would be contacted by FedEx with a delivery date. I called back several days later and Customer Service said they could not help me and I had to talk to the Warehouse.... So I did, and the part is on "back order" and not available for several weeks. What a disappointment, a 4 month old sauna and already problems.... customer service was not even set up to tell me when the part would ship... and then parts are not available. Stay away from Sunlighten.... that is my recommendation

My experience is the same as a lot of other reviewers. The customer service is great until you pay for the sauna. After a year of phone calls, emails (one to the owner -with no response) and 3 control panels, the sauna heats up after 1.5 hours to 120-125 degrees. The door to the stereo didn't close properly, two of the panels were split when arrived. DON'T WASTE YOUR TIME OR YOUR MONEY ON THIS COMPANY!

Highly disappointed in sunlighten products. I purchased an mpulse series sauna in the summer and have yet to enjoy it. The sauna struggled to get warmer than 19 degrees Celsius after 60 minutes. Called them and they sent a new power box unit which ended up being the wrong one which I had to re-engineer to work with our 240v supply. Excited to use it to find out that 2 of my heater panels were only working. Called them again and they sent out new panels, put them in and still nothing. I have spent days and days trying to rectify the issues and I finally gave up. It has been sitting in our house unused ever since, will be burning it in the summer and sending pics to sunlighten. Biggest waste of money and time ever!

I am very frustrated: asked Amanda (sales rep) for prices and additional information regarding my interest in purchasing a Sunlighten sauna. Alas, I received only “teasers” concerning bottom line price, etc. I am too old to be “played!” I only want valid information and pricing in order to make a purchase decision. Unfortunate experience on the par of being scammed. Tangie

Sales/Support DISAPPEAR after your final payment goes through. No support, won't answer my emails, sauna won't heat. Waste of THOUSANDS. Get a gym membership or invest your money, I would return it if I could. What a waste of money and time and expectations to be ignored.

Bought a Mpulse sunlighten spa. Was referred to them highly. $8000 machine strong reviews, all the technology we were looking for, the sales process was simple. From there the honeymoon ends. The spas are built to order which is great, 3 months later we receive the spa. After the room is built for the spa we set it up. The spa doesn't work upon setup, speakers, lights just fine, but monitor is down. They send out replacement monitor. Upon receipt and install does not work. Turns out it is a cord issue. Cord change does the trick. Once original factory monitor is turned on says our serial number that is on the back of the spa and preprogrammed into monitor does not match power control box error E2. We get past that screen setup. Go to use spa and the heaters wont heat up. We hit the breaker on PCB it was fine. Long story short cant get any response from support 6 months ago made this purchase and still have a giant 8k box in our newly built room. Cherry on top, called service 5 times today waited in a call cue only to be told everytime after several minutes on hold that person at extension 601 is unavailable. Beyond frustrated and disappointed

I made the mistake of entering my info to get pricing and now they've called me over 50 times in the last week. This level of harassment should be illegal.