Jim F.
Excellent product, excellent customer support.
Purchased a home sauna in March 2023. Product performs superbly. Sales rep and follow up customer support folks are among the best I've ever encountered: intelligent, great communicators, responsive. This is clearly an excellent company. One area that needs some attention is shipping. The initial shipment was delayed because the logistics company that delivered the packages noticed mis/multiple labeling and had to straighten out which address was correct. Then last month I ordered some additional supplies (sauna cushion, etc.) and one got lost in transit. Team was responsive to replace, but two shipping problems in two instances suggests perhaps something systemic. But overall, a wonderful company.
Response from Sunlighten, Inc.Jul 7, 2023
Thank you for taking the time to share your experience with us, Jim! We greatly appreciate your kind words about our Sauna Specialists and Customer Care team. We do apologize for the shipping issues you experienced. We will certainly look into the matter as we continuously work to improve our processes. Thank you for acknowledging our efforts! If you have any further questions, concerns, or need assistance, please feel free to reach out. We're here to help and ensure your continued satisfaction. Happy saunaing! 🙌