Sunlighten, Inc.Reviews of sunlighten.com

From broken promises in the sales process (billing me before it was ever delivered and then me having to argue across multiple contact attempts to fix this), to the unit being delivered (1) on a totally different date than what was scheduled (2) arriving beyond damaged so we had to refuse the delivery and wait another month to receive it, all while still not having our billing issue fixed. Now after less than 4 months of light use, parts are already breaking. The bench is coming apart with the wood warping up so it sticks up and cannot be sat on comfortably. Both backrests we purchased are falling apart, with multiple rungs on each one broken. This is the result of not even heavy usage and after less than 4 months!! Worst of all, the software system was updated and makes it basically unable to be used any longer in a commercial setting. The promises of how the unit would operate are no longer possible, so I'm stuck with a $7500 unit that can't even be used any longer. No one from customer support has returned my multiple calls, voicemails, or emails about this major issue, and it has been 7 days of me trying to get an answer on how to revert the software change done which makes the unit inoperable. How are we supposed to use a Sauna throughout the day that won't stay on longer than an hour?? This is RIDICULOUS. No problem harassing me with multiple phone calls a day to get my money up front, yet all the problems in the world contacting me to solve these issues. Thought I had did my research with this company but couldn't be more disappointed.

I ordered a sauna over a month ago with numerous promises from numerous reps including Emily and others. One of the promises was that it would be delivered within 10-14 days as it was in stock. That was almost a month ago. The reps, mainly Emily, will now NOT reply to calls, emails, or any other messages. This is AFTER they ran my credit and none of the promises they made have come through. DO NOT TRUST what the reps tell you as they will say anything to make the sale. They have effectively negatively impacted my credit, did not deliver the sauna, and numerous other promises that have fallen through. Reps will make promises and as soon as you make the purchase, they literally ignore you about your order. After spending over 4K, I'd imagine the customer service would be much better. I now have to wait for the sauna to arrive to return it before 30 days as I am unconvinced that the sauna quality will be as stated as numerous other things have fallen through so why would the EMF, build quality, and numerous other promises made by Emily and other reps come through? Go with a ClearLight, they are the industry leader and did not make promises they did not keep. DO NOT RECOMMEND AT ALL! A very sales incentivized team will say anything and deliver nothing. SUNLIGHTEN IS VERY UNTRUSTWORTHY!

I had the worst experience with Sunlighten Customer Care. My heaters stopped working, and a Sunlighten sent me a list of local electricians that allegedly are familiar with their equipment. I called all of them and they were either surprised that they are on the list (one number belonged to an Artificial Grass Co) or said they can install a new unit but are not interested in repair. After I reported to Customer Care the results, they stopped answering my emails. Now I am left with a deadwood cabinet instead of the fancy sauna

This has been a purchase from hell. Not at all what I expected from a reputable business The unit arrived damaged, not their fault. a replacement was sent. So far so good we are now March 2, Since our purchase in Dec. 14, there has been complicated miss steps on the billing part. first they charged all in one day. then 10 days later they refunded the smaller of the 2 portions, but when they charged again 2 weeks later we were charged an extra $241.00. This was never corrected in spite of our multiple requests to our sales rep, Joe. Then there is the matter of the luxury items. I did not want to pay $500.00 for cushions and towels etc . After long discussions it turns out I was paying for shipping under the pretense of luxury items, that I was supposed to receive anyway as a "gift" even though I did not want them, I wanted my money back. Joe, our rep, finally promised that all would be resolved to our satisfaction Tuesday... that was a week ago and giving him a week to smooth it all. Promising I would be happy at the end... nothing has been resolved. I will start a dispute with them through our credit card on Friday I am very dissatisfied with customer service. the unit is not up yet because my handy man is on sick leave I fear what would happen if the sauna has any kind of trouble like the other customer who could not get to a sufficient temperature . I have lost confidence in customer service and will never recommend to purchase from them, ever. Too bad for this company that has such a great reputation in circles who depend on sauna to improve difficult health conditions Myself, I am sorry I trusted them.

I ordered two saunas for Christmas on Black Friday, the sales person Nick, who was high pressure tactics, said if I didn’t order right away I wouldn’t save on free shipping and my Mom, who has Multiple Schlerosis would not get it in time for Christmas. Of course I wanted her to have it, she is in poor shape and can’t even talk and I so badly wanted to cheer her up. I told him please ship hers right away for the Signature I and I also bought a Signature III for myself and partner to use. I bought a new house and specifically said to ship after Mar 1st. I was told it would be half now payment and when it was shipped and delivered, the other half charged. Well, my Mom just got her sauna END of FEBRUARY!!! after calls and calls and emails and emails. Nick still hasn’t emailed to say sorry. I had to call 4x and left so many emails asking what is going on? My mom hasn’t left the house since Mar 2020 due to Covid and was looking forward to getting her CHRISTMAS gift. I wanted to return this so badly but when you wait so long for something and your mom is sick, we kept it. For mine, they messed up so badly the truck showed up in Feb in the alley of a house I don’t own yet. They charged me in full. I told them I want a refund and to this day I haven’t seen it yet. What a crazy crazy experience. Their explanation- we can’t call numbers with a 1 in front, our system doesn’t work. Then why are you allowed to ship to Canada ? Bad excuse. And, Sorry we swapped the POs and yours came first before your Moms so she never would have got it for Christmas. And we can offer you 10% off and refund your sunlighten 3, then where is my refund ? To say this was emotionally draining and I’m still dealing with it as one of the top real estate agents across North America, it’s horrible customer service. I pray I get my refund I’ve been asking about, onto my third email. Wish me luck

I purchased a Sunlighten Discover M Pulse 4 person sauna on January 4th. In regards to the sales part and getting information on the product, the representative was very informative and knowledgable. She even sent me comparisons on data comparing their sauna to the competition and the proprietary system they have, I was sold. She even explained how easy it is to set up with the magnetic attachment of the panels, etc. and how two people can do it. Well, for the record, it takes at least 3 people, and can be set up fairly easily but its not as easy as she explained. This isn't why I am writing a 1 star review though.. The first time I got in the sauna, I pre-heated it for 45 min knowing it does take some time. I looked at the temperature on the screen and it says max 160 but it was only pushing 129. It never got hotter than 132... I then called Sunlighten, no response, can't leave vm, etc, took them 3 days to get back. I submitted a ticket for returning the product and then they finally called me. They said the pre-set health settings such as weightless, cardiovascular, etc. run at a temperate around 110 to 128 degrees. Well, this was NOT explained to me at all prior to purchasing. What I am getting at is a sauna is for getting a nice sweat in, you have that feeling of dripping in sweat and feel so good after. You don't get that with Sunlighten, or I would argue my unit is defective. It's hard for me to believe that Sunlighten being such a reputable and high-end company would have a product that is called a sauna but doesn't even make you sweat. I was in the unit on manual setting on highest temperature, pre-heated it for a full 60 min, got in it at 131 degrees, and still, barely sweating. The unit never will get over 132. I understand infrared is a different type of heat, however, I have been in 2 other infrared sauna's and yes, it is dry heat, yes, it heats you from inside out, I get it. At the same time, with those other 2 saunas I was sweating like crazy after just 15-20 min. You don't get that with Sunlighten. It literally feels like just warm and a perspire a tiny bit if you are in there for 45 min or so. As far as how the different wavelengths are beneficial etc, I am not so sure, I didn't really notice a difference. I have attempted to return the product and am now writing this review as buyer beware. Sunlighten has not responded back to me on following up on shipping back the unit. Their last response was 4 days ago saying do not call back, they will call me on protocol to return. I have not received any call. I called 3x this morning, and it has gone to voicemail, no answer. I literally feel like I am dealing with a makeshift company that portrays how great they are online, but the actual product is not what they say it is. Do your research and don't make the same mistake I did. I never even got the price on this review, I paid almost $10,000! And thought I was going with the best and getting quality, nope. You are better off getting a $3000 one through Costco, save the money.

Got a call from Joe a salesman and ordered the 4 person sauna Friday am. Gave him our credit card. He said he would send the sales order that afternoon. Never received it. Called the company late that afternoon to confirm order, and they said he would call back and get the invoice to me. No call, no invoice. Called again Saturday and left message to have him call me. No call back on Sunday or invoice. My credit card was charged right away. Because of the lack of communication decided to cancel order and order from clearlight. Reviews were better. Called Monday 2 times and was told only Joe could cancel the order. Was supposed to call back. Since no response or invoice decided I would have to dispute the charge on my credit card which I did. What terrible customer service for a $6000 purchase. If this was there sales response I could imagine what their customer service if I ran into problems. No thanks Did get the refund, on 2/4 but never notified or contacted

This review pertains to Sunlighten's Luminir, a hand-held, in-home LED device purported to reduce inflammation, reduce pain, stimulate collagen production, reduce wrinkles, and more. Prior to purchasing it, I spoke with two Sunlighten sales reps regarding my using it to improve skin tone. Their claims were highly positive. One stated I could find reviews by satisfied customers on line (I've not found them yet), and the other said I would see good results in 6-8 weeks. I used the unit faithfully three times per week for 16 weeks and I do not see any changes in my skin - at all! Worse, they would not do anything to rectify the situation because I purchased the device from a local spa. However, I was told that if I had bought it from them, perhaps they could extend me a credit toward the purchase of other 'accessories,' such as bath robes or other infrared spa related items. Really?