Sunlighten, Inc.Reviews of sunlighten.com

In December I contacted Sunlight to understand why my Sunlight unit was not allowing me to use the majority of the apps that the company claims that I could use. I was told that I need to purchase a new module and LCD, $450.00. Reluctantly, i made the purchase. 2 Days ago, I received the equipment, (almost 4 months later). I was told many different reasons for the delay but at some point they just become excuses and clear examples of how this company operates. Today, April, 13th, I began the install process which, on the surface, did not seem too complicated as Sunlighten tries to color code their connecters. When I looked for the instructions from the box, I realized that they were decent enough to send me a new brochure incase I wanted to buy another spa, but they seem to have forgot to include the instructions for this replacement. Frustrated, I picked up the phone and have now called 4 times. No one is home.... I decided to call and select the SALES option to see if I could reach someone that way. After 1 ring, someone picked up the phone. I was told that there was a reason why all of the CUSTOMER CARE was not in the office, but once again...... more reasons why they couldn't hold up their end of the deal. The new control module is barely the same unit, there are 4 new (extra) connectors, there are new colors that do not correspond, and the list goes on. I have never been pushed to write a review before but the sheer "lack" displayed by this company has forced my hand. I sincerely hope that they read this and make some changes.

Customer service is absolutely the WORST!!!!!! We have had one problem after another and once this company has your money- they refuse to get back to you. If I had know this prior to my purchase- I would not have spent the money with sunlighten. They should be embarrassed of themselves.

I have purchased several of the commercial saunas from Sunlighten and as of late the customer service is by far the worst. It’s been 3 weeks leaving messages with all departments and no return call. I have a sauna that is not working and no help. I suggest going with another company! There are more companies out there. I know I will be for my next 2 purchases in early summer.

DO NOT DOWNLOAD THE UPDATE!!! I did and should not have. Can not get it up and running now. Can not turn it on! SO DO NOT UPDATE YOUR SAUNAS TILL YOU TALK TO SUPPORT. That is if you are luck enough to get through to them.

We've had a Sunlighten Spa for 10 years. Within 2 years of owning it, the radio went out. We called Customer Service back then *repeatedly* and never got a call back. We figured we could live without the radio. Last year (2020), the thermostat started to go out. Sometimes the unit would not turn on at all and other times, the heat would reach above 151 for brief periods of time. Again, I called their Customer Care (select #4) and left a message. Nobody ever got back to me. The unit started working again and so we carried on. Well, now the heater is totally not working and we've been without it for over one week.....of course, right at the time we actually need to use it for rehab after a sports injury. Same thing.....called Customer Care, left a message. Followed that up with TWO emails. Nothing. Nada. Zip. We then called a local spa that have a Sunlighten Spa in their business and asked who they used for service calls. The guy said he had not had to call a service rep so he didn't know. I told him he better cross his fingers that the unit doesn't die on him because good damn luck getting anyone from "Customer Care" to give a hoot about their customers.

I am a new owner of a Sunlighten sauna for about 3 weeks now. During our first week of use there was a very loud cracking noise as the temp went down at least 3 times per session. We stopped using the sauna and called Sunlighten. Customer Service had closed 15 minutes earlier so I left a message. With no response the next day I emailed Customer Service and asked to be contacted because I thought there was a possible electrical issue. Today, 8 days later, I received an email asking me to call their 800#!!!! Luckily, I had solved my own issue 2 days ago. I emailed Customer Service back with how unhappy I was for their LACK of adequate reply time (8 days) and that I had solved my own issue. This was the reply I received: "Is it correct that you have solved the issue and we can close this case #86376?" No apology for HORRIBLE service.....no NOTHING, but can we close the case!! This is NOT how I would have expected Sunlighten handle a possibly serious request from a new owner!! I AM EDITING MY REVIEW BECAUSE I JUST RECEIVED A PHONE CALL FROM THE CUSTOMER SERVICE MANAGER. HE REVIEWED THE COMPLAINT AND OWNED UP TO THE SERVICE ISSUE I HAD. I MUST ADMIT THIS IS THE "SUNLIGHTEN STYLE" I EXPECTED WHEN I PURCHASED OUR SAUNA. THANK YOU SUNLIGHTEN FOR HAVING AN EXCELLENT CUSTOMER SERVICE MANAGER.

Like all the others- the customer service does not exist. Since you seem to respond to this post- JUST GIVE ME A NAME OF A REPAIR PERSON IN VANCOUVER BC-I DON'T CARE ABOUT WARRANTY WORK- JUST REPAIR!!! THE UNIT WILL NOT HEAT ABOVE 115- USELESS

Very unhappy. The amplify 3 does not have heating on elements below the bench. That creates a huge temperature differential. I spoke to customer service and they were both unhelpful and rude. These are premium saunas and they should heat properly.