Sunlighten, Inc.Reviews of sunlighten.com

We bought a Sunlighten Sauna in 2010 because of the lifetime warranty. After consistently working for 10 years unplugged Sauna for 9 months. Plugging back into power, no lights, no heat, no music - nothing working. Checked controller box and power reaches controller boards and power supply. Called Sunlighten Support and they offered to charge me $500 for replacement parts that were not guaranteed to work. This is not lifetime warranty. Claimed they wouldn't warrant product because manufacturer went of business which was a lie as manufacture is showing a website at sinosauna.com/. I requested to talk to Support Manager who has sent me a spare part for no charge. My owners manual stipulates lifetime warranty, not limited warranty as response indicates. I will keep this updated to inform progress. July 26 - A support manager finally called me back and provided a replacement power supply, Another support manager informed me I could replace minispot lights with 12 v LED which literally blew up when plugged in and burned out powersupply. I checked voltage and it was providing 26 v instead of 12 v. I asked for a new warranty power supply which they refused to provide. After I started complaining their support reps stopped responding and one even hung up on me. Buyer Beware.

We used our Sunlighten Mpulse Conquer about 8 times and it just shut off and will not work and we have tried to get someone with customer support on the phone for a week, but we cannot get anyone to call or email us to help resolve the issue. Horrible customer service set up where you can only leave a number and they say they will call you back but with no estimation of how long it will be. Once I called and left my number and they called back over 4 hours later and I missed it because I was cooking and listening to a Podcast and the ring didn’t come through. Other days no one even calls back. When I emailed about the issue, they said to call the same horribly set up customer service phone number. We spent $7000 on this sauna and it won’t work after 8 times and no one in customer service is helping us.

A word to the wise . . . do not buy a Sunlighten sauna.

It’s about one month since we gave Sunlighten our credit card and gave them the ok to charge it for more than $4500. They then called to say that they intentionally were going to ship me a damaged sauna. (See my previous review . They made a verbal promise to discount the price ‘by some amount’ AFTER we accepted delivery. Based on the many bad reviews I’d read here, that was the last thing I was going to agree to. ) I almost cancelled the order then, but I received an email apologizing for their ‘confusion’ (I was sure they saw my review) and promising a new one in perfect condition would arrive soon and that they would keep me informed as to when. So today, having spent the entire day in the house with my dog, out of the blue, I got a call from Jake telling me that my sauna had been DELIVERED. My first reaction was surprise, because I assumed that no company would deliver a $4500 item without having the recipient sign for it. Had I not heard a large truck in my driveway? Had my dog not??? I stepped outside. Nothing there of course. As I still had Jake on the phone, I broke the news to him. At that point I decided to video what I was looking at (my empty driveway) because he was telling me on the phone it’s here and it’s feeling more and more like something underhanded is taking place and I have to have proof just in case. After telling me he’d look into what had gone wrong Jake hung up. Now 7 hours later, nothing. No call, no email. Bottom line is my wife and I have lived enough years to know when we’re being messed with and it feels now like something really foul is going on with this company and I wish I had listened to my gut after reading all the reviews from others who were sharing really bad experiences about how things went downhill after the sale. No company can be this incompetent without intending to be , and/or not giving a !#*(% about reputation. BTW I have heard nothing from the salesperson, or sales organization, or ‘customer support ‘ people who were pro active and eager to close the deal. ( It seemed almost all the praise I read in Sunlighten reviews on this site are about how helpful the salespersons are . ) It’s apparently on Jake’s shoulders to ‘handle this and find out what went wrong.” And that call with Jake was 7 hours ago and I’ve heard nothing more. So I sent an email to to let him know we’re canceling the order and we have notified our credit card company.

we decided to buy sauna from sunlighten sauna on January even we saw bad reviews for their customer service but we trusted dr Amy myers .At mean time we was repair our house but we didn't want to wait after finish to house and on February we paid £900 deposit for sauna and they told us they will send us when we are ready. We was expecting to finish our house on March but it takes longer dan we expected and finished on April. We paid rest of price and I call them to send us our sauna. Guss what they sold our sauna, even they didn't informed us and they told me this is company's decision and they can't hold it. But when they sold us the sauna they say ,they can hold it. If they informed us about that we could want to delivery .We paid deposit that much early because we didn't want to wait . Now it is been 1 months and I call them and email them soo many times and no one answer .They are cheating to people. we did big mistakes to buy from this company please be careful about them.

I bought a sauna in March 2021 after nearly a year of weekly calls from Sunlighten Sauna salesman blowing up my phone to get me to buy and offering various "discounts and specials" I finally decided to order one and pay the thousands of dollars that they cost. Finally when it arrived it never got hot, it would only ever reach 140 degrees at best and this would take over 2 hours to get that hot. Although I was told it would reach 165 degrees. I called the customer service and no answer, so I reached out to my sales rep Zack. He then connected me and I was told that was a decent enough temperature so I was ready to settle for this. Next, a week later the heater went out and was completely broken. I again called, called and called customer service and still no answer. I reached out again to my customer rep Zack and he was able to get me a new heater. I was told it would take 3 days to receive and it took weeks to show up. Got it, plugged it in and sauna worked for a week and broke again. I finally reached out to buy salesman and requested a refund for a faulty sauna and he completed GHOSTED me. I called and called, left voicemails, text messages and NO RESPONSE. It impossible to reach anyone at customer service, I've tried emailing and calling, and no answer. I finally decided to dispute with my credit company, days later after the claim had began, a sales rep finally gave me call. Imagine that. HA. I bought this because I have RA, to help with my pain and stress and it caused SO much more stress in my life. This sauna is faulty and a complete piece of junk made in China. If you have ANY issues, your guaranteed to be screwed. I would NEVER recommend spending the $5K that these costs. This company has a serious customer service issue and will try to ghost you to get you past the 30 day refund policy. Be warned!

Working with this company has been an absolute nightmare. I ordered my sauna in November and it didn't arrive until February. The delivery company said they wouldn't be able to deliver it for a further two weeks. So we went with my friends truck to pick it up, unloaded it and saw a severely damaged roof and dead batteries in the remote. A week later my accessory packaged arrived...missing the sound therapy. They said the sound therapy was on back order, should be two weeks. Today is apr 27 and I still haven't received the sound therapy. They also changed the quoted price of the sound therapy 3 times. The sauna itself is beautiful and I love it, but would recommend buying it from a dealer if you can.

I’ve owned my sauna for almost 2 years. The tablet has never worked and I’ve been waiting for 4 1/2 months to get my replacement tablet. I had to replace the floor heaters and that was right after I bought my sauna. All you have to do is go on the Sunlighten community website and you will see over and over the tablet doesn’t work. The floor heaters are faulty. I don’t care about apps now or the fact my stereo doesn’t work, I just want heat. The good review must be customers that just got the sauna installed, write another review in a few months.... The new software has major issues too. New updates every time. I look, “fixing the issues”The sauna is beautiful but the tablet has major software problems. I haven’t used it in 4 1/2 months...Also, the remote to turn off the interior light is the way to turn it off. If you lose it your out of luck turning it off and no where in manual tells you this. Our electrician could not figure out what he was doing wrong. You should be able to turn off from tablet...