Sunlighten, Inc.Reviews of sunlighten.com

Paid for in full back in August and have been getting the run around for the last several weeks. I have asked for the truth and help with getting the 3 person sauna I have paid for actually delivered since Sunlighten told me it would be delivered weeks ago. The logistics company they use seem confused and Sunlighten is zero help with resolving the issue. I just filed a complaint with the Better Business Bureau and will be disputing with my credit card company since Sunlighten is not capable of communication with people who they have ripped off and taken full payment for but do not deliver the product.

The heating elements on 2 walls of my sauna are not working at all. The sauna is two years old and really hasn't been used much at all. It is extremely difficult to speak to anyone regarding this issue as when I call everyone seems to be SO busy. However when I ask to speak to someone in sales that is very prompt and they are oh so friendly and helpful. The sauna is still under warranty but they of course only ship parts and the rest is up to me. I feel it is Sunlighten's responsibility to fix the sauna period!! Very poor customer service when there's a problem with the sauna.

This has been an ongoing issue for over a year now. Countless parts sent to us and reshipped to us. This has even gone as far as a senior tech flying out to our house and replacing almost every part in the unit. After he left, the unit worked well for about 2 weeks and then a problem with the monitor occurred in which Sunlighten said that they would ship us yet another monitor. Another month went by with excuses of delays etc. Finally we received the monitor, hooked it up and begun the "set-up" process. When prompted to enter the model number, our specific model was not listed in the drop down box. No big deal right?? Wrong. without the verified model number you cannot proceed, which means that the program will not start. I have called the company several times, emailed several times and even left texts for Liam (technician) on his cell phone pleading for some kind of assistance. I so wish that I could launch this system off a bridge somewhere. I so wish that this company would close its doors. What they promote and what they actually do are at opposition with each other. What ever happened to integrity?

Still waiting now for specialists to come fix our sauna as we were promised!!! Company is unreal. Terrible service

My sauna was supposed to be delivered last week. Latest is that no one knows where my sauna is, including Sunlighten "customer care" and shipping, nor does the CEVA, the supposed logistics company delivering the sauna. Sunlighten has my $5300, yet they don't return calls and have given me absolutely no information. At this point I don't even know if this is a real company or just a scam. If you buy a sauna from Sunlighten, don't pay until delivery and correct install.

I was so excited to purchase my Mpulse sauna June 25th 2021. I did a ton of research and believed all the hype of what makes this sauna unique and worth the $5.2k (on sale) price tag. Unfortunately, the nightmare i've been dealing with since June 25th (its not August 10th) has definitely not been worth the supposed health benefits of this particular sauna company. Let me tell you what you have in store for yourself if you choose to purchase a sauna from Sunlightened. 1. Shipping took about 3 weeks (as expected), i'm a single female and live alone so had to hire two electricians for when it was suppose to be delivered so they could help unload it in my house and put it together. When the unit got delivered it was missing the second box (half of the unit) and was damaged. I had to pay the workers for their time even though they were not able to complete the job. 2. I call Sunlightened and they say the carrier must have missed the second box and would find out. Fast forward 3 days, still can't find it so are going to send me a whole new unit and have the damaged one picked up. 3. Wait another two weeks, hire the workers again. This unit is also damaged but not cosmetic this time. The holes to screw in the feet of the unit are not drilled out, the measurements are millimeters off for the walls to fit into the groves, the dowel holes also aren't drilled out and don't fit. They said they could rig it but wouldn't recommend it since its so expensive. 4. Call Sunlightened and they have heard about these issues before (please tell me why are they still shipping units they know how this issue?!) and that it won't affect my warranty if I have the guys rig it. FIRST OF ALL- why am I having to rig a $5k+ sauna?! They offered me 10% off for my troubles... are you kidding me? Its been a month now and they still have yet to get a logistics company out to pick it up. I have had to call and email daily. This is literally the worst company I have ever had to deal with for such an expensive item. Not even Costco with their units being $2k would provide this horrible of an experience. Just make sure its worth it to purchase knowing all of this. I would rather just pay a gym membership and use there's if I had known this was the experience I was going to receive.

Product is great Great sales. Beyond terrible customer service. For support I was placed on hold for hours at a time. Ask for call back supposedly put in que hours and hours later a call back occurred 5 minutes before you closed. Called again this morning same thing After spending $12,000 I expect better customer service Phone calls are not hard to do on your end. Also no response from emails explaining my issue. Other than to call the horrible support line You need to fix this. ASAP

Purchased a sauna mid-May and promised delivery in 6 weeks. The sauna was fully paid for. I called, left messages, and emailed Customer Care on the status of the order 5 times after 6 weeks. No one called me back but each time they assigned me a "logistics" case number. I now have four different case numbers for one simple question. Where is my sauna? I finally called back to the sales dept. who left a message for Customer Care. Kelsey called back to say she would check into the matter the next day because it was too late in the day that day. It was 2:15 PM. Never heard back two days later from her or anyone at the company. I tried to call the delivery co. myself. They have the sauna but need to hear from Sunlight. It's been over 10 weeks now and no one has even answered the first case number question. I now am wondering whether I will ever get service should something go wrong with the sauna assuming I ever receive it.