EVAN
Our sales person
Our sales person, Kate, did a great job answering our questions before ordering a M Pulse Sauna. When we received the sauna, the instructions were to have it assembled in 2 days to ensure that everything is working. The screen was broken upon arrival. This took many phone calls and emails before we actually received truthful information that the part was on backorder. Sending emails stating " we're putting the final touches on your order" when the part was not in stock is not helpful. The part did not arrive for another 3 weeks. In addition, when assembling the sauna, my husband found electrical connections that were not labeled and a USB connection that was not screwed in. He called tech support and spent 90 minutes getting this fixed. He had to remove parts of sauna to access the USB. This lack of quality control is very disappointing considering the price and high recommendations from my doctor for this particular sauna. We asked for some sort of compensation for all these errors and vener heard a reply back. 4 weeks after the sauna was delivered, we finally received the replacement screen and could turn it on! We have really enjoyed using since then, sleeping better and less aches and pains overall.
Response from Sunlighten, Inc.May 18, 2026
Thank you for taking the time to share your experience, and we appreciate your thoughtful feedback. We are very glad to hear you are now enjoying your sauna and experiencing benefits like better sleep and reduced aches and pains. At the same time, we are sorry for the frustration you experienced during delivery and setup, and we understand how important clear communication and proper quality checks are from the start. Your feedback is valuable and will be shared with our team as we continue improving both product and support experience. We appreciate your patience through the resolution process and are here if you ever need anything moving forward.