Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.Jul 13, 2026

Thank you for taking the time to share this feedback. We're sorry for the frustration around your overall experience, and want you to know this does not align with our expectations on how we want to provide an experience with our customers. Your feedback is being reviewed internally so we can better understand what occurred and identify opportunities to improve. We're excited to share that Extended Remote Access is now available, so you can start warming up your sauna from farther away than before. We've also shared your feedback on multi-user profiles with our product team as we continue improving the app experience. We're here if you have questions or items that may need further resolution. Please don't hesitate to reach out at 877-292-0020x3 if you need assistance. We're committed to supporting you as you get the most out of your wellness journey.

Response from Sunlighten, Inc.Jun 15, 2026

Thank you for taking the time to share your feedback. We're glad to hear you appreciate the quality and craftsmanship of your new sauna. We understand your concerns regarding heat-up time, and our team will be reaching out to help troubleshoot and ensure everything is performing as expected. We want to make sure you're getting the best possible experience from your sauna. It's also worth noting that infrared saunas provide benefits differently than traditional steam saunas. Infrared works through gentle heat, and many users experience the intended benefits even at lower temperatures. That said, our team would be happy to review your setup and answer any questions you may have. We appreciate your feedback and the opportunity to assist. We look forward to connecting with you soon and helping you get the most from your sauna experience.

Response from Sunlighten, Inc.May 29, 2026

Thank you for taking the time to share your feedback, and we are sorry to hear about the issue you experienced. Our team will be reaching out to you directly to help troubleshoot and resolve this as quickly as possible. We understand how important it is to have everything working properly and are committed to getting this addressed so you can get back to enjoying your infrared sauna experience soon. Thank you for bringing this to our attention, and we look forward to connecting with you soon.

Response from Sunlighten, Inc.May 18, 2026

Thank you for bringing this to our attention. We’re very sorry to hear this, and it falls short of the experience we aim to provide our customers. Receiving your sauna should be an exciting moment, and we are committed to making this right. Your order is receiving immediate attention, and our team is actively working toward a resolution. We appreciate the opportunity to make this right and look forward to getting this corrected so you can begin enjoying its many benefits. If you have any questions in the meantime, please don’t hesitate to reach out to us at 877-292-0020 or through the support form on our website. We’re truly grateful you chose Sunlighten for such an important investment, and we look forward to resolving this for you soon.

Response from Sunlighten, Inc.May 18, 2026

Thank you for taking the time to share your experience. We’re very sorry to hear about the challenges you faced following your purchase. This falls short of the level of service we aim to provide, particularly during what should be a seamless and enjoyable process. We are currently reviewing your experience internally to better understand where the breakdown in communication occurred and how we can improve moving forward. While we’re glad the panel was resolved, we recognize that it required more effort on your part than it should have, and we sincerely regret that. If you ever need support in the future, our team is here to help and can be reached directly at 877-292-0020 or through the support form on our website to ensure prompt assistance. We’re grateful you chose Sunlighten and appreciate your patience throughout this process. We hope you’re now able to fully enjoy your sauna and all of its benefits.

Response from Sunlighten, Inc.May 18, 2026

Thank you for taking the time to share your feedback. We appreciate your comments regarding assembly, and feedback like this is valuable as we continue to improve the overall experience. Regarding temperature, infrared saunas work differently than traditional heat-based saunas. The benefits come from infrared light rather than high ambient heat, and they are designed to be effective within a lower, optimal temperature range while still supporting the intended wellness experience. Once your sauna is on, you are receiving the intended benefits even at these lower temperatures. If you have any questions or would like assistance with setup or usage, our team is always here and happy to help. We appreciate your feedback and the opportunity to support you.

Response from Sunlighten, Inc.Mar 26, 2026

Update 3/30/26: We wanted to follow up as we haven’t yet received your contact details through Trustpilot. We’d still very much like the opportunity to connect and help explore the best path forward with your sauna. When you have a moment, please feel free to reach out directly to our Customer Care team at 877-292-0020, extension 3. They’ll be happy to review your situation and work with you on next steps. We appreciate your time and hope to have the chance to turn your experience around. 3/25/26: Thank you for bringing this to our attention. We’re very sorry to hear about your experience and want to help you get back to enjoying your sauna sessions. To help us escalate this internally, we have requested your information through Trustpilot and would truly appreciate it if you could share your contact details so our team can investigate further and explore the best possible resolution for you. We hope to have the opportunity to assist you.

Response from Sunlighten, Inc.Mar 21, 2026

Thank you for taking the time to share your experience and for your patience while working through these issues. We are thrilled to hear how much you enjoy your sauna and that it is making a positive difference for your wellness. That is exactly why we love what we do! But we also want to sincerely acknowledge the frustration you have faced with the repairs and support. Our team is actively working with you to resolve and ensure your sauna is functioning properly. Your trust is important to us and we are committed to getting you back to uninterrupted sauna time as quickly as possible. Thank you again for giving us the opportunity to make this right. We truly appreciate your feedback and continued patience.