Sunlighten, Inc.Reviews of sunlighten.com

My new sauna screen has turned grey and will not work with app. I cannot get a return phone call or email. Irony is when I left a complaint I received 5 emails and 2 phone calls asking if I wanted to buy a new sauna…but crickets from the service department! I cannot give them a positive review at this time Update, they wrote an apology on here for poor service and said they opened a repair ticket…that is false! Still no call or email If they spent as much time on service as they did on selling me this overpriced sauna with zero support…I would recommend just buying a sauna from Home Depot .

We purchased our mPulse Smart Sauna in March 2026. The buying experience was awesome and the representative was great. We received our sauna within 3 weeks and my husband put it together. It wasn’t bad but I could not have done it due to the mouth of pieces. 2 weeks after having the sauna the mother board went out and they had to send out a new one. Well it’s now 6 months later and the flat screen has gone out. We are currently waiting for a new screen. I have to say we had to call 4x before we could get someone to answer and there is no time frame to get the screen sent out. I even wrote their company and stressed my concern about the lack of customer service and the failure of the main components of the sauna in less than a year. I just paid off the $8000 loan for this thing and I’m not confident it will last like they said. If I had to do this again I would not have bought this. I would have went with a cheaper one and not fallen for their sales pitch. Disappointed is an understatement

Since the purchase of my Amplify Sauna, my salesman has vaporized. Before the sale, he would call or text at least four times a week, but since then, it's been nothing but silence. I had a question regarding the final sale and texted him. Nothing. I sent a message via chat. I was told they'd have him contact me. Nothing. I emailed the company directly. I never heard back. I hope all the lip service before the purchase wasn't just hot air and empty promises. Looking back, I feel as though I was dealing with a slick used car salesman. To be fair, this isn't about the sauna itself - I just received it, and I'm in the process of assembling it (which, in and of itself, is more complex than I was led to believe). This is about the customer service or lack thereof. I may increase the star rating if the unit lives up to or surpasses my expectations. Until then, one star or less for subpar customer service.

Es horrible comprar a ustdes . No hay un canal directo para la comunicación! Compré una base pague entera inmediata y llego a las 2 semanas

Along my winding health journey since the age 19, I have found a few truly supportive teachers and tools. One of these is Dr. Mark Hyman. In April of this year, I walked into a wellness center next-door to my local health food store. They had SunLighten saunas. Due to Dr. Mark Hyman's recommendations on his podcasts and his ads I have seen on Instagram, I chose to try the saunas. I loved the experience, and continued visiting 3x/week. In July, the owner of the business became suddenly very ill. Before she passed, she and her husband offered to sell me this business as I had shared my vision of building a community based nervous system and autoimmune support wellness center. The owner, Dr. Katie, passed away just a couple weeks later. I put in many late nights and was able to open the business back up in only a few weeks to keep supporting the many cancer survivors in my community who also utilize these saunas as 2 local doctors refer here. The saunas has deeply supported my autoimmune recovery journey, and I'm also recovering from Epstein Barr and autoimmune induced encephalitis. So I am often tired and this new business is a HUGE heart project, and gave me a boost in motivation. My grandfather also passed in April, and unexpectedly left me a small gift which is the ONLY reason I was able to purchase the business. I am not in a place to have been able to purchase otherwise. Up until last week, my experiences with the SunLighten customer service team has been lovely. That changed very suddenly and drastically. I had received customer complaints about the heat in one sauna not being adequate. Also, 3 blue indicator lights were out, and one heater. So, on a Saturday, I stayed after hours the afternoon testing the saunas with the service agent. I read him the serial numbers on the lights and panel numbers on the heaters. I thought we had built great rapport, and figured out my issues. He said he needed to check more reports after I left the last sauna on for a 6 hour period. After taking that Saturday afternoon to chat and test, I called back the following week to receive the results of the test on the last sauna, and to place the order for the necessary parts. The woman who answered transferred me back to the person who had helped me the previous Saturday, which was great, and I ordered over $500 worth of supplies. My business is very small, very new, and we are NOT in a position to spend money lightly. When I received the order, not one part was correct. I called Sunlighten to discuss. Even though I had ordered the parts and spent a total of nearly 10 hours at this point on the phone with service agents, the agent told me I wasn't in the system and could not find my business name. I spelled the name to him, and he became offended. The call went south from there. He claimed he could not find me and even after I gave him my order number, he seemed to be intentionally finding it difficult to help me. We never even got to a point of any resolution, as I was upset, and he refused to transfer me or get a supervisor. I ended up hanging up and submitting an email to let them know I would be filing a fraud complaint with the FTC as the agent refused to allow me to speak with another human. I did not wish to speak to this person after his rude attitude. A professional, polished, and obviously well-educated man called Duro called me back from another department the next day, and worked diligently to resolve the situation of the wrong parts. I was so upset initially, and he spent 26 minutes listening and resolving the issue, even when I broke down from frustration and cried. Amazing service. A human-to-human interaction. I was happy with the outcome. Back to today. The customer service manager, Nick, called to attempt to address the situation with the initial customer service agent. Suffice to say, it is obvious why the initial agent thought it was ok to behave the way he did. Nick was one of the most poorly trained managers at a high end company I have ever had the displeasure of working with. He attempted to shift blame to me, gaslight me by asking questions such as "What part of the call was the problem" etc. He was self-centered, defensive, arrogant, and ignorant. I asked if I simply had to suffer through poor service in the future if I called and had issues again (due to him telling me the policy is that agent aren't allowed to transfer calls , even though that has happened for me before when an agent realized they weren't best suited to support me), and he said yes. I am now stuck with broken trust in SunLighten, disappointment with Dr. Mark Hyman, whom I will be emailing next, and frustration that our world has come to entitled AI trained customer service agents whom have egos larger than their logic. Extremely disappointed and would not recommend purchasing from them.

I have the Sunlighten Mpulse. I am having technical issues with the app. Customer service is awful for such a high end sauna.

Salesrep overpromised and underdelivered. Made the whole company look bad. Would not purchase again.

Mislead during my purchase. They knew I was adding the sauna to my business. They gave me a personal loan. Never informed me where to make payments. Can't deduct my taxes on a business purchase. Sauna works great, just a terrible sales process and customer service afterwards... No longer the woman with the money ready to spend... So they aren't being nice anymore, you know how it goes.