Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.Oct 1, 2023

Thank you for taking the time to write us, Aonna. We apologize for any inconvenience you've faced due to our outreach. We understand your frustration and would like to assist you promptly. Please connect with our team, and we'll ensure your contact information is removed from our calling list. Your feedback is important, and we're committed to improving your experience with us. We value your interest in Sunlighten and want to ensure your experience is left with positivity.

Response from Sunlighten, Inc.Oct 1, 2023

Thank you for taking the time to write us this review, we're so sorry to hear of your experience and hope to have made this right. We do see a recent case with our team has been marked resolved. If we can be of further assistance, please don't hesitate to reach out by phone at 877-292-0020x3. Our team is committed to providing you with the best experience possible.

Response from Sunlighten, Inc.Aug 16, 2023

Thank you for sharing your review, Mary. We're truly sorry to learn about your experience and would appreciate the opportunity to address this issue and make it right for you. Please reach out to our dedicated Customer Care team at 877-292-0020x3, and we will provide you with the best possible assistance to rectify this situation. Thank you for your understanding, and we look forward to resolving this matter for you.

Response from Sunlighten, Inc.Aug 10, 2023

We appreciate your review so we can be aware, Leslie. We extend our apologies for the experience and inconvenience you encountered with the heat up time. We would love to provide you with the best possible resolution, and our team has previously attempted to contact you to troubleshoot. We kindly request your response to our team so they can support you every step of the way when you are ready. Thank you for your patience and understanding as we work to get your sauna working properly.

Response from Sunlighten, Inc.Aug 10, 2023

We appreciate you taking the time to write this review, Bryan. Your input is crucial to us, we have noticed you've been in contact with our Customer Care team, who have been diligently working to resolve the issue since your review was posted. Should you need any additional support or have further questions, please feel free to contact us without hesitation. We are more than happy to help. Once again, thank you for your contribution.

Response from Sunlighten, Inc.Jul 28, 2023

Thank you for sharing your feedback, and we apologize for the experience you've encountered. We are committed to improving and we'll address the communication issues to the team. We're pleased to hear that you are satisfied with the quality and performance of the sauna. If you have any further questions or need assistance, please don't hesitate to contact us; we're here to help. We appreciate your valuable input.

Response from Sunlighten, Inc.Jul 28, 2023

Thank you for your review, we apologize for the experience you've shared with us. We're committed to ensuring your satisfaction and want to make things right. A representative will be reaching out to you shortly, if they haven't already, to address your concerns and find a solution. We appreciate your feedback and hope to find the best solution with you.

Response from Sunlighten, Inc.Jul 20, 2023

Thank you for taking the time to write this review, Lisa. We apologize for the inconvenience you faced during the assembly of the Sunlighten mPulse Aspire. Our team is aware of this and will be contacting you promptly to provide the necessary assistance with the connections. We appreciate your feedback and hearing of your concerns so we can improve upon this. We look forward in getting your sauna up and running soon!