Sunlighten, Inc.Reviews of sunlighten.com

I ordered an mPulse Aspire suana in July 2023, signed the sales/financial agreement, paid a $900 deposit, waited through multiple shipping delays, received (November 2023) three months after first promised delivery date, and the Suana is not operational. The delivery was so late the first sales agreement expired. I was then threatened/pressured because I would not sign a new sales agreement until the sauna was operational. There was even an unauthorized attempt to take payment from American Express. After delivery Skyler sent a text saying the Sauna would not be delivered until I signed a new sales agreement. I told him it was in my den and not operational because the WiFi connection would not work. I was simply a returning customer asking to fix the Wi-Fi connection???? Apparently the Sauna will not work without WiFi. Who knew that was such a problem? I have experienced so much anxiety and pain due to their errors. I figure I did my due diligence, operated in good faith, and was very patient over the 5 months from payment to delivery. Since then Sunlighten has confirmed the WiFi connection is not operational. I honestly want the Sauna, but due to the pressure and guilt Skyler applied I am not so sure. The product is great...but the customer relationship and supply chain management leave a lot to be desired. Sincerely, Dr. Jimmie

I am having the WORST experience with my sauna and I only keep being passed back and forth between sales people in their company. I ordered a Signature 1 September 29, paid in full, received the unit and the first time we tried to use it it almost BURNT DOWN MY HOME. Smoke filled my exercise room, it melted the mesh lining inside the unit. I called and they apologized and said they’d send a replacement part- we waited almost two weeks for the replacement and it was just a small wooden grate?! I then called more upset and asked for a replacement, which they don’t have in stock. Now I’m waiting on a refund and they want me to disassemble and return the unit?!?! The customer service is horrendous- every time I call they pass me to someone else. They charged my CC the moment I called but now nothing. At this point they OWE me money for my time. I have pieces of a sauna, a melted panel and boxes all over my home. DO NOT BUY FROM THIS COMPANY!

I purchased a sauna in Sep 2023. I went through ally lending to make this purchase. I had originally received approval from my landlord to make required electrical changes in the home to power the sauna in my garage but after further review, the landlord decided not to grant our request. Because of this, I immediately reached out to Sunlighten to cancel the sauna well within my 30 day cancellation. I did not hear back from them for 2 weeks of my initial cancellation request. Duding this time my sauna was also never delivered. When I finally heard back from my Sunlighten Sales rep Victoria, she assured me that the order was cancelled and they were notifying Ally that my account was to be cancelled. We are now in the middle of Nov 2023 and the unit has still not cancelled by Sunlight with Ally Lending and now I am default on my loan and my credit is suffering because I refuse to pay for a product I cancelled and never received. I have contacted Sunlighten and Victoria directly multiple times a week with almost zero response, and if they do respond I get the run around how they don't know what is going on with this cancelation and it should be taken care of. This company is a scam. DO NOT PURCHASE ANYTHING FROM THEM!

Multiple issues- Warranty and faults Sauna was purchased, it smells, the panels at the back fall down. The electrical board has failed twice and they're stating it's not under warranty as it's placed in an area with a pool. Your whole advertising campaign is the sauna in wet areas! So your deceiving customers with your advertising. Cheap products made in China and sold at high prices. Avoid at all costs. Noting they’ve written on the review to assist but don’t provide any contact details nor have contacted me. Horrible customer service e.

Ordered two very nice back supports for my sauna, only received one. Tried repeatedly to contact customer support via their email address no response. Next I went to the website for a phone number to call, it went to voice-mail then disconnected multiple times. I the went to chat and finally had someone there email customer service for me. I did get a response the second item would be shipped immediately, well after 10 days and two emails to the customer service person with no response I wrote again said cancel my order and issue a refund. Amazing i got a response that my item was shipped overnight delivery and it finally arrived. Under no circumstances would I order here again and would advise others to go elsewhere, what a disappointment!

I was simply looking for prices of saunas and couldn’t get a price from sunlighten online without giving a lot of information so I stopped the inquiry after giving my phone number, what a mistake giving even that much. I got e-mails and texts and phone calls from Brandon at sunlighten and what a jerk. He wouldn’t leave me alone. I told him I had found a different company and he proceeded to tell me in not so many words how stupid I was for buying without talking to them first, if I was only interested in price then I was pretty much stupid and deserved what I got. I was just online shopping and looking for a good price. Sorry Brandon (Sunlighten) not everybody can afford your product. Pressure sales are a big turn off for me. My interaction with Brandon made me wonder if they are as good as they claim or do they just use pressure tactics and try to shame you into buying their product. They may have the best product but sales tactics like Brandon uses is not for me.

The Android Tablet that has been provided with the sauna only supports version 10 and it can’t be upgraded. The issue with this version 10 1. Some apps can’t be downloaded due the last update being November 1, 2019. 2. Security updates have ceased since February of this year and is now unsupported. Having the latest security patch updates is crucial for several reasons: 1. Protection Against Vulnerabilities: Software, including operating systems, applications, and plugins, often have vulnerabilities that hackers can exploit. Security patches are released to fix these vulnerabilities and prevent unauthorised access or attacks. 2. Prevention of Exploits: Cybercriminals are constantly discovering new ways to exploit weaknesses in software. By keeping your system up to date with the latest patches, you make it much harder for them to find and exploit these vulnerabilities. 3. Data Protection: Patches often address specific security flaws that could lead to data breaches. By applying patches promptly, you reduce the risk of sensitive information being compromised. 4. Malware Prevention: Many patches are designed to fix vulnerabilities that could be used to deliver malware onto your system. Without these patches, your system is more susceptible to various types of malicious software. 5. Stability and Reliability: Patches not only address security issues but also improve the overall stability and performance of the software. This means that having the latest updates can lead to a smoother and more reliable computing experience. 6. Compliance Requirements: In some industries, there are legal and regulatory requirements that mandate the timely application of security updates. Failing to comply with these regulations can result in severe penalties. 7. Protection from Zero-Day Attacks: Zero-day vulnerabilities are those for which no patch is available at the time of discovery. While these are highly dangerous, once a patch is released, it becomes a "zero-day exploit" if users haven't applied it. Keeping your system updated helps protect against such attacks. 8. Maintaining Trust and Reputation: If you're responsible for managing a network or system, it's crucial for your users or customers to trust that their data is secure. Regularly applying security patches demonstrates a commitment to security and helps maintain trust. 9. Cost-Efficiency: Dealing with the aftermath of a security breach can be extremely expensive. It's often more cost-effective to invest in preventive measures like applying security patches than to deal with the consequences of a breach. 10. Long-Term Viability: As technology advances, older software versions become unsupported, which means they no longer receive security updates. This leaves them increasingly vulnerable to attacks. Staying up-to-date ensures that you're using a supported and secure version of the software. When we purchased the sauna, it made no mention that the device or tablet was only able to support Android 10 and that security updates are no longer supported If Sunlighten had have mentioned this at the time of purchasing the sauna we certainly would have not purchased the sauna.

We bought our Sunlighten Sauna in May 2023. At the time of Sale, I told our salesperson our sales tax was wrong. He “accidentally” processed our order with the wrong sales tax. I immediately brought this to his attention when I got my credit card bill. He assured me it would be credited to my account within a week. I have been checking my credit card weekly since May looking for this credit. I never saw it, because I never received it. I would contact our salesperson a lot inquiring about this. Every text he would say it was coming. My husband and I are really upset. Sunlighten has STOLE from us. It is no longer about the money…it is about doing the right moral thing as a company. I am really DISGUSTED that sunlighten stole from us. I have remained quiet for 5 months, politely reminding you that you over charged us. I’m done being polite. I know a lot of people and I will be sharing this a ton.