Sunlighten, Inc.Reviews of sunlighten.com

I've had an mPulse Believe for a number of years now. In General, I like the sauna and use it every other day. However, my tablet had never worked properly. It acts like there is a phantom ghost tapping on the screen. It sometimes makes it impossible to use the tablet or it even crashes my sunlighten app in the middle of warming up. I've tried customer support and never get anywhere IF I EVER GET ANYONE. I don't know what else to do, I think I need a replacement tablet or there is something making my tablet think someone is touching the screen. Please help. Thank you. UPDATE 4/21/2023: this morning I was driving in my car and my phone rang. When I answered, it was Sunlighten Customer Support!!!! What a surprise. The person on the phone was very nice and professional and had my history with this problem. They agreed to send me a new tablet even though I was out of warranty. I just had to pay shipping. All I can say that whoever monitors this review forum and takes action is a Godsend! You have restored my faith in Sunlighten! Keep up the good work! You've made a difference for me and your company! Thank you! Raising my rating to 4 stars. I'll update when I get my new tablet installed.

Enjoyed my conversation with the Sunlighten rep. He was very knowledgeable and helped guide on the right sauna model to get. We assembled it w/o too much trouble. We love the sauna and have been using it regularly for about 3 months. We later ordered a backrest. While it is comfortable, the slats came unglued after a couple of uses. We were able to re-glue it and clamp it and so far so good. We ordered another backrest in late Dec. It's now Feb and we still have not received it. I finally reached out about the status. I received a prompt email response apologizing for the delay. It would have been better if Sunlighten had reached out to me first.

I have really been enjoying my Sunlighten suana. I purchased the Amplify III and both my wife and I have little to no complaints. Only wish I have is that it heated up a little bit quicker - it takes about an hour to get to 130 or above. I will say that sales service with Brookelyn and customer support with Paige has been some of the best I've experienced. They both were kind, patient with my questions and responsive. My Sunlighten came with a damaged door and both Paige and Brookelyn were extremely helpful and quick to replace the broken parts. 10/10 to those two.

My cousin who lives in Murietta, Ca, was telling me about her infrared sauna that she used all the time and it was in her house!!!! Really?! I was sooooo jealous! Then a few months ago I went to visit her and I got to check it out for myself. Wow! I was hooked. I immediately felt invigorated, positive and healthier. My skin was radiating! I found myself wanting to use it every day while I was there! It was just fabulous!!!! As soon as I got home I started researching the good and bad about infrared and asked all of my personal doctors their professional opinion. Hands down they said it was a good idea. I also looked at other manufacturers but was not impressed with the reviews. Sunlighten sauna's had a solid reputation and it is backed by the medical community. The health benefits and the design behind the sauna sold me. No, they are not cheap but financing is available and depending on when you buy, they have decent sales. (Remember, you get what you pay for) just sayin... I decided to go with the 1 person "Signature" birch wood sauna and LOVE IT! My sauna was delivered a few weeks after I ordered it. *It takes about 45 mins to heat up to 115-120 during colder months and quicker in warmer months. *Read the recommended temps and times. *Customer service is okay. I dealt with all men who were not warm and fuzzy. They were also not that versed on the info I was looking for. *Putting it together from unboxing to completely assembled: total time 3 hours. Took 3 of us. *Videos they send via email were useless! Even the ones I googled stunk! *The instructions in the box, worse than IKEA. FYI - The pamphlet for the stereo doesn't explain how to connect the bluetooth:( I can use the radio and USB. Would like to connect my ipone to listen to my pod casts! HELP! **I definitely suggest dedicating a separate circuit breaker just for your sauna. I hired my favorite electrician to do it and also had him put in the special outlet required to run your infrared sauna efficiently. ***And here is the "million dollar" answer to the question you are all waiting for: NO, it does not use a lot of electricity to heat up/use. I have tracked it myself. Tops is 3 kilowatts. Pennies people. FYI these saunas need better insulation around the door and the sides where they meet the floor boards. Very Drafty!!!

I’ve wanted a sauna for some time — despite the fact that my chief complaint is usually “geez, it’s like a sauna in here!”. I reached out to Sunlighten to get details about their Black Friday specials and I ended up speaking with George Robertson. He asked me a series of questions. He was informative but never pushy. We walked through the demo and then I said I wanted to think things over since the pricing was good for at least another day or so. After measuring my space again, I decided on the Signature II…I might always wonder if the mPulse programming would be “more exciting” but so far, I am satisfied with my “lower tech” Signature. My sauna easily achieves 140° in a room with an ambient temp of 65°. The remote works well to adjust the chromotherapy (although I am not sure I really believe that sitting under a red light does anything more than make you feel like an fast food sandwich). All in all, I am pleased with the entire process and the sauna. My daughter and her boyfriend were able to handle the assembly for me without any issues. I would absolutely recommend the company based on my experience to this point.

So we love this sauna. BUT our android tablet does not connect to network after just a couple of uses. We have emailed sunlighten and hope they will respond to help us correct this. We spent close to $10k on this and although it’s been fabulous for the last two weeks, it’s too soon to have issues. Thx 773-655-6062

It was a pleasant experience working with Eric and we are enjoying our Sauna.

Good for me today