Sunlighten, Inc.Reviews of sunlighten.com

The product is good but the customer service experience from the date I ordered the product has been nothing short of anemic and maddening. My order was lost. My first sales agent disappeared and never confirmed any status of my order. The delivery support team was not available to talk to me when the first order was delivered crushed and broken. A credit was promised by the second sales rep. Then he disappeared. The e-mail platform I sent inquiries to was not answered. Twice. I e-mailed Connie Zack, one of the company owners. Nothing. I placed an order for accessories 7 weeks ago and no follow-up on when the product would be available. Amanda H has been helpful today to get answers for me, but no one in Logistics is available to answer her questions - not the first time I've heard THAT story. If you're willing to put up with this type of service experience for a premium product....customer service has made my experience with Sunlighten a huge disappointment. Buyer beware. Follow-up February 3 2020 - After nearly 5 months of waiting for an accessory order, I called again this morning to find out what has happened in the 7 weeks since I last spoke to Sunlighten on the status. Only after the agent literally went into the logistics area did he find that there was supply to be shipped to me. So the lesson learned is that unless you call and stay on top of them, nothing happens. It makes me wonder how many more weeks I would have waited if I would have trusted Sunlighten to ship this product to me. Another reason why this company doesn’t deserve the business it gets. Once is an exception. Twice is an issue. More than twice?? Problems abound.

The product is great, the but Customer Service is the WORST I have ever experienced. Third visit from Handyman matters, first time the wrong extension cord was sent and installed and Handyman found it was "sparking". The second time this morning Handyman came to install replaced solar heating panels, 9 of the 10 WRONG ONES were sent after waiting FOUR MONTHS after paying for them. Unbelievably horrible service.

Sales rep was not honest before the sale, story changing each time we spoke. Delivery was not on time and wasn't rushed until we called to cancel the order. They said it was shipped the day before we called but a call to the shipping company confirmed it wasn't shipped until the day after we called. Promises made before the sale were not followed up after the sale. The sauna received matched the previous years spec's not the new upgrades as told we would have over the phone. No customer service after the sale. no response to calls to the rep or emails. With that said - we love our sauna. Easy setup, excellent craftsmanship.

I have had the sauna “believe” for over two years. I love the product but am disappointed on the software. I have had the android replaced three times for malfunctions and I still have the issue occurring. The dials on the main screen keep disappearing and I frequently have to reset the device. I wish they can get their software together to make their product up to par with their marketing on their sophistication.

We purchased a Sunlighten mPulse bELIEVE; Sales person was excellent, the delivery and set up personnel also top-notched. However, we have not been pleased with the followup customer service, or lack thereof. In particular with information and guidance as to how to use the computerized control module in the unit. We called our local Sunlighten, where we bought the spa to get help on how to operate the equipment. When I called, I explained and the person who helped sent us to the Day Spa people. I explained and that person sent me back to customer service. I explained, again, was put on hold for 10 minutes with no help. I hung up and called back. The second time I got a different person, explained what happened and I suggested I speak to a sales representative. Again, got put on hold and never got through to anyone and I hung up again, very frustrated. Didn't call back. Now we have a wonderful unit and don't know how to use properly or at full capacity. Tried the manual, but still lots of things are not clear in it.

I bought the mpulse. Looks nice but the glass door is inefficient. I had to put weather stripping in and bungee the door to close properly to maintain the temperature. I tried all sorts of different arrangements with the plastic inserts but the door would not close properly. I have a dedicated 20amp circuit with 20 amp outlet, nothing else on the circuit and still can only get the temp to about 133-135. Lastly, after about 20 uses I had a failure of a FIR heater (after 20 uses!!!). Customer service has been great and they said they are sending me a replacement power module (haven’t received anything yet). As far as the salesman who sold me the product he never made a single call to check how everything went or how I liked the product. I’m very sorry to say I cannot recommend Sunlighten and unfortunately I wouldn’t buy a Sunlighten product again, especially not for the excessive price compared to other manufacturers.

I started out thinking this was going to be a good experience I have liver cancer a lot of people were referred to Sun litten and I was also it took forever to get the first part of the product which didn't help me at all then it took a long time for me to get the bottom pad which is very important and then I had to wait longer for covers and stuff so all in all I don't think it was a very good experience I don't think the company I didn't feel the company cared about me the guy went on vacation didn't follow up on emails or calls did this to a lot of other people so I'm not the only one of the group of us that were at hope4cancer I guess the last thing I'll say is I wouldn't refer anybody to them based on my experience I wish him the best they should have cared more about the customer not about their money or their selves

Product is good so far but took much longer than the time frame we were quoted to ship and is extremely hard to get in the house and put together. It should be either included or offered as an add on to have it placed and assembled.