Sunlighten, Inc.Reviews of sunlighten.com

Their sauna is very nice but when spending 7k on a sauna you would expect better customer service. In order to get someone to respond you have to fill out a form via email. I requested an email response. They called me instead at a random time and said “we called you back.” Didn’t email or give me the answer my question when my sauna was not coming on.” I requested another call and was able to answer the call. The guy on the phone was rude and interrupting me. Very agitated. Maybe he was overworked? You would think they could alocate more money to customer service when they are charging so much. So in total I have not been able to use my 7k sauna for 3 days because of their lagging customer service department.

These guys are truly terrible. We have 2 new saunas. It has been several weeks and many hours of our time and we haven’t been able to get it to work. It’s a very expensive sauna. We had high hopes but now we are looking into filing a lawsuit against them. I’m so disappointed. :( UPDATE 9/16/24: Sunlighten says they want to help so we are going to give this one last shot. I’ll update here.

BEWARE of this company - Brand new $16,000 sauna stopped working after 30 days - Spent hours on the phone with customer service and they have me disassembling the entire unit, tracing wires, were unable to help. They don't offer a tech to come fix their issue and told me I need to hire and pay for a third party service company to fix. I can't even believe this place is a real business. Stay away and find another company to purchase your sauna from. Additionally, even just to get unit set up when it was first assembled was literally a 2 hour phone call with tech service to update everything about the app, firmware, install and create accounts on the android tablet. I'm truly amazed at how awful this company is.

Called to report four non-functioning panels in my daughters Sunlighten Signature III sauna. Two panels had been replaced already in June and November 2023 and are still functioning. As I called I was on the call for 50 minutes, during which I was requested to open the top of the sauna to answer all questions of the representative regarding wiring and power unit. She told me that the power unit in our sauna is no longer being used due to multiple issues of overheating and malfunctioning. She told me to now use a new power unit which would resolve the problems. She then told me that the warranty has just expired after 3 years in May of 2023. I feel that Sunlighten knew all along that our power unit is unreliable and now wants our daughter to pay for repairs of this power unit. Last year two failing units had been successfully replaced. A now we need to assume that all heating unit will work with the new power unit? The representatives could not connect me to a manager to discuss our issues and abruptly terminated my call twice !!! Being a professional myself I feel that we deserve full replacement of the power uniot and the four panels that are not functioning at this time.

Very disappointed with the sauna and customer service. The marketing literature says "heats up approx one degree a minute." Well, now that we have been using it, it heats up maybe 45 degrees in an hour and then slows down significantly. It takes 90 minutes to reach 135 degrees and NOW they tell me that it never ACTUALLY reaches the max of 150 degrees. So, now they say "well, it ACTUALLY takes 1 to 2 minutes to heat up one degree and 3 to 5 minutes to heat up one degree after 120 degrees" - so now they are trying to say that it heats up basically 30 degrees in one hour - and that's normal. When I pointed out that their advertising does not say this, they stop responding. So, be warned. Do not believe the marketing - MY sauna heats up very slowly and we have to override the timer so that we can get into a hot sauna without running upstairs all the time to extend the timer (which only goes up to 60 degrees). That will also affect our electric bill because now we are running the sauna longer than we thought. So, buy another brand that stands by its marketing and promises.

Sunglighten: A Decade-Long Dream Turned Nightmare After years of anticipation, my March 2024 Sunglighten sauna purchase quickly devolved into a frustrating ordeal. What should have been a luxurious escape became a relentless series of malfunctions and disappointments. The litany of warranty issues included: Defective LED panels A warped door Heating sheets with cold spots And the list goes on... Each repair attempt became a saga of miscommunication, delays, and ultimately, failure. After months of waiting and storing a massive, incorrect door panel, Sunglighten's installers discovered the wrong parts had been shipped yet again. As I write this, my sauna is being reassembled with the same faulty components, a temporary fix at best. This entire process has involved dealing with over a dozen Sunglighten employees who seem incapable of coordinating with each other, placing the burden of follow-up and resolution squarely on me. The frustration extends beyond the sauna itself. Accessories ordered in March remain undelivered as we approach August. To anyone considering Sunglighten: Save yourself the headache and financial strain. This company's lack of customer service and disregard for quality make them unworthy of your investment. Don't let Sunglighten turn your dream into a nightmare like mine.

It is amazing to see the depth of a poor customer experience from start to finish with Sunlighten Saunas! I have owned my sauna for almost 4 years now and the hits just keep on coming. I think I have spoken with almost every person at Sunlighten and the backwash and fluff talk continues. I have recently had another heating pad go out on our Amplify sauna and have called the company for three days now to get a replacement part. They are now telling me that they will send me the needed part when "I pay" for the shipping for a warranty part when their "credit card system comes back up." Once again, I have to spend hours and multiple days contacting Sunlighten as I did in the beginning when I purchased the sauna and finally had it delivered. BUYER BEWARE--the Sunlighten saunas are way overpriced for their products and especially the service you receive.

Sauna was ordered in a eucalyptus color wood and is literally red cherry colored . When I inquired , I was told it is in the disclosure that wood color varies . I do know this but not to this scale . I viewed the exact same sauna from the company at a local spa in the eucalyptus color and it was spot on. Very disappointed that this wood color matches nothing in the setting and is definitely not our color preference.