Sunlighten, Inc.Reviews of sunlighten.com

Unfortunately it is necessary to update my review after 1 year from 5 stars down to 2 for several reasons: 1. Nowhere in any of the product information I received or from the representative I conversed with several times does it say that this requires a 220v outlet. So, after receiving the sauna I was not able to immediately set it up. Instead, I had to to hire an electrician to come out and install the necessary wiring and plugs. This was close to $1,000 extra cost that I was unaware of when I purchased the sauna. Very disappointing!!! 2. After purchasing the sauna and trying to coordinate my schedule for delivery, I called Sunlighten with some questions regarding shipping, my purchase and the unit itself. Frustratingly, very few questions were actually answered. Instead, I got the run around from Sunlighten. I talked to this person, who said I needed to speak with the this other person, and so on. Also, very frustrating after a several thousand dollar purchase. I felt like as soon as the purchase was complete, I was dropped. 3. After paying the electrician and finally getting my sauna set up, it was working improperly. I called, and was again met with no answers. I don't remember who I spoke with, but they were completely unhelpful. No return call, nothing from Sunlighten. 4. My sauna has been set up for some time now, but quite often after starting the pre-heat, the Sunlighten app crashes and terminates the pre-heat The blue lights on the heating panels come on as usual and everything functions normally, but then sometime during the preheat the app crashes and the preheat is terminated. I am very frustrated with the android panel and app functionality on my mPulse Believe..This greatly affects the functionality of my sauna and wastes a great deal of my time!! Again, I have called Sunlighten regarding this issue, with NO RESOLUTION. 5. The tablet in the sauna in not an Android Certified device, meaning that many apps will not function on it, including Netflix and Hulu that come pre-installed. Apps will not update, saying they are not compatible with the device. 6. User statistics are still not available In conclusion, I WOULD NOT PURCHASE THIS SAUNA AGAIN!!!! I love it when it actually works, but Sunlighten's customer service is very poor. They offer lip service, but no actual solutions to any of the problems with their units. I feel like the moment I purchased it, I was forgotten about. They got their money from me, so who cares right. Buyer beware!!! Original review on 02/22/2022: I just purchased the Sunlighten mPulse 2 person sauna. After researching several sauna types and brands, I settled on this one. I initially spoke with Evan Kisner via chat and he was so helpful and shared a lot of valuable information. After bothering him with questions several more times, I finally felt like I had all the information I needed to decide. Evan was an absolute pleasure to talk to, he was so kind and helpful and took a lot of time to thoroughly answer my 1,000 questions. He did not push me to purchase, as many sales people do, but instead gave me all the information I needed to make my own decision. He assured me that I can contact him with any questions or concerns at any time through the process. I am so excited to get my sauna!! I will update my review after receiving it. Thank you Evan!

I bought an Impulse and have had lots of issues with it. First, it simply does not heat up enough in my basement, often I cannot get higher than 130 degrees. I keep trying to order the outdoor cover which I suspect will solve this problem but it has been sold out since I bought the unit. Second, the unit depends on an APP to run. This has some great advantages for scheduling but should have had a manual switch installed too. When the app decides to update, it can be mid sauna and the sauna powers down and shuts off. I have had MANY ruined sauna's from the unit's app performing underwhelmingly. Third, there should be more than 60 minute warm up setting. If your unit is incapable of getting to the proper heat in an hour, then why have an hour timer? 75 minutes seems to be better for my indoor location in my basement. Overall, I enjoy the sauna, but I am VERY upset that I cannot get an outdoor cover so that I can actually use my sauna in the heat range that I paid for.

I purchased the Signature II sauna in March 10. After three months of hearing nothing and had been charged thousands of dollars when originally purchased, I wanted to know where my sauna was. When I got back in contact with my original sales person and it took him days to respond. He had barely any interest in making sure I was satisfied and taken care of. Mind you, this man called me two times in a row if I didn’t answer for days to try to sell me it. After I told him to leave me alone and I would make a decision on my own, he continued to call. Bad sign. It’s now June 4....still no sauna. As of may 10 it was in California sitting on a crate waiting to be shipped in a few days. Two weeks passed and I heard nothing, so I called again and was told the SAME thing that it was on a crate in Cali waiting to be shipped. I told her I was told that two weeks ago and pretty much said I was wrong because “this crate just got delivered here on the 20.” Funny cause on may 10 i was told the same thing. Also, I was told it was 100% American. LIE. They’re built in VIETNAM! Better than China, but still. Another lie. I also ordered a backrest with my sauna and what do you know...I will be hounding them for that too to ask them where it is because I’ve heard nothing about that separate item. I’m hoping when I receive my sauna there are no issues because as of right now I’m not very happy with Sunlighten. And the reviews on how poorly they try to solve a problem with a broken sauna is concerning. Will update once received.

I like the sauna but the engineering is mediocre. The android table and apps are out of date and the software frequently locks up. Also know it is near impossible to download any new apps without locking up the Google store. Want to download your favorite app, forget it... It won't work. I have tried to upload updated software numerous time with customer support to no avail. You control the sauna with the tablet and two cheap remotes. Lights should be integrated into the tablet. I guess I expected more out of this product.

UPDATED: 03/29/2021 So after posting the review and getting their super apologetic reply, amazingly the missing back-ordered items that we hadn't been notified about shipped the same day. They arrived and we installed the acoustic resonance system as instructed. Then the entire sound system stopped working. We checked all the connections and tried to see if, as per the only instructions we could find online from Sunlighten, there was a way to reset set the sound system. Evidently, the instruction manual they have online is old because on the back face of our Blaupunkt system there is no reset button. We contacted Sunlighten by email and by phone and they "opened a case" on March 22. We still have no response. Also, with respect to the defective remote for the color lighting system, we had to call repeatedly and finally spoke to someone in their shipping department who told us that the remotes were... drumroll.... backordered and that we should get it soon, maybe this (03/29) week or next. So we have a very nice looking $5000 sauna without a working sound system and with colored lights we cannot control and we know that if we encounter any problems with the sauna itself that we will be completely on our own for fixing it. Caveat emptor, folks. Frankly, if we hadn't disposed of the voluminous amount of packing material, we'd think about sending it back and starting with another company. Maybe someone local, where we could go sit in their lobby until they could answer our questions and solve our problems? ______________________________________________ We got the sauna with the acoustic resonance unit and the towel and robe package. The sauna arrived but the other items were back-ordered and we received no notice of back order or prospective shipping. Then we found that the remote control for the lights in the sauna doesn't work (changed battery twice) and finally called the salesman, who referred us to customer service. Two emails later, and one phone call with an automated message telling us to open a case on their website we still have no reply. The sauna works and is very aesthetically pleasing but the lack of availability of purchased add-ons and especially the customer service responsiveness are extremely disappointing.

Love my sauna, when I can get it to work! After a recent software update I cannot get my sauna past the initial set up window. I have called Sunlighten everyday for a week and have not been able to reach a rep. I’ve left messages, sent emails and no one is helping me!!! Not thrilled with the lack of customer service.

As much as I would love to purchase a sunlighten sauna, I would have to do so with a different customer service representative than David Mohan. He is extremely unprofessional and passive aggressive in his approach to sales. He literally typed an email to me using caps locks to insinuate yelling along with 4 other passive aggressive paragraphs. I inquired about pricing and said I did not want to speak on the phone, he said if I told him what models he could send me a price list. When I told what models, he sent another passive aggressive email saying he bets I don’t understand the technology (I’m a health practitioner and a chronic illness patient of 8 years) and that I need to answer 12 more questions before he can give me a price list. Not sure why this wasn’t the original parameter when he previously stated I only needed to list the models. I am shocked that a medical grade professional sauna company would hire someone like David. He has truly been a nightmare to interact with and appears to need professional help. I would still love to buy a sunlighten sauna for my new home-but I do not want to interact with someone who is condescending, unkind and passive aggressive to get a price quote. Buying a sauna that will likely cost me 10,000$ plus should never be anything less than a pleasant experience.

Wish I would have done a little more research before purchasing this sauna. If you read the other low reviews they all have a similar story. The sales tactics are pushy from the start, the customer service is poor and the responses are either lacking or just don't happen. I was told the sauna i ordered was in stock and had a 5 week ship time and would be billed 50% deposit. It took 8 weeks to get and they charged me 100% of the price the day I placed the order. The only reason I got it in 8 weeks was with many calls to shipping companies and sunlighten. They sell as being in stock but it became very obvious that they didn't have the unit and this was just part of trying to get you to pressure you into a sale. Unit came, went together very easily but would not run. Error message said the serial number didn't match my unit. Spent hours trouble shooting but eventually determined it had to be a computer. As assumed, there was a switch in the wrong position on the control module. There are 3 total switches, I asked the customer service rep how they can possibly mess this up. He indicated this happens frequently!!! My mind is blown. I ordered the sound therapy with the unit, and was charged, but it did not come in the original shipment. When i called about this, they said oh yeah i see you ordered that we will ship it out. Really??!?! One of the big selling features for the unit I purchased was the remote access option, which I talked to the sales rep about. We live is a world where this technology is very simple and figured I would just download an app to turn the sauna on remotely (so we can heat up 30 minutes before getting home). I try to find info on sunlightens website on how to use this feature and found no info on it. I did a web based search and somehow found this option and followed the links and come to find out it costs $300/year to use this feature!!!!! Seriously!! Never was this mentioned, and to make it even more frustrating when i click on the button to find out more info, message says "This feature isn't available at this time"!!!!!!!!!!!! So the main reason i wanted the unit that had this android device in it was to turn on remotely, it is now not an option and if it does become an option i have to pay an additional $300/year to use it. I am also experiencing lots of glitches with the android device. Almost every time I use the sauna I have to reboot the system because the displays are malfunctioning, I have never been able to use some of the apps (like hulu) because the time won't register correctly even though it is hooked up to wifi. The touch function is also very unresponsive most of the time. I have submitted multiple requests on their website about these issues and have never gotten a response. It says someone will respond within 24-48 hours and my first request was three weeks ago. Very disappointed with my overall experience since the minute i placed my order. 1.23.2020 update Talked to someone today on the phone (I called them) and was informed the remote access feature has not been available for at least the pay 9-12 months. So they are willing to give me 1 year free when it becomes available. This does not address the fact that I was sold the unit with this as a feature, they said send them proof where the sale person told me this feature would be free. I obviously don't have this information. It was represented that this was a feature, it also was never represented that there was a fee required to use this feature. And they have taken any information about this feature off of their web site because of the ongoing technical issues. So I feel totally taken advantage of and very frustrated by the whole ordeal.