Misa E.
Kudos to Customer Service
My sauna was shipped with missing parts. I was very disappointed, but waited a couple of weeks before I could finally use it. Customer service repeatedly helped me as I was shipped the wrong parts. Once it was completed the memory of the issues had disappeared. I love the sauna. Later I was sent towels and cleaners for the inconvenience. Customer service had gone up and beyond any company I know.
Response from Sunlighten, Inc.Sep 7, 2026
Thank you for the 5-star review, Misa! We're sorry your sauna arrived with some parts missing, and so glad our Customer Care team could get everything sorted and make it right along the way. Hearing that you're loving your sauna now means so much to us, that's what this journey is all about. Thanks for your patience and for being part of the Sunlighten community!



