Sunlighten, Inc.Reviews of sunlighten.com

Received back rest broken. Great response and they are sending replacement. Good folks to work with!

We were getting ready to purchase a sauna from another company when I searched for reviews. They got good ones, but then I found the buyers guide from Sauna Talk that compared the one we were thinking about to several others. That's where we first learned about Sunlighten, and you owe our decision to consider a Sunlighten sauna purchase completely to them. It was a little disappointing to not get retail pricing when we visited your site, and that's part of the reason I can't rate 5 stars. Companies that don't publish their pricing usually make me feel uneasy about what the actual numbers are. The only place we saw pricing was in a chat message from the helpful and friendly sales representative, and while we trusted him completely, there is always that doubt about the unpublished retail price. The quoted retail price for the model we chose (mPulse Believe) was 30% more than what we originally planned to pay, but in working with the sales representative, it was clear that the additional investment was going to be worth it. The rep and I hit it off right away via chat. He was based in Michigan and we had recently moved from there. He was also an owner of an mPulse model, so that makes him valuable as a technical reference. I learned that he will be our support for the life of the sauna, and that is comforting. He even gave me his mobile number and said I could text him anytime! Our decision to go with the mPulse line was driven by the comparative details that we got via chat with the rep. When I shared the other companies that we were considering, he had competitive intelligence on each one that clearly showed, with data, why we should go with the mPulse model from Sunlighten. Putting aside my concerns about unpublished retail prices, the rep offered to extend the discount from their recent warehouse clearance sale, which was a substantial reduction in the retail price we got in chat. This also came with considerable savings on the shipping price. At one point in the pre-sales chat, I was given a percentage discount amount, and when I ran the numbers, I was getting a number that was a few hundred dollars less than what we were getting quoted. After an email exchange, I found out that the original percentage quoted was a general number that depends on the price point, and our discount would actually be less. In the future, it would be better to know all of the numbers up front so that they match for the entire transaction...especially since retail prices aren't quoted (have I beat that horse to death yet?). When I learned about their financing option, I was concerned since we have not had good experiences with the one they use, and that is another part of the reason I can't rate 5 stars. The rep understood me, and he worked with me on coming up with a down payment that would reduce our monthly payment to our specification. Having part of the purchase at 0% interest for 18 months will be worth the concern I have about the financial institution. The rep threw in a couple of perks to sweeten the deal, and that helped me to get over most of my concerns about the financial arrangements. That was not expected, but much appreciated! Once we had the financing lined up, it was a simple matter to provide the down payment information, and the invoice matched what we were told in chat within $1. Well done! After the sale, we received a nice welcome email and we recognized some of the experts who were listed as consultants that would be available to support us in our journey to better health. Now we wait! There was a note in the welcome package about making sure the largest box would fit through the door, and that has me a bit concerned, but we only got the 2 person model, so I am hoping we are ok with our standard household door sizes. In summary, I know you have been in business for a long time, and some of my comments above are probably naive to business professionals like you, but this is my rating and I appreciate you asking me to review my experience honestly. We are super-excited to receive the sauna!!!

It wasn't a great initial experience. Hold times for support were over ten minutes before you got the option to get a call back. Call back time was over an hour later. I finally got someone and they are sending a new remote. Spent forever having to download updates, reboot, etc. The remote doesn't work so they are sending me a new one. After waiting over 8 weeks and then the work of putting it together, it should be good right out of the box. It wasn't, but everything is good now. Assuming that the remote gets here.

I love my MPulse Conquer sauna. I use it at least 5 days a week. When I had a problem with my tablet, customer service tech stayed on the call with me until we had it fixed. It took time to figure out the issue and we got cutoff a few times but she called me right back. When calling into customer service, it can be a bit frustrating as 9/10 times I have not been able to talk to someone right away. I have to wait for them to call me back which isn’t always convenient for my schedule. That’s why I rated a 4 instead of a 5.

UPDATED: I purchased this sauna because I really liked the 3rd party data backing the product up. I also enjoyed the well-trained salesperson Rene. That process was a 9 out of 10. I’ll also say that support people themselves are kind and helpful. 9 out of 10. **Update starts from here: I originally rated this a 2 star because I felt Sunlighten didn't do a good job taking care of me going through support many times and getting nowhere. I will say that they went above and beyond to get the issue resolved once it got the attention of upper management. I got a phone call from the president of the company apologizing for my experience and professionally handled the situation to my satisfaction. He did not make excuses, he owned it and fixed it. Now my sauna workers are amazing! I couldn't be more happy with the end-result. It took a while to get here but I'm happy and it's working as it should. I would recommend Sunlighten!

Have had our Sunlighten Sauna in use for several weeks now and are really enjoying it. It can get hire hot, as expected. And we can feel the benefits. A 30+ minute sauna in 130-145 heat has us feeling so relaxed and loose. Something good is happening. The max temp and time to heat has a lot to do with the ambient air. Ours is in a cellar where we used to hold wine and remains cool to cold. We added a space heater to help. I will say that the screen pad has been a bit “glitchy” and is sometimes perfect and other times won’t respond to touch or is very slow to respond. A reboot usually fixes the issue but this shouldn’t be happening in a high end product like this. Overall we are satisfied and enjoying it.

When we first got our sauna we had issues with the programing. We finally got the upgraded programing. It took a week of going back and forth with the customer support department.

Awesome....so far I purchased an Amplify III Eucalyptus Wood, which is nice and roomy for one. The construction is very solid and assembly was a breeze, but you will need at least one other person to assist. Takes about an hour to heat up for a productive session. Lights and bluetooth are great extras and the bench itself is comfortable and wide enough. I gave this four stars as I've had mine for about 6 weeks and a 5 star rating requires the longevity factor.