Sunlighten, Inc.Reviews of sunlighten.com

I ordered the Signature IV series. Brandon was the sales rep. He was very knowledgeable but had a hard time stopping talking to listen to our questions. When asked about customer service, he said we could call him and the customer service line was always there to help us. Sauna came in but was left on our driveway leaving my wife and I to carry it in ourselves. (Very Heavy boxes) When installing it, I found a damaged box on the interior (Not shipping damage) It was the hardware box, which was missing two of the screws that install the support for the bench. I immediately called customer service who said that It would take between 3-7 business days to arrive. (Annoying they couldn't overnight it) The next morning I get an email that this is on backorder and there is no ETA for when they will have them in again. No customer service able to help. I just paid $8,000 and they can't send me 2 screws? On a damaged package that was put on the pallet in a way I wasn't able to see it until after I fully opened all boxes and delivery driver is gone. Very disappointed and still waiting weeks later

The sauna itself is awesome. I do not love that I can't sit up against the walls as I don't want to rip the fabric over the heaters or get it dirty with sweat My biggest problem is the OLD tablet that came in my sauna. It was outdated as soon as I bought it. I have had problems with the tablet since I first received it a year and a half ago. However one of the main reasons i waited so long to buy the sauna was that I couldn't turn it on remotely. Several sales people promised me it would be available by the end of the year 2021. It was NOT. It is just now available for some users. Not mine however as you need an android 10 tablet and mine has a 6. No idea when it might become available for me. Maybe never as my tablet seems to be one they just had in storage somewhere for years and it outdated. They would sell me a new one however for $600+. I feel completely tricked and lied to. It was the NUMBER 1 thing I wanted in my sauna and after a year and a half I still do not have it and maybe never will. They will seem to tell you anything to buy one. Be wary of the sales department. However customer service has not done anything to back them up either.

Brilliant saunas but horrendous pushy salespeople.

My sauna will quit unexpectedly during a session. Sometimes I don't notice it until I feel it cooling off. Other times I see a little light go off midway through so i touch to wake up the panel and it shows that my 40 min sauna session has unexpectedly shut off. This is frustrating especially in the morning when I'm short on time and don't want to start my session over or lose any heat. I've emailed support about it 3 times but have never heard back from them.

We really like our Sunlighten mPulse Believe 2-person sauna and try to use it several times a week. But there are a few fairly major problems that we can't seem to get resolved. #1 - we live in an area with a lot of thunderstorms and power outages. Every time the power goes out, we have to do a HARD RESET of our tablet and lose ALL our previously input settings, including time, date, wifi network, previously downloaded apps, etc. WHAT A PAIN. I have downloaded Amazon Prime Video multiple times now. And we've only had the sauna a few months. #2- The tablet is Android and must be a terribly old version because many of the apps we would like to download and/or update (i.e. they are already on the tablet but no longer work and need an update) say that they are no longer compatible with our device. One of the great joys of our sauna is relaxing and watching a video while we receive our therapeutic heat. This is kind of a big deal when we can't use an app like Hulu or YouTube. Some pretty basic apps. #3 Customer support is not easy to find and/or talk to. I called their number numerous times today and it went straight to hold music. I never got to talk to a real person or even leave a message. Emails to customer service have gone unanswered. This power off / Hard Reset issue is really annoying. We did everything we could to follow all their instructions.... got the electrician to set up a dedicated 20 amp circuit, etc. But Sunlighten should have done the same on their end and provided a tablet that is modern and functional, not some throw-back from 10+ years ago. The Sunlighten sauna is a premium product with premium pricing. Sunlighten needs to get their act together on tablet functions, updates and other technological issues. And they need to be more available to help...unless they just don't care once they sell you that sauna and get your credit card number.

I told my sales representative that I will need the sauna before I leave for abroad. They have ample time but they only shipped the curtain. The sauna unit is in stock but they didn't ship it in time. Now it is delayed until I get back. I am very disappointed! I am a doctor and I can recommend this product but I have to try it first. The shipping from their warehouse is a turn off.

I paid cash for a sauna and all the accessories in August of last year. Here it is April and I STILL HAVE NOT RECEIVED THE ACCESSORIES I PAID FOR!!! I have emailed, I have called, I have emailed and called again. Now I'm being ghosted. No one will call me back and no one will email me back. I am just so disappointed!! I do enjoy the sauna, but to gyp me on the freaking wraps that I bought??? And no one mentioned anything I paid for being on backorder!

The sauna takes over an hour just to get to 120 degrees. Even after that, it never gets more than 130 degrees. It just doesn’t seem like the best product we received.