Larisa K.
Incredibly poor customer service
Incredibly poor customer service. Had issues with our sauna (broken parts on arrival) and spent many hours on the phone and taking time off from work, countless hours on hold, did tasting many times and at the end has to bring electrician and paid him to find out what's wrong and the problem was manufacture did not connect two cords. Larissa our salesperson was nice until we did the purchase and then was no help at all. Told us to email her manager Jennifer and we did, never heard back from her. I give them plenty of time to fix it and make it right but I guess they are not interested to fix the problem or satisfied their clients. I was referred by my primary practitioner to this company and they are loosing her referrals too now. Completely dissatisfied with Sunlighten as a company. Very frustrating experience.
Response from Sunlighten, Inc.Feb 14, 2025
We sincerely appreciate your feedback and are very sorry to hear about your experience. This is not the level of service we strive to provide, please know that our team is aware of the situation and is looking into what may have occurred to improve our internal processes. Someone from our team will be reaching out to you tomorrow morning to help address your concerns. We truly value your business and we want to do everything we can to make this right. Thank you for your patience, we look forward to connecting with you soon.