Sunlighten, Inc.Reviews of sunlighten.com

I don’t trust many of these reviews. I have a concern that many of the reviews were done by people who were given the sauna for free. We had a tricky time during the purchasing process. We initially had to cancel the order and then re-order. The 2nd rep was friendly & knowledgeable. His name is Cameron. Demand a top-of-the-line delivery company. Sunlighten hires delivery companies. The first company was a nightmare. We have the basswood mpulse 2-person model. Basswood does have a strong woody scent (I was advised it didn’t). It is a pale blonde wood. Honestly, the two person model should be labeled a 1-person model. And the one person model should be called “The Closet.” But then again, some people would envision a walk-in. Maybe “The Coffin” would be better. Either way, when considering the interior of your sauna, will you be use it for pain, especially back pain? There are back rests for purchase, but they are ill-suited if you suffer from stenosis. I recommend purchasing the three person model. If you’re 5’2” or taller, you need a bench that’s longer than 48 inches. I am 5’4” and slim but I can’t lay down on the 2-person bench since it’s too short (and you won’t want a second person in the sauna because you will sweat all over each other sitting so closely). I contacted my sales rep to see about upgrading to the larger model. I was disappointed that I hadn’t realized there was only a 30 day exchange period. Granted, I didn’t know I would want to upgrade, so the exchange was irrelevant when I was buying. I believe it had the unit for two months when I contacted them, but they were unwilling to work with me. It was such a shame. I was willing to pay the difference and even a small penalty if needed. I truly would be happier with the larger size. I still wish they’d help me with upgrading & think they’d do well to have a rental program like WaterRower, where most customers end up purchasing the used unit. You cannot expect to be able to control the sauna at a distance. There is not an app that works to schedule or turn the sauna on. Not yet. Even when I was sold the sauna a year ago, I was told it was coming soon. There was briefly the web link that worked to turn the sauna on if you were within Bluetooth range of the sauna. I hope they will put money into the tech to get this done for all of us. It’s going to be a great upgrade if they can get this fixed. While there are multiple icons on the main page of the tablet, including Hulu and Netflix, be sure you only use the Netflix! I attempted to use Hulu and ended up on the phone with customer care. They advise that the Hulu icon is only a “placeholder.“ They aren’t yet able to add Hulu to the tablet, which makes little sense to me. Netflix does work, but you cannot update to the latest version. When you do so, there are issues with the screen and sound. I have called customer service about this and they said it’s a known issue and I had to downgrade to the earlier version of Netflix. I’m hoping they’ll fix this eventually as well. I purchased the speakers that are supposed to add an acoustic resonance. A sound therapy of sorts. It really doesn’t do much. I would advise saving the money and not purchasing that. They send with it a USB that has 12 songs on it & they get old. Not to mention, when using the USB in the sauna, you must leave the access panel to the stereo open. This causes the stereo to overheat quickly. I keep hoping to find some other music options that I can play via Bluetooth that will work with the acoustic resonance, but as of yet I have not been successful. The chromotherapy lights are pretty. You have colorful LEDs in the ceiling of the sauna. It’s a pretty addition but I can’t say that they are actually therapeutic. I also enjoy the sauna with the LED lights off. With the two person model, there’s one narrow infrared panel facing you. It’s at low hip-level height when sitting. Some heat comes up from a floor heater that I’m uncertain is infrared. There is no panel behind your legs. The remaining panels are at behind & on each side, starting at bench height and extending upwards to the top of my neck. I purchased the pure sweat amplifying cream. I have not noticed a difference when I use it versus when I do not. I wouldn’t recommend wasting money on that. The main ingredients are petrolatum, carnuba wax, & coconut oil. I believe you’d have the same affect from mixing Vaseline and coconut oil. You don’t need the bench cushion. Update: Sunlighten 1) tried to have this review removed and 2) has harassed me DAILY since leaving this review with emails and vm’s. LEAVE ME ALONE. IT IS UNACCEPTABLE. Response to Sunlighten’s comment: Wow! Blatant lie. I submitted no such form. I didn’t visit your site or fill out a form. You requested my details from TP then you decided to repeatedly call without my consent. No one should be harassed for leaving a review.

I wish I could give two reviews, a 5-star and 1-star. I've had multiple Sunlighten products over the years including the mPulse Conquer, Solo and lumNIR. I have referred many others to them as well. I'll give a two-star in the hopes that Sunlighten takes notice and does something to fix their issues. I currently have the Solo, purchased a few years ago. While lying in it a month or so ago, I smelled something burning and saw smoke coming from the control box. Fortunately, I had the box as far away as possible so I didn't breathe in a bunch of the fumes but obviously, this is a VERY concerning issue! To me at least. I reported this to customer support and didn't get the same sense of concern. Obviously it's tough to determine that over email, phone and such, but still. Turns out one of the wires just burned right through. I sent pics and was given a quote to replace it since it was out of warranty. I decided to pay for the replacement even though it seems like this may be one of those exceptions . . . anyway, I gave them my updated home address and waited. Several days later, I received a notice that it was out of stock. I asked when it would be back in stock and received no reply. About a week later I received a noticed that it was shipped and was expected to arrive before last weekend. It has not arrived and after reviewing the last notice, I see that it was shipped to my old address, which I had just updated with them. The Five-Star part is that I have seen a lot of benefits from their products over the past 10 plus years and in general have had a really positive experience along with everyone else that I have referred to them.

I really wanted this to be a great experience. Yet we had a disappointing experience almost ever step of the way. The salesman told me a few untrue things, the sauna arrived missing key pages of the instruction manual, so I set up a space that was not proper for the machine, hired people to help set up and ultimately it didn’t work for months while I went through trouble shooting with sunlighten. Finally they offered to have someone come and help move it and repair. Still never addressed some of the damage it arrived with. We have enjoyed the sauna tho it does not get very warm. Generally a frustrating experience and wish it were not so!

We bought our sauna on 10/31/22 which included 2 free handmade back rest and a lumiNIR wand. My sauna showed up on 11/8/22, before the 10-14 shipping lead time which was exciting. On the other hand, only one of my free handmade back rests came in on 11/7/22. I've been in contact with customer service a few times since my original order and I keep hearing the story of they are out of stock, so I'm not too thriller about that since we have a 2 person sauna and only one of us gets the back rest, which is usually my wife. This review is a great reminder for me to contact them again. Thank you

Sauna itself is great the problem is the app that controls it. I have owned this sauna for over a year now and the app has never worked - it will crash during preheat so you come back in an hour and find the sauna cold and now the scheduled heat up so it is ready in the morning doesn’t work either. Basically you have to set it going and then check on it every 10 mins to make sure the software hasn’t crashed. Come on Sunlighten sort this out it can’t be that hard to get a control panel software that works So Sunlighten disconnected the function that apparently remotely collects data from the sauna (I didn’t even know it did that). Sounds good go to quick start set 45 minutes preheat, come back excited for my nice hot sauna. Oh Sunlighten app has crashed sauna stone cold. No sauna for me today AGAIN. How hard can it be to build an app that has a timer function ! I find this whole thing ridiculous particularly for an expensive sauna that is otherwise really good. Sunlighten app is still crashing every other pre heat so come back ready and sauna is cold. Even a cheap watch has a timer that works and this is supposedly a high end sauna. Is it just me???

Product - when you get it - seems good quality. Problem is I ordered 2 products 2 weeks ago and still haven’t received the full order. That includes me also calling customer to ask what was going on with the order because no one communicates with you. I was told she would push to have it sent out but only one product showed up yesterday. I disagree with their billing practice which is to charge you immediately and who knows when you get the product. That’s wrong. Bill me when you ship the product and communicate when I am going to get. It. Not the first time this has happened with them and their won’t be a third time.

This is a review of the sales process and service after the sale and prior to delivery. 1. Requesting pricing info unleashes a torrent of emails, texts, and phone calls. This gets doubled and tripled when you request pricing info on each sauna line: mPulse, Amplify, and Signature. Why that needs to be repeated is anyone's guess, but I apparently went into a new salesperson's funnel each time I requested pricing info on another line. 2. While I was generally happy with the purchasing experience from the person I was working with first, she all but disappeared after the sale. The 8-week delivery window was going to conclude just before I had two weeks of travel planned. I inquired just over halfway into the 8-week delivery window and ran into something of a brick wall while trying to verify that the delivery would occur within that period. Currently, I sit on hold listening to a 30-second loop of a piano concerto going on for 42 minutes while my salesperson is supposedly being located. I called the main number on the website and was directed here 877-292-0020

still do not have unit. Did not know about the delivery and did not get the option for white glove. The delivery company was going to put a 400 lb box in front of my house on the street. Still waiting for another option for delivery. Supposedly an email was sent to me that I did not see. At the point, communication should be by phone.