Sunlighten, Inc.Reviews of sunlighten.com

Read Read Read The Negative Reviews!!! Beyond Frustration is an understatement. I purchased a five person sauna which was delivered in December. It was assembled at the beginning of January and has never worked. We got an error notice and after calling many times we were told an update was needed. The updates were completed yet the sauna still did not work. After many calls and several hours on the phone, trying to figure it out the Reason, the sun never heated up in the lights never came on, new cables were sent to us. After taking apart a good portion of the sauna trying to run new cables we were then told the main electrical box needs to be replaced. After going back-and-forth with people for several months, the sauna still is not working and I told them I want to return it. I was then informed that I had a 90 day return policy and my sauna has never worked and now they want to send me parts to replace, which should be a new sauna. Not to mention, you are going to be directed to fix and figure things out yourself over the phone. They should have service people available available at least to make sure you start off with a good product replacing parts on a $17,000 purchase. It’s like replacing the engine in a new car. It makes no sense and I would definitely advise going with a local company that has customer service that can give proper assistance if there are issues. I want to return this new $17,000 purchase that has never been functioning or working. My sales person was wonderful but after the sale there’s nothing they can do. This is a totally unacceptable way to treat customers I want this item returned! If it’s this many issues, getting a brand new item up and functioning, what does that say about the longevity of such a product?

I am writing to express my frustration and disappointment with the customer service and shipping experience I’ve had with Sunlighten. I ordered three parts on Monday, requesting two-day shipping, and was assured that everything would arrive promptly. However, the situation has been anything but smooth. On Thursday, I called to check on the status of my order, only to be informed that you didn’t have all the parts in stock and that it would now take three weeks for delivery. I asked for an alternative to receiving the parts sooner, and after further discussion with the warehouse (and they somehow found the parts), you confirmed that the parts would be shipped overnight. On Friday, I called to get the shipping details and was told that the parts had not yet shipped. I requested priority overnight shipping with Saturday delivery, which was supposedly arranged. Just to confirm, I called back a few hours later and was provided with a tracking number, with reassurance that the parts would indeed be delivered by noon on Saturday. However, as of Saturday morning, the shipping status still shows that the parts have not even been shipped. This is completely unacceptable, as I have been repeatedly assured that the order would be prioritized. This ongoing delay, along with the lack of clear communication and follow-through, has been incredibly frustrating. I expected better service, especially considering the urgency of my order.

They do not stop calling even when blocked they use other numbers and leave messages saying nothing but fill up voicemail box. 37 calls in a week. I'm about to file a harassment report for unwanted repeated way too many calls. Wish I could give them a 0.

Great service, easy to get ahold of and very friendly. Process was simple and informative. Quick turnaround time for shipping, that is much appreciated. I used one at a local wellness center and loved it so much I bought one for home the same day. UPDATE: Product has arrived and is well built, shipping was fast. Unfortunately, I am very disappointed in the product. I had been using the Amplify 2 at a local wellness center so I bought the Amplify 3 for home. The home unit will not reach above 158 and that’s after it’s on for 3 hours of preheat time. Then sitting in it for 45 min and it never gets any warmer. The unit I used before making the purchase at wellness center would be at 150 when I got in and get to 170 multiple times during my short 30 min session. This lower temperature for me has a huge impact on how it feels and my body can tell a significant difference. Even my heart monitor is significantly lower readings using the home unit. I called sunlighten to ask about these concerns. The result was being told that residential units are built different and will not get as hot as commercial units and your not allowed to purchase a commercial unit even if your willing to pay. I was also told home units would not get above 160F so I guess I’ll never get the same experience I got out of their other unit. I was given a lot of information about health benefits at lower temperatures and etc etc.. I understand that part but at the end of the day it still doesn’t work as well as the “commercial” unit at wellness center. Even though I bought the same line and more expensive unit. Since I opened it I can’t return it, can’t add a heater like other brands will let you do, and basically have a 8,000 dollar regret sitting in my basement. I just expected the product to work the same as the one I tested from them. Considering when I called to order I specifically mentioned how I like there’s because I was trying it at a wellness center and loved the additional heat. Maybe they should tell their customers that are buying the same thing based on using it prior, that the one arriving at there home is in fact different then the “commercial” unit and wouldn’t be quite the same. Also being told that maybe next time I should purchase a traditional isn’t very helpful. Obviously a traditional gets 170-200+, again I just wanted the unit to work the same as the same one I tested before. I will be looking to sell mine and another family member will be going a different route as well. If you like lower temperatures then go ahead and get this. It’ll be barely warmer than a non full spectrum and the infrared heaters do work well. I’d also suggest one that has an additional IR heater at calf level. The bottom of this thing is ice cold. Guess that’s good for your water bottle that will stay frosty cold down there. If you want the best of both worlds buy a combination Traditional/IR unit elsewhere. That’s what I will be doing.

I would definitely recommend another brand. I bought the three person sauna 6 months ago and it has been broken and unusable more than half of the time. They are quick to mail parts out that are broken which is great but you have to install them yourself. Not a huge deal for me as I can do it but I have spent hours and hours replacing parts in a ten thousand dollar sauna. The parts are cheaply made and none of the programmed features on the sauna get very hot. The only way it will heat up decently when it does work is just do a custom program and turn it as high as it goes and pre heat at least an hour. I have replaced half of the heating pads, half of the lights, the mother board and now waiting on the tablet again. I would much rather return it at this point.

I have now replaced two heating panels and the main powerboard. The sauna is completely inoperable. I have spent a minimum of 10 hours with tech support, they require you to do all of the work and it STILL DOES NOT WORK. Do NOT buy.

Faulty Product & Zero Buyer Protection DO NOT DO NOT DO NOT BUY. I purchased a sauna through Sun Home Saunas and received a Signature 1 sauna from Sunlighten, which was not the product I originally paid for. From the moment it arrived, it was damaged and completely inoperable. Despite dozens of emails and calls, the company refused to take responsibility. Customer service is a nightmare! You’ll sit on hold for at least 30 minutes before an automated system offers a callback, which, in my case, didn’t come for two to three days each time. I called over a dozen times within days of installation, even hired an electrician to ensure the outlet and assembly were correct. The sauna never worked, and it still doesn’t. Sun Homes and Sunlighten repeatedly passed me between different agents, offering no real resolution. Only after I escalated the issue did they even attempt troubleshooting. By that time, the sauna had been sitting useless in my garage since November, and they still refused to address the damage or offer meaningful support. To make matters worse, when someone finally reached out, they told me I was "lucky" they were sending a technician because they "don’t typically do service calls for unpaid products." This was completely inappropriate, considering I financed the purchase through a program they offer. If you understand financing, you know the merchant gets paid upfront while the consumer pays over time. It felt like they were shaming me for using a credit service and that I hadn't paid for support because I didn't pay in full. Buyers have zero protection if there is a manufacturing defect, as they do not allow returns. These saunas are overhyped, cheaply made, and not worth the price. Save yourself the frustration. So, go elsewhere, like Amazon, where at least you’ll have a warranty and real buyer protection. These companies outsource to other countries with similar product patents, see who can make it cheaper and then slap different names on it (Sunlighten and Sun Homes). What an absolute waste of money!

My wife and I recently purchased the Amplify III and honestly we are pretty disappointed. This is considered a 3 person sauna but I'm gonna go ahead and say 1 average size person can comfortably fit inside. 3 adults in my opinion would be miserable with no room at all to move around. Its much smaller than we anticipated. I wish we would've spent the extra money for a bigger one. The other thing they don't tell you is how long it takes the sauna to heat up. We set ours at 130 degrees F and it takes over an hour for it to heat up which is very frustrating!!!! Overall I had much higher expectations and now wish we would have went a different route.